Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
From: Taqwa Ali <[email-masked]>
To: Ronald Gaviola <[email-masked]>
Cc: Amir Julkarnain <[email-masked]>, "ae.mumzworld" <[email-masked]>, Moataz Salah El Din <[email-masked]>, Pavankumar A <[email-masked]>, Eugene Mugisa <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>, customer care <[email-masked]>
Date: Thu, 18 Jun 2020 15:56:18 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please assist  as the CM ( ( 200274868 ) 1384880232  called to follow up,
no swap done.

Regards
Taqwa

On Wed, Jun 10, 2020 at 3:31 PM Ronald Gaviola <[email-masked]> wrote:

> +ae.mumzworld <[email-masked]> Khalid
>
> Please we need to retrieve one package each awb 1384880232 and 1384880276.
>
> You need to swap the two shipments to solve this problem.
>
>
>
>
> Regards,
> Ronald
>
>
> On Wed, Jun 10, 2020 at 3:26 PM Amir Julkarnain <[email-masked]>
> wrote:
>
>> Hello Ronald,
>>
>> Thank you for your response. Please confirm that the retrieval is already
>> arranged from your end.
>>
>> Best regards
>>
>> On Wed, 10 Jun 2020 at 12:52, Ronald Gaviola <[email-masked]>
>> wrote:
>>
>>> Thanks Amir.
>>>
>>> So where is the wrong package sent to this customer 200274868? Is it
>>> still with them? IF so, we can arrange retrieval with DHL and deliver both
>>> packages to the correct consignee
>>>
>>>
>>>
>>>
>>> Regards,
>>> Ronald
>>>
>>>
>>> On Wed, Jun 10, 2020 at 12:37 PM Amir Julkarnain <[email-masked]>
>>> wrote:
>>>
>>>> Hello Ronald and Moataz,
>>>>
>>>> I checked on the other order - 200274868, There was a return request
>>>> for a wrong item delivered under the  Incident #1093222. This is
>>>> indeed a swap issue, please check and do the needful.
>>>>
>>>> Best regards
>>>>
>>>> On Wed, 10 Jun 2020 at 10:18, Ronald Gaviola <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Amir,
>>>>>
>>>>> We also need to call this customer 200274868 to check if they received
>>>>> a different item, assuming there was a swap issue between the two orders.
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>> Ronald
>>>>>
>>>>>
>>>>> On Wed, Jun 10, 2020 at 9:55 AM Amir Julkarnain <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> @Ronald Gaviola <[email-masked]> ,
>>>>>>
>>>>>> Exactly, And she is asking for the correct order. Kindly check with
>>>>>> DHL as this might be an error with the driver.
>>>>>>
>>>>>> @Moataz Salah El Din <[email-masked]> , Kindly arrange
>>>>>> collection for the wrong item delivered.
>>>>>>
>>>>>> Best Regards
>>>>>>
>>>>>> On Mon, 8 Jun 2020 at 17:45, Ronald Gaviola <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Amir,
>>>>>>>
>>>>>>> As per my understanding, the customer received another order and not
>>>>>>> the box 2 of 2. The customer on 700231868 has received a package from
>>>>>>> 200274868 .
>>>>>>>
>>>>>>> @Moataz Salah El Din <[email-masked]> - Could you please call
>>>>>>> this customer  700231868 and collect the package 200274868
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards,
>>>>>>> Ronald
>>>>>>>
>>>>>>>
>>>>>>> On Sat, Jun 6, 2020 at 9:17 AM Amir Julkarnain <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hello Ronald,
>>>>>>>>
>>>>>>>> The subject order is correct. but the box 2 of 2 for the same order
>>>>>>>> they received a totally different order.
>>>>>>>>
>>>>>>>> Best regards
>>>>>>>>
>>>>>>>> On Thu, 4 Jun 2020 at 15:49, Ronald Gaviola <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> +Pavankumar A <[email-masked]>
>>>>>>>>>
>>>>>>>>> Please review the QC history. The two awbs might have been swapped
>>>>>>>>> between these two orders.
>>>>>>>>>
>>>>>>>>> @Amir Julkarnain <[email-masked]> - Please advise which of
>>>>>>>>> the two packages is correct? Are you complaining about 200274868 or
>>>>>>>>> 700231868
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Regards,
>>>>>>>>> Ronald
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Thu, Jun 4, 2020 at 3:38 PM Amir Julkarnain <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> Hello Team,
>>>>>>>>>>
>>>>>>>>>> The above order was packed into 2 boxes. However, 1 box belongs
>>>>>>>>>> to a different customer. Please see below:
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Please check and do the needful.
>>>>>>>>>>
>>>>>>>>>> Best Regards
>>>>>>>>>>
>>>>>>>>>> --
>>>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>>>> Customer Care Representative
>>>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>
>>>>>>>>
>>>>>>>> --
>>>>>>>> *Amir Hussain Julkarnain*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>>>>>
>>>>>> --
>>>>>> *Amir Hussain Julkarnain*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>
>>>>
>>>> --
>>>> *Amir Hussain Julkarnain*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>
>>
>> --
>> *Amir Hussain Julkarnain*
>> Customer Care Representative
>> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>> <[email-masked]> │ w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>