Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged
From: ANDREW MAUNDU <[email-masked]>
To: Umang Mehrotra <[email-masked]>, Aneesha Kodial <[email-masked]>, Denmark A <[email-masked]>
Cc: Stanley Mathews <[email-masked]>, customer care <[email-masked]>, Returns.fc <[email-masked]>, Kenneth Nwaso <[email-masked]>, Mehmet Gurun <[email-masked]>, Maher Khalil <[email-masked]>
Date: Thu, 18 Jun 2020 10:27:11 +0000
List-Id: <ccteam.mumzworld.com>

Hi Umang,

The below units were handed over 18.06.2020 to   Zhia your inbound driver.
Kindly confirm once received to close this case.

Regards,
Andrew  Maundu
Logistics and
Supply Chain Executive

BiggLoyalty General Trading LLC.
Warehouse Block  #69
Ras Al Khor industrial area 2
69 23 St – Ras Al khor indst area 2 - Dubai
PO Box:9865 Dubai-UAE
Mobile          :  +971 508882631
Warehouse  :+971 4 2693780
Main Office  : +971   4 221 00 50
Web    : www.biggloyalty.ae<http://www.biggloyalty.ae/>

From: Umang Mehrotra <[email-masked]>
Sent: Wednesday, June 17, 2020 4:12 PM
To: ANDREW MAUNDU <[email-masked]>; Aneesha Kodial <[email-masked]>; Denmark A <[email-masked]>
Cc: Orders Biggloyalty <[email-masked]>; LLOYD SEQUEIRA <[email-masked]>; VERONICA MAMON <[email-masked]>; Stanley Mathews <[email-masked]>; customer care <[email-masked]>; Returns.fc <[email-masked]>; Kenneth Nwaso <[email-masked]>
Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Hi Andrew,

Is this handed over today?

Regards,
Umang Mehrotra

From: ANDREW MAUNDU [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Tuesday, June 16, 2020 2:03 PM
To: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>; Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Hi ,

This will be handed over tomorrow
As per driver today

Regards,
Andrew  Maundu
Logistics and
Supply Chain Executive
BiggLoyalty General Trading LLC.
Warehouse Block  #69
Ras Al Khor industrial area 2
69 23 St – Ras Al khor indst area 2 - Dubai
PO Box:9865 Dubai-UAE
Mobile          :  +971 508882631
Warehouse  :+971 4 2693780
Main Office  : +971   4 221 00 50
Web    : www.biggloyalty.ae<http://www.biggloyalty.ae/>

From: Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Sent: Tuesday, June 16, 2020 2:00 PM
To: Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; ANDREW MAUNDU <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>; customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Hi Aneesha,

Is this been sent?

Regards,
Umang Mehrotra

From: Aneesha Kodial [mailto:[email-masked]<mailto:[email-masked]>]
Sent: Sunday, June 14, 2020 11:52 AM
To: ANDREW MAUNDU <[email-masked]<mailto:[email-masked]>>; Denmark A <[email-masked]<mailto:[email-masked]>>
Cc: Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>; Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: RE: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Dear Andrew,

Could you please send the damaged items back to Mumzworld?

Thanks
Aneesha

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, June 14, 2020 11:44 AM
To: Aneesha Kodial <[email-masked]<mailto:[email-masked]>>
Cc: Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; LLOYD SEQUEIRA <[email-masked]<mailto:[email-masked]>>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>; Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Re: FW: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Hi Aneesha,

Please send back the item to us with thanks.

Regards,
Den mark

On Tue, May 19, 2020 at 3:11 PM Aneesha Kodial <[email-masked]<mailto:[email-masked]>> wrote:
Dear Denmark,

We have received the product as you see in the attachment. Clearly looks like the damage has happened before delivery as the French press which is also to the same customer is broken completely. We check all our products before handing it over to the pick up person.

Thanks
Aneesha

From: Aneesha Kodial <[email-masked]<mailto:[email-masked]>>
Sent: Sunday, May 10, 2020 12:07 PM
To: Denmark A <[email-masked]<mailto:[email-masked]>>; Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: RE: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Dear Denmark,

Yes, please. Send us the product so we could check the issue.

Thanks
Aneesha

From: Denmark A <[email-masked]<mailto:[email-masked]>>
Sent: Saturday, May 9, 2020 3:25 PM
To: Orders Biggloyalty <[email-masked]<mailto:[email-masked]>>; Aneesha Kodial <[email-masked]<mailto:[email-masked]>>; Damla Kavak <[email-masked]<mailto:[email-masked]>>; [email-masked]<mailto:[email-masked]>; VERONICA MAMON <[email-masked]<mailto:[email-masked]>>; Stanley Mathews <[email-masked]<mailto:[email-masked]>>
Cc: customer care <[email-masked]<mailto:[email-masked]>>; Returns.fc <[email-masked]<mailto:[email-masked]>>; Kenneth Nwaso <[email-masked]<mailto:[email-masked]>>; Umang Mehrotra <[email-masked]<mailto:[email-masked]>>
Subject: Order #600811170 // BGTL-MTR413 // Matrax - Wooden Billards Game // Defective / Damaged

Dear Vendor,

Please see the below customer complaint and allow us to send the item back to you for your further evaluation.

Return Reason:received_damaged_not_as_new
Comments :Both tables are broken
We appreciate your support in this matter, Thank you.

Stay HOME Stay SAFE…

Regards,

Den mark