Subject: Re: SO#100138890 - AWB# 70795205
From: Hyacinth Joyce <[email-masked]>
To: Zubair Wahid <[email-masked]>, KSA Lastmile <[email-masked]>, Ahmed Irfan <[email-masked]>
Cc: Asad <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Anas nazzal <[email-masked]>, Samiya Sheikh <[email-masked]>
Date: Sat, 20 Jun 2020 18:03:49 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Do we have an update on this? May we know where the shipment is?

Kindly check and advise urgently because we need to update the customer too.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, 20 Jun 2020 at 13:25, Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Kindly update urgently.  the customer is following up again.
>
> Regards
>
> On Sat, Jun 20, 2020 at 11:24 AM Anas nazzal <[email-masked]> wrote:
>
>> Dear Team,
>>
>> KIndly assist with the below customer as he called again to follow up.
>>
>> Best Regards,
>> Anas Nazzal
>>
>>
>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>> www.avast.com
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>>
>> On Thu, Jun 18, 2020 at 1:20 PM Ahmed Irfan <[email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> Please assist here.
>>>
>>> Thanks,
>>> Ahmed Muhammad Irfan
>>>
>>> On Thu, Jun 18, 2020 at 7:47 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Team,
>>>>
>>>> A new order was initially created to rectify the issue but then it was
>>>> canceled because as per the Pending With Couriers 10-06 tracker, the
>>>> expected delivery will be on 20 June.
>>>>
>>>>
>>>> This was shared with the customer as well. However, as per Naqel, they
>>>> don't have the shipment with them.
>>>>
>>>> Please clarify as the customer is extremely upset about the delay.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 4:35 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> This is with Naqel
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 4:33 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> This order is assigned to Naqel
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> is this order not
>>>>>> processed yet?
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 1:22 PM Taqwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Dear Zubair
>>>>>>>
>>>>>>> Naqel : AWB : 70795205
>>>>>>>
>>>>>>> Regards
>>>>>>> Taqwa
>>>>>>>
>>>>>>> On Wed, Jun 17, 2020 at 2:12 PM Zubair Wahid <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Taqwa
>>>>>>>> Can you please share the AWB for this order, which courier was it
>>>>>>>> assigned to?
>>>>>>>>
>>>>>>>> Thanks
>>>>>>>> Zubair
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 17, 2020 at 1:09 PM Taqwa Ali <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Dear Team
>>>>>>>>>
>>>>>>>>> Kindly update, CM is following up
>>>>>>>>>
>>>>>>>>> Regards
>>>>>>>>> Taqwa
>>>>>>>>>
>>>>>>>>> On Sun, Jun 14, 2020 at 11:32 AM DXB CS <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Dear Ansa,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We do not have update for subject shipment .
>>>>>>>>>>
>>>>>>>>>> Checking with concern team ,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards,
>>>>>>>>>>
>>>>>>>>>> Anita D’souza
>>>>>>>>>>
>>>>>>>>>> Customer Service Team
>>>>>>>>>>
>>>>>>>>>> Mobile No: +971-504248925
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> .
>>>>>>>>>>
>>>>>>>>>> *DISCLAIMER: The content of this email is confidential and
>>>>>>>>>> intended for the recipient(s) specified in the message only. It is strictly
>>>>>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>>>>>> please reply to this message and follow with its deletion.*
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Sunday, June 14, 2020 11:21 AM
>>>>>>>>>> *To:* DXB CS <[email-masked]>
>>>>>>>>>> *Cc:* Zubair Wahid <[email-masked]>; KSA Lastmile <
>>>>>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>>>>>> *Subject:* Re: SO#100138890 - AWB# 70795205
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Dear Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly arrange an urgent delivery to the subject order as he
>>>>>>>>>> called again to follow up.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best regards,
>>>>>>>>>>
>>>>>>>>>> Anas Nazzal
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please disregard the previous email. Apologies, I have overlooked
>>>>>>>>>> the tracker.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Zubair,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> This shipment didn't move since April 26.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> There are 7 items in RIY warehouse, the customer refused GC or
>>>>>>>>>> refund, he wants the item as it is a gift.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> To rectify the issue, new order was created. Please ship it to
>>>>>>>>>> another courier, the customer doesn't want Naqel again.
>>>>>>>>>> 600892222
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>> Please contact Naqel and advise with updates as the customer
>>>>>>>>>> keeps following up.
>>>>>>>>>>
>>>>>>>>>> This has been shipped since April 26th and has no updates since
>>>>>>>>>> it was picked up.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Radwa Ali*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>
>>>>>>>>>>   │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>