Subject: Re: KSA Returned order 28-05-2020
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>
Cc: Moataz Salah El Din <[email-masked]>, "Asad ." <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, customer care <[email-masked]>, Zubair Wahid <[email-masked]>
Date: Thu, 18 Jun 2020 16:59:25 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain,

The customer keeps on asking for a refund. It has been collected a long
time ago but still, there is no CRA.

Here is the order number 200267155
SKU: SV-ET000-001DELUXE  ( 1 PC)

Please update the customer is extremely upset and threatened to file a
complaint.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 15, 2020 at 1:04 PM Amani Bani Odeh <[email-masked]> wrote:

> Dears,
>
> The order has been confirmed returned from Moataz list returned order,
> Please raise CRA.
>  New order as a replacement was placed, order #200302764  as the
> customer can't wait for any longer.
>
> Thanks,
> Amani
>
> On Wed, Jun 10, 2020 at 11:40 AM Amani Bani Odeh <[email-masked]>
> wrote:
>
>> Hi Zubair,
>>
>> Please assist in order 200234298. the customer is following up closely.
>> The CRA is not yet updated .
>>
>> Thanks,
>> Amani
>>
>> On Mon, Jun 8, 2020 at 8:07 PM Farrah A. <[email-masked]> wrote:
>>
>>> Hello team,
>>>
>>> Any update?  can you please prioritize this order #100128792 the cst is
>>> waiting for the refund.
>>> It's a returned item SKU:  PLEX-PTY1111005
>>> imile awb# 605062056393
>>>
>>>
>>> Many thanks
>>>
>>> On Thu, May 28, 2020 at 1:35 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Hi Hussain
>>>> I will get back to you with an update shortly
>>>>
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Thu, May 28, 2020 at 1:11 PM Hussain Firoz Miyagamwala <
>>>> [email-masked]> wrote:
>>>>
>>>>> ++ Zubair.
>>>>>
>>>>> This is the most recent list from Moataz.
>>>>> Can we please prioritize it asap.
>>>>>
>>>>>
>>>>>
>>>>> On Thu, May 28, 2020 at 2:01 PM Moataz Salah El Din <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Dear Hussain,
>>>>>> Attached the list of 327 successfully returned shipments as per the
>>>>>> couriers' confirmation, Please cross check with Tamer warehouse and create
>>>>>> CRA's to proceed the refunds.
>>>>>>
>>>>>> --
>>>>>> *Best regards,*
>>>>>> *Moataz Salah El-Din*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455 │ e: [email-masked] │ w:
>>>>>> www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>