Subject: RE: [EXTERNAL EMAIL]
From: Akshay Mukund <[email-masked]>
To: Marla Joy Laurico <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Ayan Service 1 <[email-masked]>
Cc: Support.SA <[email-masked]>, Misha Rolland <[email-masked]>, Leena <[email-masked]>, Ismael De Gala <[email-masked]>
Date: Thu, 18 Jun 2020 13:37:05 +0000
List-Id: <ccteam.mumzworld.com>

Hi Marla,

For all KSA service related queries, our service centre @Ayan Service 1<mailto:[email-masked]> will be the point of the contact (like we did for the previous V10 issue)

For UAE, your customer service contacts our support team directly and Jumbo Service centre takes it forward from there.
@Ekta Jesswani<mailto:[email-masked]>/@customer care<mailto:[email-masked]> please share the customer details and KSA team will be in touch

Hope this helps,
Thanks,

[Jumbo]
Akshay Mukund | Executive - Key Accounts - Lifestyle Brands - UAE
Jumbo Electronics Co. Ltd (LLC) PO Box 3426 Dubai UAE
T +971 4 315 6212 | F +971 4 315 6130 | M +971 55 281 5275 | email [email-masked]<mailto:[email-masked]>
www.twitter.com/JumboWorld<http://www.twitter.com/JumboWorld> | <http://www.jumbo.ae> www.facebook.com/JumboWorld<http://www.facebook.com/JumboWorld>
Corporate website: www.jumbogroup.com<http://www.jumbogroup.com> | Buy online at: www.jumbo.ae<http://www.jumbo.ae>

From: Marla Joy Laurico <[email-masked]>
Sent: Thursday, June 18, 2020 4:28 PM
To: Akshay Mukund <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>; Support.SA <[email-masked]>; Misha Rolland <[email-masked]>; Leena <[email-masked]>; customer care <[email-masked]>
Subject: RE: [EXTERNAL EMAIL]

Dear Akshay,

As per our telephone conversation, forwarding to you the mail that has been forwarded to us.
The customer bought the Dyson product V10 with faulty battery.

Kindly advise how to move forward on this. Should we exchange it with the new product and send us the credit note.

Moving forward let’s have a clear guideline or step by step procedure for everyone (Mumzworld and Dyson Team) to be able to handle this scenario
in timely manner .

Regards,
Marla

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: Thursday, June 18, 2020 4:01 PM
To: customer care <[email-masked]<mailto:[email-masked]>>
Cc: Ekta Jesswani <[email-masked]<mailto:[email-masked]>>; Support.SA <[email-masked]<mailto:[email-masked]>>; Misha Rolland <[email-masked]<mailto:[email-masked]>>; Leena . <[email-masked]<mailto:[email-masked]>>
Subject: Re: [EXTERNAL EMAIL]
Importance: High

Dear Team,

Please do let me know whom to call to sort this issue which i have been following up since 3 days ago.

regards,
Marla

On Jun 18, 2020, at 3:58 PM, Misha Rolland <[email-masked]<mailto:[email-masked]>> wrote:

Hi Marla,

Could I ask for your support on re-escalating this one?

Let me know if there’s another channel I should be routing these issues through – as the customer is extremely unhappy now and has had no response from the Mumzworld team yet. (latest email attached)

Appreciate your help – as always.

Kind Regards,

Misha Rolland
Sr. Ecommerce Executive  - Middle East & Africa
Level 32, Reef Tower, Cluster O, JLT
PO Box 5003350, Dubai, UAE
M: +971 56 547 5380
E: [email-masked]<mailto:[email-masked]>

From: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>
Sent: 15 June 2020 12:11
To: Misha Rolland <[email-masked]<mailto:[email-masked]>>; Ekta Jesswani <[email-masked]<mailto:[email-masked]>>
Cc: Support.SA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL EMAIL]

Dear Ekta,

Please do the needful.

Regards,
Marla

From: Misha Rolland <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 5:16 PM
To: Marla Joy Laurico <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>
Cc: Support.SA <[email-masked]<mailto:[email-masked]>>
Subject: RE: [EXTERNAL EMAIL]

Hi Marla, Ekta,

Hope you’re well.

Bringing below case to your attention – can you please assist our Owner Experience Manager (Mariam CC)?

Kind Regards,

Misha Rolland
Sr. Ecommerce Executive  - Middle East & Africa
Level 32, Reef Tower, Cluster O, JLT
PO Box 5003350, Dubai, UAE
M: +971 56 547 5380
E: [email-masked]<mailto:[email-masked]>

From: Support.SA <[email-masked]<mailto:[email-masked]>>
Sent: 14 June 2020 17:14
To: Misha Rolland <[email-masked]<mailto:[email-masked]>>
Subject: FW: [EXTERNAL EMAIL]

Hi Misha,

Could you get me in touch with the CS manager of Mumzworld? The below customer received a V10 with a faulty battery and she’s not able to get a clear direction from MZ.

Regards,
Mariam Khafagy
Owner Experience Manager - MEA
Level 32 Reef Tower, Cluster O, JLT Dubai, PO Box 5003350, Dubai, UAE
M: +971 56 525 9272
E: [email-masked]<mailto:[email-masked]>

From: أمل المالكي <[email-masked]<mailto:[email-masked]>>
Sent: 13 June 2020 16:41
To: Support.SA <[email-masked]<mailto:[email-masked]>>
Subject: [EXTERNAL EMAIL]

السلام عليكم ورحمة الله وبركاته
وصلني منتج مكنسة دايسون v10 من موقع عالم الأمهات بتاريخ ٥ مايو لكن البطاريه معطله
راسلت الموقع واتواصل معاهم لكن مافي تجاوب منهم مالعمل؟.
اتمنى الرد والتجاوب معي

تم الإرسال من هاتف Huawei الخاص بي
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