Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Shajeeb C <[email-masked]>, Sagar Khawani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Fri, 19 Jun 2020 17:31:10 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

A gentle reminder on the above.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 1:30 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Team,
>
> For this order,
>
>
> 600853022_2 MMZT-1014XJ2-DOVE-L
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076> Bravado
> - Original Nursing Bra - Dove Heather, L
> It's one of the lost shipments declared by One Click, finance needs the
> CRA in order to refund it.
>
> Please create the CRA and advise when done.
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Sagar,
>>
>> For order -  600839184, this is under baby registry. The recipient is
>> about to give birth in 2 days, thus a new order was created.
>>
>> The new order # was given below and it has a total value of 821.21 AED
>> 600886337
>>
>> @Outbound.fc <[email-masked]> @Mohit Caleb
>> <[email-masked]>  - please pick and pack asap when fulfilled
>>
>> @lastmile <[email-masked]> @Mostafa saad
>> <[email-masked]> - please arrange an urgent delivery when
>> completed
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> As mentioned in the previous email, the given order numbers were deemed
>>> lost by the courier.
>>>
>>> Please create the CRA as finance is asking for it in order to process
>>> the refund.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Ekta,
>>>>
>>>> For this order
>>>>
>>>> 5/17/2020
>>>>
>>>> 600853022_2
>>>>
>>>> 18137273
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> The item is out of stock and the customer doesn't other items. The
>>>> customer wants a credit card refund.
>>>>
>>>> Can I raise a refund request now or shall we wait until the
>>>> investigation is over?
>>>>
>>>> Please advise. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Shajeeb/ Danny,
>>>>>
>>>>>
>>>>>
>>>>> Good afternoon!
>>>>>
>>>>>
>>>>>
>>>>> Investigation is still going on.
>>>>>
>>>>>
>>>>>
>>>>> Once it is approved, we will let you know.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Carmella Singh *
>>>>> Account Representative
>>>>> *One Click* Delivery Services
>>>>> Mobile: +971 524758143
>>>>> Tel: +971 (0) 4 368 7011
>>>>>
>>>>> www.1click2deliver.com
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *From:* Danny Naik <[email-masked]>
>>>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>>>> *To:* Shajeeb C <[email-masked]>
>>>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>>> [email-masked]>; Ahmed Nawaz <[email-masked]>;
>>>>> Diana Fontanilla <[email-masked]>
>>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>>
>>>>>
>>>>>
>>>>> Hi Carmella,
>>>>>
>>>>>
>>>>>
>>>>> Kindly confirm me on the below with the CN amount and orde details.
>>>>>
>>>>>
>>>>>
>>>>> *Regards,*
>>>>>
>>>>>
>>>>>
>>>>> *Danny Naik*
>>>>>
>>>>> Chief Accountant
>>>>>
>>>>> Mobile +971 5 222 94356
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Danny,
>>>>>
>>>>>
>>>>>
>>>>> Please issue the CN for the same ASAP.
>>>>>
>>>>> All the same will be deducted from the payments.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Shajeeb
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>>> <[email-masked]>  All theses shipments were updating on the
>>>>> sheet also please update them as lost.
>>>>>
>>>>>
>>>>>
>>>>> @Ekta Jesswani <[email-masked]> @customer care
>>>>> <[email-masked]> Please place new orders to the mentioned
>>>>> customers ASAP.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards
>>>>>
>>>>>
>>>>>
>>>>> Mostafa Saad
>>>>>
>>>>> LM Supervisor at Mumzworld
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>>>> wrote:
>>>>>
>>>>> Hi Team,
>>>>>
>>>>>
>>>>>
>>>>> Please note we already applied replacement for  600858031  this
>>>>> order, please process a replacement for rest eight orders.
>>>>>
>>>>>
>>>>>
>>>>> Warm Regards,
>>>>>
>>>>> Sujan Raj,
>>>>>
>>>>> Mobile : +971506855826
>>>>>
>>>>> Email : [email-masked]
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>>>> [email-masked]> wrote:
>>>>>
>>>>> Dears,
>>>>>
>>>>>
>>>>>
>>>>> Good day!
>>>>>
>>>>>
>>>>>
>>>>> We need your kind assistance if you can send replacement for the
>>>>> below  9 Orders.
>>>>>
>>>>>
>>>>>
>>>>> We are facing an issue with this driver, who refused to report Back to
>>>>> Work and have tagged all orders as Delivered.
>>>>>
>>>>>
>>>>>
>>>>> We apologize for this inconvenience , trust that we are already doing
>>>>> an investigation internally for this.
>>>>>
>>>>>
>>>>>
>>>>> In the meantime, please let us know as Sujan already has spoken to
>>>>> these 9 customers and they are expecting the package anytime soon.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Date*
>>>>>
>>>>> *Order #*
>>>>>
>>>>> *Order ID*
>>>>>
>>>>> *Driver*
>>>>>
>>>>> *Status*
>>>>>
>>>>> *Update*
>>>>>
>>>>> 5/17/2020
>>>>>
>>>>> 600853022_2
>>>>>
>>>>> 18137273
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/17/2020
>>>>>
>>>>> 600839184
>>>>>
>>>>> 18137324
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/17/2020
>>>>>
>>>>> 600853041_1
>>>>>
>>>>> 18137378
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/18/2020
>>>>>
>>>>> 600841993
>>>>>
>>>>> 18184483
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/18/2020
>>>>>
>>>>> 600849011_2
>>>>>
>>>>> 18184496
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/18/2020
>>>>>
>>>>> 600855143
>>>>>
>>>>> 18184613
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/19/2020
>>>>>
>>>>> 600848439
>>>>>
>>>>> 18231853
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Received
>>>>>
>>>>> 5/19/2020
>>>>>
>>>>> 600858031
>>>>>
>>>>> 18231897
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/19/2020
>>>>>
>>>>> 600860737_1
>>>>>
>>>>> 18231901
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>> 5/19/2020
>>>>>
>>>>> 600852648
>>>>>
>>>>> 18231928
>>>>>
>>>>> Muhammad Adeel Muhammad Fiaz
>>>>>
>>>>> Done
>>>>>
>>>>> Customer did not receive Shipments
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> *Carmella Singh *
>>>>> Account Representative
>>>>> *One Click* Delivery Services
>>>>> Mobile: +971 524758143
>>>>> Tel: +971 (0) 4 368 7011
>>>>>
>>>>> www.1click2deliver.com
>>>>>
>>>>>
>>>>>
>>>>>