Subject: Re: DHL-Express::3409698633 - SO# 600817141
From: Radwa Ali <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Asad <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, Ronald Gaviola <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Thu, 18 Jun 2020 17:21:54 +0400
List-Id: <ccteam.mumzworld.com>

Looping Asad.

*Radwa Ali*
Customer Care Representative
p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
www.mumzworld.com
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
500245, Dubai, UAE

On Thu, Jun 18, 2020 at 5:19 PM Radwa Ali <[email-masked]> wrote:

> Hi All,
> I have contacted the recipient and she was not aware her friend has
> escalated this request and she is now not answering to confirm if she okai
> with the collection.
> The sender (Jinan) was very frustrated when we advised we can collect and
> refund as it was unacceptable and disrespectful to ask for the gift back
> when it was delivered.
> This has been our customer since Jan 2015 and her total revenue
> is 23,113.94 AED.
> Can we grant an exception as we will definitely lose this customer?
>
> *Radwa Ali*
> Customer Care Representative
> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
> www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>
> On Thu, Jun 18, 2020 at 3:23 PM Eugene Mugisa <[email-masked]>
> wrote:
>
>> Thanks @Moataz Salah El Din <[email-masked]>!
>>
>>
>>
>> Please confirm once picked to proceed with refund to CC
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Moataz Salah El Din <[email-masked]>
>> *Sent:* Thursday, June 18, 2020 2:36 PM
>> *To:* Eugene Mugisa <[email-masked]>
>> *Cc:* Radwa Ali <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; lastmile <[email-masked]>; customer care <
>> [email-masked]>; Mohamed Magdy <[email-masked]>
>> *Subject:* Re: DHL-Express::3409698633 - SO# 600817141
>>
>>
>>
>> Hi Eugene,
>>
>> Collcetion arranged by DHL under AWB# *9730503753*
>>
>>
>>
>> On Thu, 18 Jun 2020 at 14:31, Eugene Mugisa <[email-masked]> wrote:
>>
>> @Moataz Salah El Din <[email-masked]>
>>
>>
>>
>> As discussed, the customer is waiting for the refund. Please arrange
>> collection from the customer to return this back to us.
>>
>>
>>
>> Weight is 4.7Kg.
>>
>>
>>
>> Please share AWB once done.
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Eugene Mugisa <[email-masked]>
>> *Sent:* Thursday, June 18, 2020 2:22 PM
>> *To:* 'Radwa Ali' <[email-masked]>; Ronald Gaviola <
>> [email-masked]>; lastmile <[email-masked]>
>> *Cc:* customer care <[email-masked]>; Mohamed Magdy <
>> [email-masked]>
>> *Subject:* RE: DHL-Express::3409698633 - SO# 600817141
>>
>>
>>
>> + @Ronald Gaviola <[email-masked]>
>>
>>
>>
>> Please confirm if this order was cancelled before shipping. 600817141
>>
>>
>>
>> Best,
>>
>> Eugene.
>>
>>
>>
>> *From:* Radwa Ali <[email-masked]>
>> *Sent:* Monday, May 25, 2020 12:07 PM
>> *To:* Ronald Gaviola <[email-masked]>; lastmile <
>> [email-masked]>
>> *Cc:* customer care <[email-masked]>
>> *Subject:* DHL-Express::3409698633 - SO# 600817141
>>
>>
>>
>> Hi Ronald and Lastmile,
>>
>> Please cancel the shipping of this order as the customer requested to
>> cancel multiple times.
>>
>> The Customer wants a refund ASAP.
>>
>>
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>>
>> --
>> You received this message because you are subscribed to the Google Groups
>> "lastmile" group.
>> To unsubscribe from this group and stop receiving emails from it, send an
>> email to [email-masked].
>> To view this discussion on the web visit
>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ--mTqOWGAh0%2B_oet7rn3cRSgH6eR_eQ%3D%3D2E61AMDjG86A%40mail.gmail.com
>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAJ_iQ--mTqOWGAh0%2B_oet7rn3cRSgH6eR_eQ%3D%3D2E61AMDjG86A%40mail.gmail.com?utm_medium=email&utm_source=footer>
>> .
>>
>>
>>
>>
>> --
>>
>> *Best regards,*
>>
>> *Moataz Salah El-Din*
>> Customer Care Representative
>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>