Subject: Re: Missing items 600884125
From: Hyacinth Joyce <[email-masked]>
To: Sneha Suhasini <[email-masked]>, Mohit Caleb <[email-masked]>
Cc: Jeffin Joy <[email-masked]>, [email-masked], angelia <[email-masked]>, "Outbound.fc" <[email-masked]>, Syed Yakoob <[email-masked]>, Mostafa Said <[email-masked]>, Radwa Ali <[email-masked]>, Anas nazzal <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>, Chirin Khawatmi <[email-masked]>
Date: Thu, 18 Jun 2020 20:50:07 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

@Sneha Suhasini <[email-masked]> Thank you for the update.

@Mohit Caleb <[email-masked]> Kindly check on this urgently and
provide us an update.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, 17 Jun 2020 at 13:02, Sneha Suhasini <[email-masked]> wrote:

> Hi Jeffin,
>
> This is a bundle created in the system by us. Warehouse needs to pick and
> pack below items together as per the bundle description.
>
> @Mohit Caleb <[email-masked]>: I am getting a lot of complaints
> regarding the bundles wherein the items are not packed together as per the
> bundle description together. If it’s a twin stroller, either the stroller
> or connector is missing when the items reach our customers. Please can we
> look into this and fix it urgently. We don’t want any disappointed
> customers. The twin strollers cannot be used without a connector as it is
> the dedicated connector for all our Bumble and Bird strollers. Please call
> me if you have any queries.
>
>
>
> *Thanks,*
>
>
>
>
>
>
>
>
>
> *From:* Jeffin Joy <[email-masked]>
> *Sent:* Wednesday, June 17, 2020 12:51 PM
> *To:* Hyacinth Joyce <[email-masked]>; Sneha Suhasini <
> [email-masked]>
> *Cc:* [email-masked]; angelia <[email-masked]>; Outbound.fc <
> [email-masked]>; Syed Yakoob <[email-masked]>; Mohit Caleb
> <[email-masked]>; Mostafa Said <[email-masked]>; Radwa
> Ali <[email-masked]>; Anas nazzal <[email-masked]>; Vipin Raj <
> [email-masked]>; customer care <[email-masked]>; Yaseen Shaqra
> <[email-masked]>
> *Subject:* Re: Missing items 600884125
>
>
>
> +Sneha Suhasini <[email-masked]>
>
>
>
> Hi Sneha,
>
>
>
> Please assist here
>
>
>
> __
>
> Regards,
>
>
>
> *Jeffin Joy*
> Logistics Executive
>
> *P* +971 4 245 1324   *E* [email-masked]
> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE
>
> <https://www.instagram.com/mumzworldcom/> [image: Image removed by
> sender. facebook] <https://www.facebook.com/mumzworld> [image: Image
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> Image removed by sender. snapchat]
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> sender. twitter] <https://twitter.com/mumzworld>
>
> <https://www.mumzworld.com/en/>
>
> <https://www.mumzworld.com/en/media-and-press>
>
>
>
>
>
> On Wed, Jun 17, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
> Hi Team,
>
>
>
> The customer called to follow up and informed that he did not receive the
> stroller connectors. Please see the below images for your reference.
>
>
>
>
> 600884125
>
> BNDL-MZ-TWIN-BB1-AWL-BB1-AWL-BB1-AWL-BB5
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=1106196>
>
> Bumble & Bird - Robin Separable Twin Travel Stroller - Black
>
> 1
>
>
>
>
>
>
>
>
>
> Kindly check and advise ASAP. The customer needs the item urgently for him
> to use the item.
>
>
>
> Thank you.
>
>
>
> Best Regards,
>
> *Joyce Alvarado*
>
> Customer Care Representative
>
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
> On Mon, 15 Jun 2020 at 13:10, Yaseen Shaqra <[email-masked]>
> wrote:
>
> Hi Mostafa,
>
>
>
> Please update us on the case, the customer called to follow up
>
>
>
> On Thu, Jun 11, 2020 at 11:34 AM Radwa Ali <[email-masked]> wrote:
>
> Hi Mostafa.
>
> Please find the attached photo shared by the cst.
>
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
>
>
>
>
> On Mon, Jun 8, 2020 at 1:20 AM Mostafa Said <[email-masked]>
> wrote:
>
> Hello Anas,
>
>
>
> Please could you as the customer the send picture of what she received?
>
> and please ask if she received the item missing pcs or she didn't receive
> it at all?
>
>
>
> On Sun, Jun 7, 2020 at 6:06 PM Anas nazzal <[email-masked]> wrote:
>
> Dear Team,
>
>
>
> The subject order has been delivered to the customer without  -One set of
> Bumble & Bird Twin Travel Stroller Connectors as the customer confirmed,
> Kindly assist .
>
>
>
> Best Regards,
>
> Anas Nazzal
>
>
>
>
>
>
>
>
>
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>
>
>
>
> --
>
>
>
>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
> *Error! Filename not specified.*
>
>