Subject: Re: Gate Issue- 600817762// SKU: BS-KS-30
From: Rachel Maris <[email-masked]>
To: Ashley Fernandes <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ionna Ocampo <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Sun, 21 Jun 2020 12:28:10 +0400
List-Id: <ccteam.mumzworld.com>

Dear Ashley,

Noted. The schedule of reinstallation has been booked tomorrow at 10am.

Regards,
Rachel

*Rachel Maris*

F-10, Times Square Center,

Dubai, P O Box 127011

T:  +9714-3883454

W: www.b-safe.ae

 <http://www.facebook.com/BSafeDubai>   
<http://www.twitter.com/BSafeUAE>   
<http://www.youtube.com/BSafeDubai>    
<http://www.pinterest.com/BsafeDubai>

On Sun, Jun 21, 2020 at 12:23 PM Ashley Fernandes <[email-masked]>
wrote:

> Dear Rachel,
>
> Kindly reschedule it for tomorrow, 22nd June. The customer confirmed their
> availability. The team can directly enter the customer's villa even if the
> customer doesn't answer the call.
>
> Thanks and Regards,
>
> *Ashley Fernandes*
>
> Logistics Executive
>
>
> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
> mumzworld.com
>
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
>  <https://www.instagram.com/mumzworldcom/> [image:
> facebook] <https://www.facebook.com/mumzworld> 
> <https://www.youtube.com/user/MumZworld> 
> <https://www.snapchat.com/add/mumzworld.com> 
> <https://twitter.com/mumzworld>
>
>  <https://www.mumzworld.com/en/>
>
>  <https://www.mumzworld.com/en/media-and-press>
>
>
> On Sun, Jun 21, 2020 at 11:39 AM Rachel Maris <[email-masked]> wrote:
>
>> Dear Ashley,
>>
>> Noted with thanks.
>>
>> Regards,
>> Rachel
>>
>>
>>
>> *Rachel Maris*
>>
>> F-10, Times Square Center,
>>
>> Dubai, P O Box 127011
>>
>> T:  +9714-3883454
>>
>> W: www.b-safe.ae
>>
>>
>>
>>  <http://www.facebook.com/BSafeDubai>   
>> <http://www.twitter.com/BSafeUAE>   
>> <http://www.youtube.com/BSafeDubai>    
>> <http://www.pinterest.com/BsafeDubai>
>>
>>
>>
>>
>> On Sun, Jun 21, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>>  ***We will* not *proceed with the installation today (I tried to call
>>> the customer now but he's still not answering).
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE.
>>>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Sun, Jun 21, 2020 at 9:07 AM Ashley Fernandes <[email-masked]>
>>> wrote:
>>>
>>>> Dear Rachel,
>>>>
>>>> A very good morning to you!
>>>>
>>>> Please do not proceed with the reinstallation as there is no
>>>> confirmation yet from the customer. The customer doesn't seem to be
>>>> responding to any calls nor giving any confirmation through email.
>>>>
>>>> @Mary Anne Agapito <[email-masked]> : The customer doesn't
>>>> seem to be responding to any calls. We will  proceed with the
>>>> installation today (I tried to call customer now but he's still not
>>>> answering). Kindly try to get an alternate number where the customer can be
>>>> contacted and the confirmation before we book the next schedule.
>>>>
>>>>
>>>> Thanks and Regards,
>>>>
>>>> *Ashley Fernandes*
>>>>
>>>> Logistics Executive
>>>>
>>>>
>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>> mumzworld.com
>>>>
>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>>> UAE.
>>>>
>>>>
>>>>  <https://www.mumzworld.com/en/>
>>>>
>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>
>>>>
>>>> On Sat, Jun 20, 2020 at 5:52 PM Rachel Maris <[email-masked]> wrote:
>>>>
>>>>> Dear Ashley,
>>>>>
>>>>> Please update us if the customer has been notified for the
>>>>> reinstallation tomorrow, Sunday, June 21, 2020 between 11am to 12pm.
>>>>>
>>>>> We have booked the schedule for tomorrow. Please confirm.
>>>>>
>>>>> Regards,
>>>>> Rachel
>>>>>
>>>>>
>>>>>
>>>>> *Rachel Maris*
>>>>>
>>>>> F-10, Times Square Center,
>>>>>
>>>>> Dubai, P O Box 127011
>>>>>
>>>>> T:  +9714-3883454
>>>>>
>>>>> W: www.b-safe.ae
>>>>>
>>>>>
>>>>>
>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 12:53 PM Ashley Fernandes <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Mac,
>>>>>>
>>>>>> Kindly get confirmation from the customer as per the below
>>>>>> reschedule. The team cannot proceed unless the customer confirms us back.
>>>>>>
>>>>>> Thanks and Regards,
>>>>>>
>>>>>> *Ashley Fernandes*
>>>>>>
>>>>>> Logistics Executive
>>>>>>
>>>>>>
>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>> mumzworld.com
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
>>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>>> <https://twitter.com/mumzworld>
>>>>>>
>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>
>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>
>>>>>>
>>>>>> On Thu, Jun 18, 2020 at 12:48 PM Ionna Ocampo <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Mary and Ashely,
>>>>>>>
>>>>>>> Good afternoon.
>>>>>>>
>>>>>>> The reinstallation has not been pushed through today as the client
>>>>>>> is not available.
>>>>>>>
>>>>>>> Please advise the customer that we will be able to visit on Sunday
>>>>>>> between 11-12pm.
>>>>>>>
>>>>>>> Regards
>>>>>>> Ionna
>>>>>>>
>>>>>>> On Mon, Jun 15, 2020 at 3:00 PM Ionna Ocampo <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Mary Anne,
>>>>>>>>
>>>>>>>> Good afternoon.
>>>>>>>>
>>>>>>>> Apologies for the delayed response.
>>>>>>>>
>>>>>>>> Please advise the client that we will be able to repair the shield
>>>>>>>> on Thursday, June 18, 2020 between 12-1pm.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>> Ionna
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 12:37 PM Ashley Fernandes <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Dear Ionna/Rachel,
>>>>>>>>>
>>>>>>>>> Good Day!
>>>>>>>>>
>>>>>>>>> Kindly assist as per the below email.
>>>>>>>>>
>>>>>>>>> Thanks and Regards,
>>>>>>>>>
>>>>>>>>> *Ashley Fernandes*
>>>>>>>>>
>>>>>>>>> Logistics Executive
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>>> mumzworld.com
>>>>>>>>>
>>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>>> Dubai, UAE.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>>
>>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 10, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hi Ionna,
>>>>>>>>>>
>>>>>>>>>> May we have an update on this please?
>>>>>>>>>>
>>>>>>>>>> Your team was supposed to go to the customer's house last Tuesday
>>>>>>>>>> to removed the cover from the banister shields. However, as per the
>>>>>>>>>> customer, no one came nor contacted her.
>>>>>>>>>>
>>>>>>>>>> Please assist. Thank you
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>>
>>>>>>>> *Ionna Ocampo*
>>>>>>>>
>>>>>>>> F-10, Times Square Center,
>>>>>>>>
>>>>>>>> Dubai, P O Box 127011
>>>>>>>>
>>>>>>>> T:  +9714-3883454
>>>>>>>>
>>>>>>>> M: 054-7014080
>>>>>>>>
>>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Ionna Ocampo*
>>>>>>>
>>>>>>> F-10, Times Square Center,
>>>>>>>
>>>>>>> Dubai, P O Box 127011
>>>>>>>
>>>>>>> T:  +9714-3883454
>>>>>>>
>>>>>>> M: 054-7014080
>>>>>>>
>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>