Subject: Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen
From: Denmark A <[email-masked]>
To: Bernadette Villahermosa <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Babico Trading <[email-masked]>, Liza Nocete <[email-masked]>, customer care <[email-masked]>, "[email-masked]" <[email-masked]>, Kia <[email-masked]>, Mark Jayson Canaria <[email-masked]>, "Alina D'Souza" <[email-masked]>
Date: Sun, 21 Jun 2020 11:35:59 +0400
List-Id: <ccteam.mumzworld.com>

Dear Bernadette,

Thank you, if one of our drivers goes for collection today please hand over
the spare part.

Regards,
Den mark

On Sun, Jun 21, 2020 at 11:28 AM Alina D'Souza <[email-masked]> wrote:

> Great Thanks Bernadette.
>
> @Denmark A <[email-masked]> please arrange the collection and ship
> it to the customer.
>
> Regards,
> Alina
>
> On Sun, Jun 21, 2020 at 11:24 AM Bernadette Villahermosa <
> [email-masked]> wrote:
>
>> Hi Alina,
>>
>>
>>
>> Good day!
>>
>> This is to inform you that we have now the spare part W.
>>
>> You may arrange the collection tomorrow.
>>
>>
>>
>> Thank you,
>>
>> Bernadette
>>
>>
>>
>> *From:* Bernadette Villahermosa
>> *Sent:* Sunday, May 17, 2020 8:18 AM
>> *To:* Alina D'Souza <[email-masked]>
>> *Cc:* Ekta Jesswani <[email-masked]>; Babico Trading <[email-masked]>;
>> Liza Nocete <[email-masked]>; customer care <[email-masked]>;
>> Denmark A <[email-masked]>; [email-masked]; Kia <
>> [email-masked]>; Mark Jayson Canaria <[email-masked]>
>> *Subject:* RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
>> Kitchen
>>
>>
>>
>> Hi Alina,
>>
>>
>>
>> Good morning!
>>
>>
>>
>> We’ll keep you posted.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Alina D'Souza <[email-masked]>
>> *Sent:* Saturday, May 16, 2020 4:46 PM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* Ekta Jesswani <[email-masked]>; Babico Trading <[email-masked]>;
>> Liza Nocete <[email-masked]>; customer care <[email-masked]>;
>> Denmark A <[email-masked]>; [email-masked]; Kia <
>> [email-masked]>; Mark Jayson Canaria <[email-masked]>
>> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
>> Kitchen
>>
>>
>>
>> Hi Bernadette,
>>
>>
>>
>> Customer is willing to wait for the part once received please advise
>>
>>
>>
>> Regards,
>>
>> Alina
>>
>>
>>
>> On Sat, May 9, 2020 at 10:08 AM Bernadette Villahermosa <
>> [email-masked]> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> Good day!
>>
>> At the moment, we don’t have this spare part. Kindly inform the customer
>> that it may arrive approximately by 1st week of the next month.
>>
>> Once available, we’ll update you right away.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Ekta Jesswani <[email-masked]>
>> *Sent:* Friday, May 08, 2020 2:51 PM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
>> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Denmark A <[email-masked]>; [email-masked]; Kia <
>> [email-masked]>; Mark Jayson Canaria <[email-masked]>
>> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
>> Kitchen
>>
>>
>>
>> Hi Bernadette,
>>
>>
>>
>> The damaged part is - part W on the manual
>>
>>
>>
>>
>>
>>
>> Thanks
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>> On Wed, 6 May 2020 at 09:05, Bernadette Villahermosa <[email-masked]>
>> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> Kind follow up. Please let us know which is the damaged part.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Ekta Jesswani <[email-masked]>
>> *Sent:* Monday, May 04, 2020 12:05 AM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
>> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Denmark A <[email-masked]>; [email-masked]; Kia <
>> [email-masked]>; Mark Jayson Canaria <[email-masked]>
>> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
>> Kitchen
>>
>>
>>
>> Thanks Bernadette.
>>
>>
>>
>> We have shared the manual with the customer.
>>
>> Will update as soon as we receive a response.
>>
>>
>>
>> Thanks
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>> On Sun, 3 May 2020 at 09:52, Bernadette Villahermosa <[email-masked]>
>> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> I am sharing you also the instruction manual so you or the client can
>> easily identify which part is damaged.
>>
>> Please let us know  for us to proceed to the next step.
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Bernadette Villahermosa
>> *Sent:* Sunday, May 03, 2020 9:29 AM
>> *To:* Ekta Jesswani <[email-masked]>
>> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
>> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Denmark A <[email-masked]>; [email-masked]; Kia <
>> [email-masked]>; Mark Jayson Canaria <[email-masked]>
>> *Subject:* RE: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
>> Kitchen
>>
>>
>>
>> Hi Ekta,
>>
>>
>>
>> Can you ask the customer to send the full image of the damaged part?
>>
>>
>>
>> Regards,
>>
>> Bernadette
>>
>>
>>
>> *From:* Ekta Jesswani <[email-masked]>
>> *Sent:* Saturday, May 02, 2020 11:36 PM
>> *To:* Bernadette Villahermosa <[email-masked]>
>> *Cc:* Babico Trading <[email-masked]>; Liza Nocete <[email-masked]>;
>> customer care <[email-masked]>; Alina D'Souza <[email-masked]>;
>> Denmark A <[email-masked]>; [email-masked]; Kia <
>> [email-masked]>; Mark Jayson Canaria <[email-masked]>
>> *Subject:* Re: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1
>> Kitchen
>>
>>
>>
>> Hi Bernadette,
>>
>>
>>
>> Thanks for the response.
>>
>>
>>
>> The PO number is POMUMZ_DXB185018
>>
>>
>>
>> Regards,
>>
>> Ekta
>>
>>
>>
>> On Sat, 2 May 2020 at 08:21, Bernadette Villahermosa <[email-masked]>
>> wrote:
>>
>> Hi Ekta,
>>
>>
>>
>> Please share with us the PO number.
>>
>>
>>
>> Thanks,
>>
>> Bernadette
>>
>>
>>
>>
>>
>> -------- Original message --------
>>
>> From: Ekta Jesswani <[email-masked]>
>>
>> Date: 01/05/2020 20:53 (GMT+04:00)
>>
>> To: Babico Trading <[email-masked]>, April Catral <[email-masked]>
>>
>> Cc: Customer Care Team <[email-masked]>, Alina D'Souza <
>> [email-masked]>, Denmark A <[email-masked]>, Umang Mehrotra <
>> [email-masked]>
>>
>> Subject: 600831795 || Damaged Item - BDM-E3145 | Hape - All-In-1 Kitchen
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> The customer received the subject item damaged/defective.
>>
>> As per the customer - There is a fault with the kitchen and the holes
>> are drilled in the wrong place making it not 100% safe. I have only
>> discovered this as I have nearly completed building it.
>>
>>
>>
>>
>>
>>
>> Please issue a replacement unit asap
>>
>>
>>
>> @Alina - Please create an immediate replacement for the customer and
>> arrange a swap
>>
>>
>>
>> Thanks
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>
>>
>>
>>
>> --
>>
>> *Regards, *
>>
>>
>>
>>
>>