Subject: Re: Urgent KSA Delivery Order - SO 100127049_3 / AWB 605122029570
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>
Date: Sat, 20 Jun 2020 19:23:38 +0400
List-Id: <ccteam.mumzworld.com>

Hi Zubair,

Is the shipment cancelled?

Please advise asap.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, 16 Jun 2020 at 16:41, Hyacinth Joyce <[email-masked]> wrote:

> Hi Zubair and Hussain,
>
> Kindly update.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Sat, 13 Jun 2020 at 09:25, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi Team,
>>
>> The customer has requested to cancel the order due to delay.
>>
>> @Zubair Wahid <[email-masked]> please don't ship.
>>
>> @Hussain Firoz Miyagamwala <[email-masked]> please create a CRA
>> to proceed with the refund.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Thu, 11 Jun 2020 at 13:08, Hyacinth Joyce <[email-masked]> wrote:
>>
>>> Hi Zubair,
>>>
>>> What can we do about this?
>>>
>>> Can we arrange shipment with a different courier?
>>>
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Mon, 8 Jun 2020 at 12:27, Zubair Wahid <[email-masked]> wrote:
>>>
>>>> This shipment has size issue, due to large size imile is not picking
>>>> them
>>>>
>>>>
>>>> On Mon, Jun 8, 2020 at 10:43 AM Eugene Mugisa <[email-masked]>
>>>> wrote:
>>>>
>>>>> + @Zubair Wahid <[email-masked]>
>>>>>
>>>>>
>>>>>
>>>>> Best,
>>>>>
>>>>> Eugene.
>>>>>
>>>>>
>>>>>
>>>>> *From:* Hyacinth Joyce <[email-masked]>
>>>>> *Sent:* Monday, June 8, 2020 11:43 AM
>>>>> *To:* Hussain Firoz Miyagamwala <[email-masked]>; Zubair Wahid
>>>>> <[email-masked]>; lastmile <[email-masked]>; Eugene
>>>>> Mugisa <[email-masked]>
>>>>> *Cc:* customer care <[email-masked]>
>>>>> *Subject:* Urgent KSA Delivery Order - SO 100127049_3 / AWB
>>>>> 605122029570
>>>>>
>>>>>
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> The customer called to follow up and is furious about the delay. The
>>>>> customer threats to raise a formal complaint too.
>>>>>
>>>>>
>>>>>
>>>>> Upon tracking it shows:
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Kindly assist and prioritize this shipment. The customer needs
>>>>> delivery within the week otherwise she would want a refund.
>>>>>
>>>>>
>>>>>
>>>>> Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>>
>>>>> Customer Care Representative
>>>>>
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>