Subject: Re: [EXTERNAL] Re: 1Z289F8W6756136003
From: Ronald Gaviola <[email-masked]>
To: Denmark A <[email-masked]>
Cc: [email-masked], [email-masked], Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Alaa Musa <[email-masked]>, Amir Julkarnain <[email-masked]>, Customer Care Team <[email-masked]>, Ekta Jesswani <[email-masked]>, Eugene Mugisa <[email-masked]>, Johannes Jade Pabeca <[email-masked]>, lastmile <[email-masked]>, Pavankumar A <[email-masked]>, [email-masked]
Date: Sun, 21 Jun 2020 16:45:41 +0400
List-Id: <ccteam.mumzworld.com>

@Ekta Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]>

Please advise here, either to replace these and reship or refund the
customer for these items.

Awaiting your response.

Regards,
Ronald

On Sun, Jun 21, 2020 at 4:31 PM Denmark A <[email-masked]> wrote:

> Dear Ronald,
>
> Items received damaged and incomplete please see the attached photo and
> advise what will be the next step?
>
>
>
>
> Regards,
>
>
>
> On Sun, Jun 21, 2020 at 4:11 PM Ronald Gaviola <[email-masked]>
> wrote:
>
>> +Umang Mehrotra <[email-masked]>
>>
>> The package was returned to us twice and is being refused. The driver is
>> here again attempting to return the package I am sending him back to you
>> and please fix this.
>>
>>  Please let us know what the issue is.
>>
>>
>>
>> Regards,
>> Ronald
>>
>> On Thu, Jun 18, 2020 at 5:11 PM <[email-masked]> wrote:
>>
>>>
>>>
>>>
>>>
>>> Dear Ronald
>>>
>>> Further to our investigation the subject was again handed over to UPS
>>>
>>>
>>>
>>>
>>>
>>> My operation team in copy Mr Ravi will have this sent back to you.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Thursday, June 18, 2020 3:44 PM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>> *Cc:* Umang Mehrotra <[email-masked]>; Returns.fc <
>>> [email-masked]>; Alaa Musa <[email-masked]>; Amir
>>> Julkarnain <[email-masked]>; Customer Care Team <
>>> [email-masked]>; Ekta Jesswani <[email-masked]>; Eugene
>>> Mugisa <[email-masked]>; Johannes Jade Pabeca <
>>> [email-masked]>; lastmile <[email-masked]>; Pavankumar
>>> A <[email-masked]>; Perumpadappil Ameenudden (WLP5RBD) <
>>> [email-masked]>
>>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>>
>>>
>>>
>>> +Umang Mehrotra <[email-masked]>
>>>
>>>
>>>
>>> Please confirm.
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 2:36 PM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear all
>>>
>>>
>>>
>>> Delivered to Pankaj
>>>
>>>
>>>
>>>
>>>
>>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>>
>>>
>>> ===============================================================================
>>>
>>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>>
>>> DELIVERED                 15/06/20  16:00       PANKAJ
>>>
>>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>>
>>> *STATUS*
>>>
>>> PACKAGE/SHIPMENT DELIVERED
>>>
>>> *REMARKS*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Umang Mehrotra [mailto:[email-masked]]
>>> *Sent:* Thursday, June 18, 2020 2:30 PM
>>> *To:* Ronald Gaviola <[email-masked]>; Cardozo Chantelle
>>> (EUR6CTC) <[email-masked]>; Returns.fc <
>>> [email-masked]>
>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>> [email-masked]>; customer care <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>> Perumpadappil Ameenudden (WLP5RBD) <[email-masked]>
>>> *Subject:* RE: [EXTERNAL] Re: 1Z289F8W6756136003
>>>
>>>
>>>
>>> Hi Ronald,
>>>
>>>
>>>
>>> Not received.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Thursday, June 18, 2020 9:16 AM
>>> *To:* [email-masked]; Returns.fc <
>>> [email-masked]>
>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>> [email-masked]>; Pavankumar A <[email-masked]>;
>>> [email-masked]
>>> *Subject:* Re: [EXTERNAL] Re: 1Z289F8W6756136003
>>>
>>>
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> Please deliver the remaining packages. Customer should not wait
>>>
>>>
>>>
>>> @Returns.fc <[email-masked]> - please confirm if you received
>>> this package from ups 100151286_2
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Thu, Jun 18, 2020 at 12:04 AM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>> Please note the subject damaged shipment was returned to your office,
>>> however we have 3 boxes pending in Saudi, can we deliver or would you want
>>> us to return the pending 3 boxes ?
>>>
>>>
>>>
>>> UPS TRK #: 1Z289F8W6756136003                  STOP TYPE:    COMMERCIAL
>>>
>>>
>>> ===============================================================================
>>>
>>> *TYPE*                    *DDMMYY*  *TIME*      *RECEIVED BY*
>>>
>>> DELIVERED                 15/06/20  16:00       PANKAJ
>>>
>>> ADDR/DEST: MAMZWORLD DUBAI DUBAI  AE
>>>
>>> *STATUS*
>>>
>>> PACKAGE/SHIPMENT DELIVERED
>>>
>>> *REMARKS*
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>   Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2020. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.   The 2020 UPS Service and Tariff will be available in
>>> ups.com/ae <https://www.ups.com/ae/en/shipping/zones-and-rates.page>  from
>>> 29th December 2019. *
>>>
>>>
>>>
>>> *From:* Ronald Gaviola [mailto:[email-masked]]
>>> *Sent:* Sunday, June 14, 2020 2:37 PM
>>> *To:* Cardozo Chantelle (EUR6CTC) <[email-masked]>
>>> *Cc:* Alaa Musa <[email-masked]>; Amir Julkarnain <
>>> [email-masked]>; Customer Care Team <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Eugene Mugisa <[email-masked]>;
>>> Johannes Jade Pabeca <[email-masked]>; lastmile <
>>> [email-masked]>; Pavankumar A <[email-masked]>
>>> *Subject:* [EXTERNAL] Re: 1Z289F8W6756136003
>>>
>>>
>>>
>>> CAUTION! This email originated outside of the organization. Please do
>>> not open attachments or click links from an unknown or suspicious origin.
>>> ------------------------------
>>>
>>> Chantelle,
>>>
>>>
>>>
>>> Please share photos of the damaged boxes
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Ronald
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 1:36 PM <[email-masked]>
>>> wrote:
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Dear Ronald,
>>>
>>>
>>>
>>>
>>>
>>> Please note one of the package(1Z289F8W6756136003) is held in Dubai and
>>> it has Damaged-in transit .
>>>
>>>
>>>
>>> I will share the pictures shortly.
>>>
>>>
>>>
>>> Can we deliver the balanced  3 packages to your customer  ? or do you
>>> want us to have it returned to your ware house  ?
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>>    Best Regards
>>>
>>>
>>>
>>>
>>>
>>> *Chantelle Cardozo*
>>>
>>> Preferred Customer Associate
>>>
>>>
>>>
>>> *UPS Gulf LLC *
>>>
>>> Al Moosa Tower 2, 25 Floor
>>>
>>> Sheikh Zayed Road, P.O. Box 26026
>>>
>>> Dubai, United Arab Emirates
>>>
>>> Tel +971 4 3815278
>>>
>>> Mobile 00971561770264
>>>
>>> Fax +971 4 3390835
>>>
>>> [email-masked]
>>>
>>>
>>>
>>> *Existing UPS rates will be revised effective 01 January 2019. For more
>>> information on the annual General Rate Increase (GRI) applicable to your
>>> account, please contact your Account Manager or call UPS Customer Service
>>> at 600 544 743.*
>>>
>>> *Click here <https://www.ups.com/ae/en/shipping/zones-and-rates.page> to
>>> access the latest UPS zones and rates information.  The 2019 UPS Service
>>> and Tariff Guide will be available from 23rd December 2018. *
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> --
>>> You received this message because you are subscribed to the Google
>>> Groups "Returns.fc" group.
>>> To unsubscribe from this group and stop receiving emails from it, send
>>> an email to [email-masked].
>>> To view this discussion on the web visit
>>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37YYi7v2GHT9JbrL7Q0_Wi0CexE9yHEZ-%3D5PMdS_P%2BdpYQ%40mail.gmail.com
>>> <https://urldefense.proofpoint.com/v2/url?u=https-3A__groups.google.com_a_mumzworld.com_d_msgid_returns.fc_CA-252BzP37YYi7v2GHT9JbrL7Q0-5FWi0CexE9yHEZ-2D-253D5PMdS-5FP-252BdpYQ-2540mail.gmail.com-3Futm-5Fmedium-3Demail-26utm-5Fsource-3Dfooter&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=PbKln3G2mKQOMEffnjX593spePYZln-5h8zkFeCHsPQ&m=Scdz_ruEhtRXNquR87Meml_qctvSLFX6cNB1JRFEcfQ&s=-UgYOShyvXGs6leq7Jb46Kl5gmAR3wEcRXuAvfu4pm0&e=>
>>> .
>>>
>>> --
>> You received this message because you are subscribed to the Google Groups
>> "Returns.fc" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37Z_Oq%2BqiFUv2096cN%3DN2S2MYcLkDaubRCBPW4cib1Qkfw%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CA%2BzP37Z_Oq%2BqiFUv2096cN%3DN2S2MYcLkDaubRCBPW4cib1Qkfw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>