Subject: Fwd: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse
From: Ronald Gaviola <[email-masked]>
To: Customer Care Team <[email-masked]>, Rodina Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>
Date: Sat, 20 Jun 2020 13:21:57 +0400
List-Id: <ccteam.mumzworld.com>

Team,

We have big shipments that are pending with us and awaiting cost
confirmation from finance to proceed

Below orders are pending.

ORDER ID AWB PCS
600891044 1Z289F8W6755044300 1
200302060 1Z289F8W6757102805 1
200301649 1Z289F8W6757271418 1
100159152 1Z289F8W6755838364 1
100158993 1Z289F8W6756098797 2
100158913_1 1Z289F8W6757635418 4

Regards,
Ronald

---------- Forwarded message ---------
From: <[email-masked]>
Date: Wed, Jun 17, 2020 at 5:07 PM
Subject: RE: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse
To: <[email-masked]>, <[email-masked]>, <[email-masked]>
Cc: <[email-masked]>, <[email-masked]>, <
[email-masked]>, <[email-masked]>, <[email-masked]>

Hi Ronald/Eugene

Our LF team would like to go ahead to move the shipment on land freight
mode as trial.

We will have to quote based on the location of the customer.

*Rate: *

*Abha / Al qatif / Makkah: Rate will be Min AED 500 or AED 4.5/kg
 whichever is higher*

*Dammam /Jeddah/RIyad: Rate will be Min AED 300 or AED 3/kg  whichever is
higher*

*Tabbuk: Rate will be Min AED 500 or AED 5/kg  whichever is higher *

Each shipment will have AED 100 surcharge applicable.

Expedited & Land Freight are handled differently and build up in different
locations. Sending these kind of goods moving forward, will have different
arrangement.

Separate invoice with complete info must be provided during the collection
from MUMZWORLD warehouse.

Invoice must have correct delivery details and contact person to avoid
issue on the clearance. Receiver’s ID copy will be required during
clearance.

These kind of shipments will have assigned Land Freight AWB, Expedited AWB
will no longer be required.

Land Freight Transit time during COVID will take 7-10days.

Receivers MUST be informed by MUMZWORLD that there are duties/tax/vat to be
collected upon delivery.

*Please note that the rates must be confirmed before moving the shipments. *

Please confirm to go ahead. Billing will be issues under your Freight
Account.

*From:* Ronald Gaviola [mailto:[email-masked]]
*Sent:* Wednesday, June 17, 2020 2:29 PM
*To:* Eugene Mugisa <[email-masked]>
*Cc:* Zaldivar Richelle (VLR5DPB) <[email-masked]>; Pavankumar A <
[email-masked]>; Shady Elgendy <[email-masked]>; Cardozo
Chantelle (EUR6CTC) <[email-masked]>; T Venkatesh
(ZMQ0MVV) <[email-masked]>
*Subject:* Re: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse

Hi Richelle,

Please confirm that the shipments will move today.

Regards,

Ronald

On Wed, Jun 17, 2020 at 12:26 PM Eugene Mugisa <[email-masked]> wrote:

Hi Richelle,

All High Value Shipments VAT will be collected from the Receiver correct.

All Receivers of High value shipments know that VAT has to be paid by the
Receiver.

Best,

Eugene.

*From:* [email-masked] <[email-masked]>
*Sent:* Wednesday, June 17, 2020 11:40 AM
*To:* [email-masked]; [email-masked]
*Cc:* [email-masked]; [email-masked]; [email-masked];
[email-masked]
*Subject:* RE: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse

Hi Eugene,

This high value invoices will incur customs duty in KSA. Will this be
collected from the receiver?

As this will not be part of ecomm team, we can collect the charges from the
receiver. But does receiver knows they have something to pay upon delivery?

Please conform

Regards,

Richelle

*From:* Pavankumar A [mailto:[email-masked]]
*Sent:* Wednesday, June 17, 2020 11:37 AM
*To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>
*Cc:* Eugene Mugisa <[email-masked]>; Shady Elgendy <
[email-masked]>; Cardozo Chantelle (EUR6CTC) <
[email-masked]>; T Venkatesh (ZMQ0MVV) <[email-masked]>;
Ronald Gaviola <[email-masked]>
*Subject:* Re: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse

Dear Rzaldivar,

PFA for invoices, Please check and update, Thanks

On Wed, Jun 17, 2020 at 11:21 AM Ronald Gaviola <[email-masked]>
wrote:

Richelle,

Please disregard the previous email.

@Pavankumar A <[email-masked]> - Attach the correct invoice

Regards,

Ronald

On Wed, Jun 17, 2020 at 11:17 AM Pavankumar A <[email-masked]>
wrote:

Dear Rzaldivar,

Please check below attachment for invoices with HS CODE, Thanks

On Tue, Jun 16, 2020 at 8:38 PM <[email-masked]> wrote:

Dear Ronald/Eugene,

As discussed, KSA e-comm team confirmed they aren’t ready to take these
huge packages. These requires trucks and helpers to deliver the package.

It can only be done by ecomm team if shipments are planned and coming on
regular basis, which I know impossible as we don’t know when customers will
buy these products.

I came to know that some of this items are part of shipments that are
already on the way to KSA or already in KSA.

We want to explore the land freight option which we have not done for any
customer as of now. If you provide *correct invoice* that we can present to
customs, we can check if we can clear it for individual.

Note that we are trying our best to assist you to ship these big items.
Land freight could the only resort, if we get approval to clear it.

Please send the invoice asap.

Thanks

Richelle

*From:* Ronald Gaviola [mailto:[email-masked]]
*Sent:* Tuesday, June 16, 2020 9:15 AM
*To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>
*Cc:* Pavankumar A <[email-masked]>; Eugene Mugisa <
[email-masked]>; Shady Elgendy <[email-masked]>; Cardozo
Chantelle (EUR6CTC) <[email-masked]>
*Subject:* Re: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse

Hi Richelle,

Please update us here.

Regards,

Ronald

On Mon, Jun 15, 2020 at 4:23 PM Ronald Gaviola <[email-masked]> wrote:

Richelle,

We do not have HS code integrated with our CRM. These invoices cannot be
amended as they are generated directly from our system.

Do we have other options?

Regards,

Ronald

On Mon, Jun 15, 2020 at 4:05 PM <[email-masked]> wrote:

Hi Pavan,

HS code should be on the invoice,,, same as how you create invoice with
NAQL.

These invoice will be submitted in customs to check if we can clear the B2C
on land freight movement.

Please ensure no missing info and that if the value of the shipment is
correct?

This is urgent as the packages is in our WH since Thursday.

Regards, Richelle

*From:* Pavankumar A [mailto:[email-masked]]
*Sent:* Monday, June 15, 2020 3:28 PM
*To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>
*Cc:* Eugene Mugisa <[email-masked]>; Ronald Gaviola <
[email-masked]>; Shady Elgendy <[email-masked]>; Cardozo
Chantelle (EUR6CTC) <[email-masked]>
*Subject:* Re: FW: [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse

Dear Rzaldivar,

PFA file of HS codes for required items, Thanks

On Sun, Jun 14, 2020 at 11:29 PM <[email-masked]> wrote:

Hi Pavan can you please share the HS code as well on this invoices.

Shipment invoice must have a complete description as this will go by Land
Freight not e-commerce network.

Is the price correct?

Hi Eugene/Ronald,

Please note that our truck with volume sent on Jun11 is held at Batha
border due random inspection was done by customs and 1 shipment was found
wrong declaration.

Attached here is are the AWBS which will be expected to have delay, please
inform the customer service to inform receivers on the same.

We will keep you posted on the update tomorrow.

Regards, Richelle

*From:* Pavankumar A [mailto:[email-masked]]
*Sent:* Sunday, June 14, 2020 4:29 PM
*To:* Zaldivar Richelle (VLR5DPB) <[email-masked]>
*Cc:* Eugene Mugisa <[email-masked]>; Ronald Gaviola <
[email-masked]>
*Subject:* [EXTERNAL] Re: MUMZ Huge items held in UPS Warehouse

CAUTION! This email originated outside of the organization. Please do not
open attachments or click links from an unknown or suspicious origin.
------------------------------

Dear Rzaldivar,

PFA Invoices for your reference, Thanks

On Sun, Jun 14, 2020 at 3:52 PM Ronald Gaviola <[email-masked]> wrote:

+Pavankumar A <[email-masked]>

Regards,

Ronald

On Sun, Jun 14, 2020 at 9:01 AM <[email-masked]> wrote:

Hi Ronald,

These are the items which were held in our warehouse.

Please share the invoice copy so we can try to send this by Land Freight.

Thank you

Richelle

-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.instagram.com_mumzworldcom_&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=_1fYWhaSgdo-DpvWEfRFsIvxExpNTjcaX88MyDF7K4g&m=RBVrQsZMFcF0QyeShgqe025O8FUmP8e3JVupYy0qVb0&s=qEolxaRpAIzzQC0DaGFQRC6XvwGc-Q5NH0YIUKBknh4&e=>
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-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.instagram.com_mumzworldcom_&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=_1fYWhaSgdo-DpvWEfRFsIvxExpNTjcaX88MyDF7K4g&m=veDUSKTaOshWE56TJOXRvWbwdfie-Ad96TdSvd0SVTE&s=K9nPd-mOBoHi2eH6rGAYvBY0IjnkxyQiKMPk0r7mGvk&e=>
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-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.instagram.com_mumzworldcom_&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=_1fYWhaSgdo-DpvWEfRFsIvxExpNTjcaX88MyDF7K4g&m=47Dbe7RdHHDxyjosGjAwgiAHe9dT6O0YUaeY8HWkM8U&s=u8zsD3JnIxjv8tJIzzHiOfsCEF8KM4ar8ksOtdEaWCA&e=>
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-- 

Regards,

*Pavankumar A*
Last Mile Operations

*P* +971 507074205
*E* [email-masked] <[email-masked]>

*A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

<https://urldefense.proofpoint.com/v2/url?u=https-3A__www.instagram.com_mumzworldcom_&d=DwMFaQ&c=3IlhnxorPWbyVbfJC_b1tA&r=_1fYWhaSgdo-DpvWEfRFsIvxExpNTjcaX88MyDF7K4g&m=47Dbe7RdHHDxyjosGjAwgiAHe9dT6O0YUaeY8HWkM8U&s=u8zsD3JnIxjv8tJIzzHiOfsCEF8KM4ar8ksOtdEaWCA&e=>
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