Subject: Re: cancellation 600872848_2 // Emirates-Post::1000006961468
From: Alaa Musa <[email-masked]>
To: Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 11:04:02 +0400
List-Id: <ccteam.mumzworld.com>

Dear team,

What is the update on the CRA, customer wants a refund, she doesn't want
the order anymore.

Regards,
Alaa

On Thu, 18 Jun 2020 at 16:44, Radwa Ali <[email-masked]> wrote:

> Hi Umang,
> I called her and she wants a refund.
> Please do not reship we need to refund.
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Jun 18, 2020 at 12:03 PM Umang Mehrotra <[email-masked]>
> wrote:
>
>> Hi Radwa,
>>
>>
>>
>> When we received the shipment we called up customer and customer he said
>> he wants the shipment. So team reship it again.
>>
>>
>>
>> Regards,
>>
>> Umang Mehrotra
>>
>>
>>
>> *From:* Radwa Ali [mailto:[email-masked]]
>> *Sent:* Thursday, June 18, 2020 11:58 AM
>> *To:* Returns.fc <[email-masked]>
>> *Cc:* Samiya Sheikh <[email-masked]>; customer care <
>> [email-masked]>
>> *Subject:* Re: cancellation 600872848_2 // Emirates-Post::1000006961468
>>
>>
>>
>> Hi Returns team,
>>
>> This has been returned since the 17th of June and the customer keeps
>> following up for refund.
>>
>> We need a CRA ASAP.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>>
>>
>>
>>
>> On Sun, Jun 14, 2020 at 11:13 AM Usman Abbasi <
>> [email-masked]> wrote:
>>
>> Noted.
>>
>>
>>
>> *From:* Samiya Sheikh <[email-masked]>
>> *Sent:* Sunday, June 14, 2020 10:15 AM
>> *To:* Usman Abbasi <[email-masked]>; Rajesh Pattabhi <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* cancellation 600872848_2 // Emirates-Post::1000006961468
>>
>>
>>
>> Hi Team,
>>
>>
>>
>> Kindly cancel/return this shipment as per customer's request.
>>
>>
>>
>> Regards
>>
>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/returns.fc/CAJ_iQ--iydSzFrSqacWWbCwd4%3DAyRZu2LrSq9fzZLGza%2B2xo3Q%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>