Subject: Re: complain about Mumz world
From: Malak Nobeh <[email-masked]>
To: Consumer Rights <[email-masked]>
Cc: "[email-masked]" <[email-masked]>, "[email-masked]" <[email-masked]>
Date: Thu, 18 Jun 2020 12:23:24 +0400
List-Id: <ccteam.mumzworld.com>

Hello,

Yes we have contacted the customer , the missing item shipped already with
UPS under awb #1Z289F8W0456912372 .

https://www.ups.com/track?loc=en_US&requester=ST/trackdetails

We will monitor the shipment to deliver it asap as its shipped to  Bahrain.

Thank you.

On Thu, 18 Jun 2020 at 11:13, Consumer Rights <[email-masked]>
wrote:

> Dear Malak,
>
>
>
> Good morning,
>
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>
> Any update on the below matter,
>
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> Have you contacted the customer and provided an update with the purchased
> products?
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> Best Regards,
>
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> *حقوق المستهلك*
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>
>
> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae* <https://dda.gov.ae/>
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> <https://ae.linkedin.com/company/dubai-development-authority>
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> *From:* Consumer Rights
> *Sent:* Tuesday, June 16, 2020 12:21 PM
> *To:* Malak Nobeh <[email-masked]>
> *Cc:* [email-masked]; [email-masked]
> *Subject:* FW: complain about Mumz world
>
>
>
> Dear Malak,
>
> Hope all is well,
>
> Unfortunately we received a complaint (attached) in regards to the
> company. We would appreciate if the matter is resolved as we are here to
> protect our business partners. Kindly escalate the matter to the concerned
> department and contact the customer for any clarifications/documentations.
>
> Apologies for the inconvenience,
>
>
>
>
>
> *حقوق المستهلك*
>
>
>
> *Consumer Rights*
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> *D*
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> +971 4 4461516
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> *dda.gov.ae*
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> *From:* HATIM BAROMA [mailto:[email-masked] <[email-masked]>]
> *Sent:* Tuesday, June 16, 2020 11:37 AM
> *To:* Consumer Rights <[email-masked]>
> *Subject:* complain about Mumz world
>
>
>
> ⚠
>
> *CAUTION: This Is An External Email.*
>
> Dear all,
>
> I ordered from www.mumzworld.com
> <https://eur03.safelinks.protection.outlook.com/?url=http%3A%2F%2Fwww.mumzworld.com%2F&data=02%7C01%7CConsumer.Rights%40dda.gov.ae%7Caafc76a7d9044cac163f08d811ce4190%7Ceee3385e742f4e2eb130e496ed7d6a49%7C0%7C0%7C637278924842057246&sdata=qgZIHa47KVGyW%2BOQ0F2vm%2BXqBWZH6EGfxfcVXztisPg%3D&reserved=0> which
> located in Dubai design district on 15 of April some products as attached
> invoice it mentions fast delivery within 5 - 7 days as per the invoice,
> they shipped it on 11 may missing 2 boxes from the item I understand the
> shipping problems du to COVID 19, but the missed items?
> 2 boxes of WaterWipes Baby Wipes, 9x60 (540 Wipes)
>
> I called them several times and every time they said yes correct we
> checked with the shipping company and we will send the missed 2 boxes
> within 48 hours and will inform me but for sorry more than 3 weeks they
> promised and nothing shipped  and they never back to me my last call to
> them was last Thursday 11 of June they said the same even I told them I
> will complain but they don't care
>
> so please advise
>
> I attached the invoice with the order number
>
> --
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> Kindest regards,
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> --
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> Kindest regards,
>
>
>
> Hatim Baroma
>
> * +971564094059*
>
>
>

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