Subject: Re: Delivery Follow Up - 600826424// no awb
From: Angeli Fontillas <[email-masked]>
To: "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Anas nazzal <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Sagar Khawani <[email-masked]>, Shajeeb Cheriyath <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Sun, 21 Jun 2020 19:36:11 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Please raise CRA, customer is ff up on her refund.

Thank you.

On Thu, 11 Jun 2020 at 16:12, Mary Anne Agapito <[email-masked]>
wrote:

> Hi Mostafa,
>
> Appreciate your response.
>
> @Returns.fc <[email-masked]> @Denmark A <[email-masked]>
> - please assist, Sagar will be asking for a CRA.
>
> Thank you
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Thu, Jun 11, 2020 at 3:12 PM Mostafa saad <[email-masked]>
> wrote:
>
>> Hello Mary
>>
>> this order was lost from the WH
>>
>> Regards
>>
>> Mostafa Saad
>> LM Supervisor at Mumzworld
>>
>>
>> On Thu, Jun 11, 2020 at 1:22 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa,
>>>
>>> As per your email, the shipment got lost. Does it mean the courier lost
>>> the package or has it been lost in the warehouse?
>>>
>>> @Ekta Jesswani <[email-masked]>  @Sagar Khawani
>>> <[email-masked]>  - the customer is asking for a refund, can I
>>> raise a refund request?
>>>
>>> There is no CRA yet as returns team need a confirmation first.
>>>
>>>  Please advise.  Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 12:33 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Mostafa,
>>>>
>>>> Thanks for the update.
>>>>
>>>> @Returns.fc <[email-masked]> @Denmark A
>>>> <[email-masked]>  - please create the cra, need to refund the
>>>> customer asap. The customer is very furious
>>>>
>>>> Please advise once done. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Thu, Jun 11, 2020 at 8:57 AM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>>> - 3PL
>>>>>
>>>>> Hello Mary
>>>>>
>>>>> Please refund the customer as the order was lost
>>>>>
>>>>> Regards
>>>>>
>>>>> Mostafa Saad
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>> On Wed, Jun 10, 2020 at 7:03 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa,
>>>>>>
>>>>>> Where is this shipment?
>>>>>>
>>>>>> The customer is asking for a refund and very furious she didn't
>>>>>> receive her order and she doesn't have her money back.
>>>>>>
>>>>>> Please give us an urgent update tomorrow, the customer threatened to
>>>>>> file a legal complaint.
>>>>>>
>>>>>> Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Mon, Jun 1, 2020 at 6:53 PM Rajesh Pattabhi <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> *Dear Anas*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Do you have an AWB number…the same was requested by Usman on the
>>>>>>> 10th of May…..i still don’t see one  to arrange a RTS*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Best regards*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Raj.P*
>>>>>>>
>>>>>>> E-Commerce & Large Enterprises
>>>>>>>
>>>>>>> Manager | Parcels and express BU
>>>>>>>
>>>>>>> Head Office
>>>>>>>
>>>>>>> P.O. Box 99999, Dubai, United Arab Emirates
>>>>>>>
>>>>>>> *T*
>>>>>>>
>>>>>>>  *+971 4 230 3000 <+971-4-230-3000>*
>>>>>>>
>>>>>>>  |
>>>>>>>
>>>>>>> *  M*
>>>>>>>
>>>>>>>  *+971 55 257 1010 <+999-99-999-9999>*
>>>>>>>
>>>>>>> *E*
>>>>>>>
>>>>>>>  [email-masked] <[email-masked]>*
>>>>>>>
>>>>>>>  |
>>>>>>>
>>>>>>> *  W*
>>>>>>>
>>>>>>>  *www.emiratespost.ae <http://www.emiratespost.ae/>*
>>>>>>>
>>>>>>>  <https://www.facebook.com/EmiratesPostUAE/>
>>>>>>>
>>>>>>>  <https://www.instagram.com/emiratespostuae/>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *@ your service 24/7 ! *
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *We Care – Safety first; Contactless Deliveries – COVID-19*
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *From:* Anas nazzal <[email-masked]>
>>>>>>> *Sent:* Monday, June 1, 2020 6:42 PM
>>>>>>> *To:* Eugene Mugisa <[email-masked]>; Mostafa saad <
>>>>>>> [email-masked]>; Ekta Jesswani <[email-masked]>
>>>>>>> *Cc:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>>>>>>> [email-masked]>; customer care <
>>>>>>> [email-masked]>
>>>>>>> *Subject:* Re: Delivery Follow Up - 600826424// no awb
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Dear Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly do the needful as the customer called again to follow up and
>>>>>>> asked for order cancellation and order refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best regards,
>>>>>>>
>>>>>>> Anas Nazzal
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 14, 2020 at 5:03 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> The customer called again to follow up.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> She no longer needs the order and requested for a refund.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Kindly check advise asap to proceed.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>>
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, 14 May 2020 at 16:58, Radwa Ali <[email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Mostafa,
>>>>>>>
>>>>>>> Please advise if this is lost so we can create a refund escalation.
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 14, 2020 at 3:41 PM Radwa Ali <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>> Hi All,
>>>>>>>
>>>>>>> Please advise with the tracking number.
>>>>>>>
>>>>>>> The customer has been following up daily.
>>>>>>>
>>>>>>>
>>>>>>> *Radwa Ali*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>>>  w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sun, May 10, 2020 at 4:06 PM Yaseen Shaqra <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please share with us the AWB, the customer called to follow up again
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Sat, May 2, 2020 at 2:45 PM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>> Hi Usman,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Please ensure the delivery asap.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> @Mostafa saad <[email-masked]> - kindly share the awb as
>>>>>>> there was none in the system
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Yaseen Shaqra*
>>>>>>>
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>>   │ w: www.mumzworld.com
>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>>> Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>

-- 
*Regards,*

*Angeli Fontillas*
Customer Care Representative
p:  +971 (0)4 4339455   Ext 1324 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE