Subject: Re: cancellation 600872848_2 // Emirates-Post::1000006961468
From: Denmark A <[email-masked]>
To: Alaa Musa <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>, Radwa Ali <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 11:09:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Alaa,

Package was already shipped last 17th of june 2020.

@Mostafa saad <[email-masked]> Please confirm.

Regards,

On Sun, Jun 21, 2020 at 11:04 AM Alaa Musa <[email-masked]> wrote:

> Dear team,
>
> What is the update on the CRA, customer wants a refund, she doesn't want
> the order anymore.
>
> Regards,
> Alaa
>
>
> On Thu, 18 Jun 2020 at 16:44, Radwa Ali <[email-masked]> wrote:
>
>> Hi Umang,
>> I called her and she wants a refund.
>> Please do not reship we need to refund.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> On Thu, Jun 18, 2020 at 12:03 PM Umang Mehrotra <[email-masked]>
>> wrote:
>>
>>> Hi Radwa,
>>>
>>>
>>>
>>> When we received the shipment we called up customer and customer he said
>>> he wants the shipment. So team reship it again.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Umang Mehrotra
>>>
>>>
>>>
>>> *From:* Radwa Ali [mailto:[email-masked]]
>>> *Sent:* Thursday, June 18, 2020 11:58 AM
>>> *To:* Returns.fc <[email-masked]>
>>> *Cc:* Samiya Sheikh <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* Re: cancellation 600872848_2 // Emirates-Post::1000006961468
>>>
>>>
>>>
>>> Hi Returns team,
>>>
>>> This has been returned since the 17th of June and the customer keeps
>>> following up for refund.
>>>
>>> We need a CRA ASAP.
>>>
>>>
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 14, 2020 at 11:13 AM Usman Abbasi <
>>> [email-masked]> wrote:
>>>
>>> Noted.
>>>
>>>
>>>
>>> *From:* Samiya Sheikh <[email-masked]>
>>> *Sent:* Sunday, June 14, 2020 10:15 AM
>>> *To:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* cancellation 600872848_2 // Emirates-Post::1000006961468
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> Kindly cancel/return this shipment as per customer's request.
>>>
>>>
>>>
>>> Regards
>>>
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>>> .
>>>
>> --
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> .
>