Subject: Re: Gate Issue- 600817762// SKU: BS-KS-30
From: Ashley Fernandes <[email-masked]>
To: Rachel Maris <[email-masked]>
Cc: Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>, Ionna Ocampo <[email-masked]>, contact us <[email-masked]>, Gunjan Agrawal <[email-masked]>
Date: Sun, 21 Jun 2020 12:23:15 +0400
List-Id: <ccteam.mumzworld.com>

Dear Rachel,

Kindly reschedule it for tomorrow, 22nd June. The customer confirmed their
availability. The team can directly enter the customer's villa even if the
customer doesn't answer the call.

Thanks and Regards,

*Ashley Fernandes*

Logistics Executive

*P* +971 4 245 1358      *M* +971 56 948 3116       *E* [email-masked]

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.instagram.com/mumzworldcom/> [image:
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<https://twitter.com/mumzworld>

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On Sun, Jun 21, 2020 at 11:39 AM Rachel Maris <[email-masked]> wrote:

> Dear Ashley,
>
> Noted with thanks.
>
> Regards,
> Rachel
>
>
>
> *Rachel Maris*
>
> F-10, Times Square Center,
>
> Dubai, P O Box 127011
>
> T:  +9714-3883454
>
> W: www.b-safe.ae
>
>
>
>  <http://www.facebook.com/BSafeDubai>   
> <http://www.twitter.com/BSafeUAE>   
> <http://www.youtube.com/BSafeDubai>    
> <http://www.pinterest.com/BsafeDubai>
>
>
>
>
> On Sun, Jun 21, 2020 at 9:08 AM Ashley Fernandes <[email-masked]>
> wrote:
>
>>  ***We will* not *proceed with the installation today (I tried to call
>> the customer now but he's still not answering).
>>
>>
>> Thanks and Regards,
>>
>> *Ashley Fernandes*
>>
>> Logistics Executive
>>
>>
>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>> mumzworld.com
>>
>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>> UAE.
>>
>>
>>  <https://www.mumzworld.com/en/>
>>
>>  <https://www.mumzworld.com/en/media-and-press>
>>
>>
>> On Sun, Jun 21, 2020 at 9:07 AM Ashley Fernandes <[email-masked]>
>> wrote:
>>
>>> Dear Rachel,
>>>
>>> A very good morning to you!
>>>
>>> Please do not proceed with the reinstallation as there is no
>>> confirmation yet from the customer. The customer doesn't seem to be
>>> responding to any calls nor giving any confirmation through email.
>>>
>>> @Mary Anne Agapito <[email-masked]> : The customer doesn't seem
>>> to be responding to any calls. We will  proceed with the installation today
>>> (I tried to call customer now but he's still not answering). Kindly try to
>>> get an alternate number where the customer can be contacted and the
>>> confirmation before we book the next schedule.
>>>
>>>
>>> Thanks and Regards,
>>>
>>> *Ashley Fernandes*
>>>
>>> Logistics Executive
>>>
>>>
>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>> mumzworld.com
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE.
>>>
>>>
>>>  <https://www.mumzworld.com/en/>
>>>
>>>  <https://www.mumzworld.com/en/media-and-press>
>>>
>>>
>>> On Sat, Jun 20, 2020 at 5:52 PM Rachel Maris <[email-masked]> wrote:
>>>
>>>> Dear Ashley,
>>>>
>>>> Please update us if the customer has been notified for the
>>>> reinstallation tomorrow, Sunday, June 21, 2020 between 11am to 12pm.
>>>>
>>>> We have booked the schedule for tomorrow. Please confirm.
>>>>
>>>> Regards,
>>>> Rachel
>>>>
>>>>
>>>>
>>>> *Rachel Maris*
>>>>
>>>> F-10, Times Square Center,
>>>>
>>>> Dubai, P O Box 127011
>>>>
>>>> T:  +9714-3883454
>>>>
>>>> W: www.b-safe.ae
>>>>
>>>>
>>>>
>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>> <http://www.youtube.com/BSafeDubai>    
>>>> <http://www.pinterest.com/BsafeDubai>
>>>>
>>>>
>>>>
>>>>
>>>> On Thu, Jun 18, 2020 at 12:53 PM Ashley Fernandes <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Mac,
>>>>>
>>>>> Kindly get confirmation from the customer as per the below reschedule.
>>>>> The team cannot proceed unless the customer confirms us back.
>>>>>
>>>>> Thanks and Regards,
>>>>>
>>>>> *Ashley Fernandes*
>>>>>
>>>>> Logistics Executive
>>>>>
>>>>>
>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>> mumzworld.com
>>>>>
>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>> Dubai, UAE
>>>>>
>>>>>  <https://www.instagram.com/mumzworldcom/> [image:
>>>>> facebook] <https://www.facebook.com/mumzworld> 
>>>>> <https://www.youtube.com/user/MumZworld> 
>>>>> <https://www.snapchat.com/add/mumzworld.com> 
>>>>> <https://twitter.com/mumzworld>
>>>>>
>>>>>  <https://www.mumzworld.com/en/>
>>>>>
>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>
>>>>>
>>>>> On Thu, Jun 18, 2020 at 12:48 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>
>>>>>> Hi Mary and Ashely,
>>>>>>
>>>>>> Good afternoon.
>>>>>>
>>>>>> The reinstallation has not been pushed through today as the client is
>>>>>> not available.
>>>>>>
>>>>>> Please advise the customer that we will be able to visit on Sunday
>>>>>> between 11-12pm.
>>>>>>
>>>>>> Regards
>>>>>> Ionna
>>>>>>
>>>>>> On Mon, Jun 15, 2020 at 3:00 PM Ionna Ocampo <[email-masked]> wrote:
>>>>>>
>>>>>>> Hi Mary Anne,
>>>>>>>
>>>>>>> Good afternoon.
>>>>>>>
>>>>>>> Apologies for the delayed response.
>>>>>>>
>>>>>>> Please advise the client that we will be able to repair the shield
>>>>>>> on Thursday, June 18, 2020 between 12-1pm.
>>>>>>>
>>>>>>> Regards
>>>>>>> Ionna
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 12:37 PM Ashley Fernandes <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Dear Ionna/Rachel,
>>>>>>>>
>>>>>>>> Good Day!
>>>>>>>>
>>>>>>>> Kindly assist as per the below email.
>>>>>>>>
>>>>>>>> Thanks and Regards,
>>>>>>>>
>>>>>>>> *Ashley Fernandes*
>>>>>>>>
>>>>>>>> Logistics Executive
>>>>>>>>
>>>>>>>>
>>>>>>>> *P* +971 4 245 1358      *M* +971 56 948 3116       *E* ashley@
>>>>>>>> mumzworld.com
>>>>>>>>
>>>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>>>> Dubai, UAE.
>>>>>>>>
>>>>>>>>
>>>>>>>>  <https://www.mumzworld.com/en/>
>>>>>>>>
>>>>>>>> <https://www.mumzworld.com/en/media-and-press>
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 10, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Ionna,
>>>>>>>>>
>>>>>>>>> May we have an update on this please?
>>>>>>>>>
>>>>>>>>> Your team was supposed to go to the customer's house last Tuesday
>>>>>>>>> to removed the cover from the banister shields. However, as per the
>>>>>>>>> customer, no one came nor contacted her.
>>>>>>>>>
>>>>>>>>> Please assist. Thank you
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>> --
>>>>>>>
>>>>>>> *Ionna Ocampo*
>>>>>>>
>>>>>>> F-10, Times Square Center,
>>>>>>>
>>>>>>> Dubai, P O Box 127011
>>>>>>>
>>>>>>> T:  +9714-3883454
>>>>>>>
>>>>>>> M: 054-7014080
>>>>>>>
>>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> *Ionna Ocampo*
>>>>>>
>>>>>> F-10, Times Square Center,
>>>>>>
>>>>>> Dubai, P O Box 127011
>>>>>>
>>>>>> T:  +9714-3883454
>>>>>>
>>>>>> M: 054-7014080
>>>>>>
>>>>>> W: www. <http://www.b-safe.ae/>BSafeUae.com
>>>>>>
>>>>>>
>>>>>>
>>>>>>  <http://www.facebook.com/BSafeDubai>   [image:
>>>>>> Twitter] <http://www.twitter.com/BSafeUAE>   
>>>>>> <http://www.youtube.com/BSafeDubai>    
>>>>>> <http://www.pinterest.com/BsafeDubai>
>>>>>>
>>>>>>
>>>>>>
>>>>>