Subject: Re: Urgent - refund exception - SO# 600822782
From: Mostafa saad <[email-masked]>
To: Sujan Raj <[email-masked]>
Cc: Radwa Ali <[email-masked]>, Sagar Khawani <[email-masked]>, Shady Elgendy <[email-masked]>, customer care <[email-masked]>
Date: Sun, 21 Jun 2020 08:58:05 +0400
List-Id: <ccteam.mumzworld.com>

Hello Sujan

Please make sure to close this case today and feedback.

Regards

Mostafa Saad
Last Mile  Mumzworld

On Thu, Jun 18, 2020 at 11:32 AM Sujan Raj <[email-masked]> wrote:

> Hi Mostafa,
>
> We call the customer for this collection and refund but the customer is
> not available now, she requested for Sunday.
>
> We will arrange it Sunday.
>
> Warm Regards,
> Sujan Raj,
> Mobile : +971506855826
> Email : [email-masked]
>
>
> On Thu, Jun 18, 2020 at 11:28 AM Mostafa saad <[email-masked]>
> wrote:
>
>> @Sujan Raj <[email-masked]>  Please share the scenario that
>> happened with the customer today.
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 9:36 AM Radwa Ali <[email-masked]> wrote:
>>
>>> Hi Sagar,
>>>
>>> Please proceed as per the confirmation below INC#  1131082 .
>>>
>>> *Radwa Ali*
>>> Customer Care Representative
>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>> www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>> On Wed, Jun 17, 2020 at 4:47 PM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>>> Zendesk
>>>>
>>>>
>>>>
>>>> *From:* Radwa Ali <[email-masked]>
>>>> *Sent:* Wednesday, June 17, 2020 4:42 PM
>>>> *To:* Mostafa saad <[email-masked]>; Shady Elgendy <
>>>> [email-masked]>
>>>> *Cc:* customer care <[email-masked]>; Sagar Khawani <
>>>> [email-masked]>
>>>> *Subject:* Urgent - refund exception - SO# 600822782
>>>>
>>>>
>>>>
>>>> Hi Mostafa and shady,
>>>>
>>>> Please approve the refund for this item as agreed as we need to refund
>>>> the customer ASAP and we will arrange collection once refunded.
>>>>
>>>>
>>>>
>>>> SO# 600822782
>>>>
>>>> SKU: TW-57190
>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=170291>
>>>>
>>>>
>>>>
>>>> *Radwa Ali*
>>>> Customer Care Representative
>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>>>>  www.mumzworld.com
>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>>> 500245, Dubai, UAE
>>>>
>>>>
>>>