Subject: Re: Urgent Collection - Order No. 600869284 / CRA_AR_RE12468
From: "Alina D'Souza" <[email-masked]>
To: Hyacinth Joyce <[email-masked]>
Cc: Mostafa saad <[email-masked]>, Road Rider <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, [email-masked], Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Thu, 18 Jun 2020 15:55:34 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa,

Updated the sheet again please arrange collection asap

We are creating replacement customer on social media.

Regards,
Alina

On Thu, Jun 18, 2020 at 3:51 PM Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Do we have an update?
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 18 Jun 2020 at 11:42, Mostafa saad <[email-masked]>
> wrote:
>
>> @Road Rider <[email-masked]>  What is the update for this
>> collection?
>>
>>
>>
>>
>> Regards
>>
>> Mostafa Saad
>> Last Mile  Mumzworld
>>
>>
>> On Thu, Jun 18, 2020 at 11:38 AM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Mostafa and Eugene,
>>>
>>> The customer called again to follow up and is furious about the delay.
>>>
>>> The customer informed that they were not contacted about the collection.
>>>
>>> Please prioritize and arrange collection Today. The customer already
>>> raised a complaint on social media.
>>>
>>> Collection address and contact number are as below:
>>>
>>>
>>> 0564660693 / 0567947784
>>>
>>> Kindly do the needful.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Tue, 16 Jun 2020 at 09:40, Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @[email-masked] <[email-masked]>  Please collect this
>>>> order today from the customer ASAP.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Tue, Jun 16, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> Do we have an update?
>>>>>
>>>>> The customer raised a complaint on social media. Kindly prioritize.
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Mon, 15 Jun 2020 at 17:01, Yaseen Shaqra <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi Naib,
>>>>>>
>>>>>> Please update us urgently, the customer is following up daily
>>>>>>
>>>>>> On Sun, Jun 14, 2020 at 5:26 PM Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Naib Khan <[email-masked]>  What is the update Here ??
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Sun, Jun 14, 2020 at 5:20 PM Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi team,
>>>>>>>>
>>>>>>>> The customer called again and she is very upset about the delay.
>>>>>>>>
>>>>>>>> Kindly advise if collection has been arranged and to which courier?
>>>>>>>>
>>>>>>>> Thank you.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>> On Thu, 11 Jun 2020 at 18:00, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer called again to follow up.
>>>>>>>>>
>>>>>>>>> Please contact her on mobile no.  0567947784
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Thank you.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Wed, 10 Jun 2020 at 08:50, Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Naib Khan <[email-masked]>  Please proceed with another
>>>>>>>>>> driver.
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Tue, Jun 9, 2020 at 7:16 PM Naib Khan <[email-masked]>
>>>>>>>>>> wrote:
>>>>>>>>>>
>>>>>>>>>>> +Clearway Express <[email-masked]>,
>>>>>>>>>>>
>>>>>>>>>>> Please collect ASAP assing from Jun 07 2020.
>>>>>>>>>>>
>>>>>>>>>>> Regards.
>>>>>>>>>>> Naib
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Tue, 9 Jun 2020 at 18:32, Hyacinth Joyce <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>> Hi team,
>>>>>>>>>>>>
>>>>>>>>>>>> The customer called to follow up about the collection, she
>>>>>>>>>>>> informed that they will travel soon.
>>>>>>>>>>>>
>>>>>>>>>>>> Kindly assist and please be advised that her contact number is
>>>>>>>>>>>> 0567947784
>>>>>>>>>>>>
>>>>>>>>>>>>
>>>>>>>>>>>> Best Regards,
>>>>>>>>>>>>
>>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>>
>>>>>>>>>>>> --
>>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com
>>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>>> .
>>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>
>>>>>> --
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Yaseen Shaqra*
>>>>>>
>>>>>> Customer Care Representative
>>>>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>
>>>>>>   │ w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>