Subject: Re: Wrong Item Delivered - Order No. 600885555_2
From: Hyacinth Joyce <[email-masked]>
To: Pankaj Mahey <[email-masked]>, Syed Yakoob <[email-masked]>, lastmile <[email-masked]>
Cc: "Outbound.fc" <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>, Mostafa Said <[email-masked]>, customer care <[email-masked]>
Date: Sat, 20 Jun 2020 11:46:46 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Do we have an update?

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Fri, 19 Jun 2020 at 13:16, Pankaj Mahey <[email-masked]> wrote:

> Hi Syed
>
> The collection arranged with Arsalan Khan.
>
> Thanks
> Pankaj
>
> On Fri, Jun 19, 2020 at 12:41 PM Syed Yakoob <[email-masked]> wrote:
>
>> Hello Hyacinth Joyce,
>>
>> Upon checking the CCTV footage for the packing found that shipment
>> label swapped. @lastmile <[email-masked]> please arrange
>> collection for this.
>>
>> Best Regards,
>>
>> ᐧ
>>
>> On Fri, 19 Jun 2020 at 11:11, Syed Yakoob <[email-masked]> wrote:
>>
>>> Hello Joyce,
>>>
>>> Can you please confirm from customer what they have received exactly.
>>>
>>> Best Regards,
>>>
>>> ᐧ
>>>
>>> On Tue, 16 Jun 2020 at 10:56, Hyacinth Joyce <[email-masked]>
>>> wrote:
>>>
>>>> Hi team,
>>>>
>>>> The customer with the above shipment is supposed to receive 11 items.
>>>> She received the shipment but with a different item.
>>>>
>>>> Please see the below images for your reference.She received a plastic
>>>> container which she did not order.
>>>>
>>>>
>>>>
>>>> Kindly check and advise ASAP. The customer wants her items delivered
>>>> maximum tomorrow otherwise she wants a refund.
>>>>
>>>> Thank you.
>>>>
>>>> Best Regards,
>>>>
>>>> *Joyce Alvarado*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>> w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>> --
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>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CALk%2Bo6X1%2BeSdO7mM0%2B-kOv1riL8XjK3Q3uPDgc_-dAfeXY-znw%40mail.gmail.com?utm_medium=email&utm_source=footer>
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>>
>