Subject: RE: Shipped Qatar Orders
From: Rocel Guitierrez <[email-masked]>
To: Maria Katrina Bautista <[email-masked]>
Cc: Ronald Gaviola <[email-masked]>, lastmile <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 13:36:14 +0000
List-Id: <ccteam.mumzworld.com>

Dear Maria,

Good day
Apology  about the delay in providing the  shipment status, we have requested to investigate this matter with KWI operation team

P.S.We are glad to inform you that part of service enhancement, we have created a unified E-mail  address for our Customer Support Department linked with our ticketing system to make sure all your inquiries are attended to, on time!

Henceforth, please be reminded to send all your inquiries to the below E-mail address onwards: [email-masked]

Regards,
Rocel Gutierrez
Senior Customer Support Executive

Hotline: +971 4 7018600
“One Posta For An Outstanding Delivery  Experience”

From: Maria Katrina Bautista [mailto:[email-masked]]
Sent: Saturday, June 20, 2020 9:29 AM
To: Rocel Guitierrez
Cc: Ronald Gaviola; lastmile; Ekta Jesswani; Amir Julkarnain; customer care
Subject: Re: Shipped Qatar Orders

Hello team,

Any update on these orders?

Please advise.

Thank you

On Wed, 10 Jun 2020 at 14:03, Rocel Guitierrez <[email-masked]<mailto:[email-masked]>> wrote:
Dear Ronald,

Good day
Let me check with KWI team and advise back

P.S.We are glad to inform you that part of service enhancement, we have created a unified E-mail  address for our Customer Support Department linked with our ticketing system to make sure all your inquiries are attended to, on time!

Henceforth, please be reminded to send all your inquiries to the below E-mail address onwards: [email-masked]<mailto:[email-masked]>

Regards,
Rocel Gutierrez
Senior Customer Support Executive

Hotline: +971 4 7018600
“One Posta For An Outstanding Delivery  Experience”

From: Ronald Gaviola [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Wednesday, June 10, 2020 9:11 AM
To: Maria Katrina Bautista; Rocel Guitierrez; Rami Khader
Cc: lastmile; Ekta Jesswani; Amir Julkarnain; customer care
Subject: Re: Shipped Qatar Orders

+Rocel Guitierrez<mailto:[email-masked]> +Rami Khader<mailto:[email-masked]>

Please check.

Regards,
Ronald

On Tue, Jun 9, 2020 at 6:00 PM Maria Katrina Bautista <[email-masked]<mailto:[email-masked]>> wrote:
Hello Ronald,

May we know what will happen to these orders?

600760035 - Speedex::1008634631
600755524 - Speedex::1008634756

The customers are now asking for cancellation due to the excessive delay.

Please advise.

Thank you