Subject: Re: Order #600803913 // AEW-24484310 // Safety 1st, U-Pressure Fit Auto - Close Door Gates White // Defective
From: "Alina D'Souza" <[email-masked]>
To: Hyacinth Joyce <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Mohamed Magdy <[email-masked]>
Cc: "Returns.fc" <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, Kenneth Nwaso <[email-masked]>, Michaela Manibo <[email-masked]>
Date: Thu, 18 Jun 2020 17:33:33 +0400
List-Id: <ccteam.mumzworld.com>

Hi Denmark / Umang,

Customer claims we collected the below please confirm asap

Replacement has to be placed.CRA_AR_RE11989 and CRA_AR_RE12747

Order# 600803913 for Safety 1st, U-Pressure Fit Auto - Close Door Gates
White

Order# 600834359 for 1 QTY Safety 1st, 14 cm extension for Door Gates White

Regards,

Alina

On Tue, Jun 16, 2020 at 6:43 PM Alina D'Souza <[email-masked]> wrote:

> Hi Denmark ,
>
> Update CRA pls
>
> Regards,
> Alina
>
> On Sat, Jun 13, 2020 at 10:48 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> The customer called again to follow up and is very upset for the delay.
>>
>> She needs a replacement urgently.
>>
>> Kindly update and advise ASAP.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sat, 6 Jun 2020 at 11:01, Michaela Manibo <
>> [email-masked]> wrote:
>>
>>> Team,
>>>
>>> Good morning.
>>>
>>> We need an urgent action and solution for this item.  Customer is very
>>> furious about the delay.
>>>
>>> Please advise ASAP
>>>
>>> Thanks!
>>>
>>>
>>>
>>> On Sat, May 30, 2020 at 3:16 PM Denmark A <[email-masked]> wrote:
>>>
>>>> Dear Vendor,
>>>>
>>>>
>>>> Please see the below customer complaint and allow us to send the item
>>>> back to you for your further evaluation.
>>>>
>>>> Customer comments :
>>>>
>>>> One of the auto close door gate that I bought is not closing
>>>> automatically. We tried to fix them when we received the extensions couple
>>>> of days before and it didn’t work. So one of the item needs to be replaced
>>>> ASAP cause I have a baby at home.
>>>>
>>>> We appreciate your support in this matter, Thank you.
>>>>
>>>>
>>>>
>>>> Stay HOME Stay SAFE…
>>>>
>>>> Regards,
>>>>
>>>> Den mark
>>>>
>>>