Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Zubair Wahid <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Thu, 18 Jun 2020 17:08:54 +0300
List-Id: <ccteam.mumzworld.com>

Hi hussain
The item is out for delivery, please remove it from Barq.

Thanks
Zubair

On Thu, Jun 18, 2020, 4:34 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> Dear Zubair,
>
> Please dispatch it with Barq
>
> Below AWB: 9723484854
>
>
>
> On Thu, Jun 18, 2020 at 1:19 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> Create a new AWB for this item, driver is not available this morning. We
>> can dispatch it through shipa. Imile will not accept the shipment size.
>>
>> Thanks
>> Zubair
>>
>>
>> On Wed, Jun 17, 2020 at 5:03 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> below details
>>>
>>> SHIP TOAlhanouf.b.alsaud Alhanouf.b.alsaud
>>> حي الياسمين
>>> Riyadh
>>> Saudi Arabia Map
>>> SHIP AREA
>>> SHIP PHONE966544488845
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 6:01 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Please provide the details for the customer, i will try to get it
>>>> delivered tomorrow morning
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 3:39 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> Dear Zubair,
>>>>>
>>>>> This is an urgent order, can your driver deliver it today or tomorrow?
>>>>> It is in Riyadh only
>>>>>
>>>>> Make sure to get a signature of delivery
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 17, 2020 at 4:37 PM Zubair Wahid <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> This is available with this. We can dispatch it
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> do we dispatch it
>>>>>> on the same AWB or will you provide a new one?
>>>>>> Thanks
>>>>>> Zubair
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please update urgently. 1 item is missing, @Zubair Wahid
>>>>>>> <[email-masked]>  please update urgently.
>>>>>>>
>>>>>>>
>>>>>>> MD-516212003
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
>>>>>>> - Priam Frame All Terrain Matt Black
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> Please update urgently, customer is following up-
>>>>>>>>
>>>>>>>> item  MD-516212003 is missing.
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>>
>>>>>>>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <
>>>>>>>> [email-masked]> wrote:
>>>>>>>>
>>>>>>>>> Hi Mahmoud,
>>>>>>>>>
>>>>>>>>> Thank you for the clarification.
>>>>>>>>>
>>>>>>>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor
>>>>>>>>> (R3PL) <[email-masked]> @Azharuddin Kalamuddin
>>>>>>>>> (R3PL) <[email-masked]>  - please check the
>>>>>>>>> warehouse, only 1 has been given to the courier.
>>>>>>>>>
>>>>>>>>> Warm Regards,
>>>>>>>>>
>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]>
>>>>>>>>> wrote:
>>>>>>>>>
>>>>>>>>>> Hi ,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> We only picked up one item and delivered it to the client as well
>>>>>>>>>> , so if any other items should deliver to the clinet  kindly check with the
>>>>>>>>>> warehouse because we only received one item and you will find the shipment
>>>>>>>>>> details who entered on our system from your side show  1 item also .
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards ,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>>>>>>>> *To:* Mahmoud Omar
>>>>>>>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>>>>> Zubair Wahid; customer care; Samiya Sheikh
>>>>>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Mahmoud,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Just to clarify, does it mean the missing item was delivered
>>>>>>>>>> today?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> As per the customer, she only received 1 item before instead of 2
>>>>>>>>>> like what she ordered.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please confirm. Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>> Shipment has been delivered .
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Best ,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>>>>>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>>>>>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL);
>>>>>>>>>> Mahmoud Omar
>>>>>>>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>>>>>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> May we have an update this case, please?
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer keeps on follow up.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please advise. Thank you
>>>>>>>>>>
>>>>>>>>>> Warm Regards,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please confirm how many packages were handed to the courier.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>> Hi Team,
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Kindly confirm how many packages this order has been shipped in.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> The customer ordered 2 items SKU:   MD-516212003 but received
>>>>>>>>>> only 1.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>>