Subject: Re: MISSING BOXES - KSA WAREHOUSE - 100138984
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Malak Nobeh <[email-masked]>, Moataz Salah El Din <[email-masked]>, KSA Lastmile <[email-masked]>, Ahmed Irfan <[email-masked]>
Date: Sun, 21 Jun 2020 13:38:52 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Thank you for the update.

@Hussain Firoz Miyagamwala <[email-masked]> kindly assist to update
CRA in order for us to proceed with the refund. Collection has been
arranged.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, 21 Jun 2020 at 10:07, Zubair Wahid <[email-masked]> wrote:

> Hi team
> As the shipment has already been delivered to the customer with missing
> pieces in an item, we will create the CRA for that item. Hussain can you
> assist in making the same.
>
> Thanks
>
> On Sun, Jun 21, 2020, 7:24 AM Asad . <[email-masked]> wrote:
>
>> Zubair, please update here urgently.
>>
>>
>>
>> Kind Regards,
>>
>> *Asad Pirzada*
>> Chief Operations Officer
>>
>> *M * +971 504 09 5386
>> *E* [email-masked]
>>
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE
>>
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>>
>> *From: *Mary Anne Agapito <[email-masked]>
>> *Date: *Saturday, 20 June 2020 at 5:12 PM
>> *To: *Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <
>> [email-masked]>
>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin
>> Kalamuddin (R3PL)" <[email-masked]>, Eugene Mugisa
>> <[email-masked]>, customer care <[email-masked]>, Malak
>> Nobeh <[email-masked]>, Asad <[email-masked]>, Moataz Salah El
>> Din <[email-masked]>
>> *Subject: *Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer called again and extremely furious. The customer is asking
>> for a refund.
>>
>>
>>
>> Do we still have to collect the few parts he received before refunding
>> the customer back?
>>
>>
>>
>> @Asad <[email-masked]>  - please help us resolve the issue.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 13, 2020 at 4:37 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Zubair and Hussain,
>>
>>
>>
>> The customer doesn't want the item anymore wants a refund instead.
>>
>>
>>
>> Please create the CRA to initiate a refund. The customer already filed a
>> complaint to consumer rights.
>>
>>
>>
>> We will await your response. Thank you
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 5:13 PM Zubair Wahid <[email-masked]> wrote:
>>
>> This item is not available in the warehouse, can you check if the
>> customer would like a replacement or a similar item?
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 3:39 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>> Hi Zubair,
>>
>>
>>
>> Sorry to butt in.
>>
>>
>>
>> Yes it is.
>>
>>
>>
>>
>> 100138984_1
>>
>> KSA-FAMC-28-16OT
>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=966165>
>>
>> Baby Love - Wonder House
>>
>>
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sat, Jun 6, 2020 at 4:24 PM Zubair Wahid <[email-masked]> wrote:
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> can you confirm if
>> this is the item in the shipment KSA-FAMC-28-16OT
>>
>>
>>
>> On Sat, Jun 6, 2020 at 2:26 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Dear Raghu,
>>
>>
>>
>> This is still not solved.
>>
>>
>>
>> @Zubair please help
>>
>>
>>
>> On Sat, 6 Jun 2020, 3:23 pm Mary Anne Agapito, <[email-masked]>
>> wrote:
>>
>> Hi Team,
>>
>>
>>
>> What is the update on this case?
>>
>>
>>
>> The customer is extremely furious, he wants the item otherwise he wants
>> his money back.
>>
>>
>>
>> This is long overdue. Please help us resolve the issue once and for all.
>>
>>
>>
>> Thank you
>>
>> Warm Regards,
>>
>>
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, May 17, 2020 at 10:17 AM Malak Nobeh <[email-masked]> wrote:
>>
>> Raghu,
>>
>> Update please!
>>
>> Thanks.
>>
>>
>>
>> On Thu, 14 May 2020 at 14:41, Raghu Nalloor (R3PL) <
>> [email-masked]> wrote:
>>
>> This will be closed today and reply:
>>
>> Raghu
>>
>> Sent from my iPhone
>>
>>
>>
>> On 14 May 2020, at 10:29 AM, Eugene Mugisa <[email-masked]> wrote:
>>
>> 
>>
>> + @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>> <[email-masked]>
>>
>>
>>
>> Please check this case
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Malak Nobeh <[email-masked]>
>> *Sent:* Thursday, May 7, 2020 11:23 AM
>> *To:* Hussain Firoz Miyagamwala <[email-masked]>
>> *Cc:* Raghu Nalloor (R3PL) <[email-masked]>; Azharuddin
>> Kalamuddin (R3PL) <[email-masked]>; customer care <
>> [email-masked]>; Eugene Mugisa <[email-masked]>
>> *Subject:* Re: MISSING BOXES - KSA WAREHOUSE - 100138984
>>
>>
>>
>> Gentle Reminder
>>
>>
>>
>> On Tue, 5 May 2020 at 12:07, Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>> Raghu / Azhar,
>>
>>
>>
>> Please check this case urgently.
>>
>>
>>
>>
>>
>>
>>
>> On Tue, May 5, 2020 at 12:06 PM Malak Nobeh <[email-masked]> wrote:
>>
>> Gentle reminder Hussain
>>
>>
>>
>> On Mon, 4 May 2020 at 14:29, Malak Nobeh <[email-masked]> wrote:
>>
>> Hi Hussain,
>>
>> The customer got the below item with missing Parts:
>>
>>
>>
>>
>> She got ONLY the item which I highlight it, the rest of the house is
>> MISSING.
>>
>> This is KSA WH.
>>
>>
>> Thanks.
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>>
>>
>>
>> --
>>
>>
>>