Subject: Re: Order # 100128731/NAQEL-Road::70764442
From: Mary Anne Agapito <[email-masked]>
To: DXB CS <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Taqwa Ali <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Date: Sat, 20 Jun 2020 09:08:47 +0400
List-Id: <ccteam.mumzworld.com>

Hi Anita,

It's been a while since the last time we heard from you.

What had happened to the missing shipment? Has this been delivered?

If not, please return it asap.

@Zubair Wahid <[email-masked]> @Hussain Firoz Miyagamwala
<[email-masked]> - please cancel the shipment and create the CRA.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 3, 2020 at 6:23 PM DXB CS <[email-masked]> wrote:

> Dear Mary,
>
>
>
> I am checking with ops team,
>
> If any update will revert you back .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Wednesday, June 3, 2020 5:42 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Eugene Mugisa <[email-masked]>; customer care <
> [email-masked]>; Taqwa Ali <[email-masked]>; Hussain Firoz
> Miyagamwala <[email-masked]>
> *Subject:* Re: Order # 100128731/NAQEL-Road::70764442
>
>
>
> Hi Anita,
>
>
>
> The customer is very upset 3 boxes are missing which consist of the items
> below:
>
>
>
>
> 100128731
>
> BTG-42016T
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=199191>
>
> Flexible Flyer Swing N Glide III Set
>
> 100128731
>
> EM-100963
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=803715>
>
> Neon Glider Air LED Light-up Lightweight Kids Scooter Red
>
>
>
>
> 100128731
>
> AL-28538
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=688160>
>
> Mondo - 3 Wheel My 1st Unicorn Scooter with Bag
>
>
>
> What had happened to this shipment? The customer doesn't want these items
> anymore due to excessive delay.
>
>
>
> Please return it immediately.
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]> - please create the
> CRA asap when received, the customer is very furious and threatened to file
> a complaint to consumer rights.
>
>
>
> Please assist. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sat, May 30, 2020 at 1:41 PM Taqwa Ali <[email-masked]> wrote:
>
> Dear team
>
>
>
> Kindly assist
>
>
>
> CM received only 1 package instead of 4  packages.
>
>
>
> The order since
>
> 4-Apr-2020
>
>
>
> AWB : NAQEL-Road::70764442
>
>
>
> sundos shugdar
> Al yaqoot
> 7519
> Jeddah
> Saudi Arabia Map
>
> SHIP AREA
>
> SHIP PHONE966546413140
>
>
>
> Regards
>
> Taqwa
>
>