Subject: Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: Amani Bani Odeh <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, Ekta Jesswani <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, customer care <[email-masked]>, Michaela Manibo <[email-masked]>, "Asad ." <[email-masked]>
Date: Thu, 18 Jun 2020 11:57:40 +0400
List-Id: <ccteam.mumzworld.com>

Hi Hussain and Zubair,

Thank you for the update.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 18, 2020 at 8:54 AM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> CRAKTM6832
>
>
> On Wed, Jun 17, 2020 at 8:02 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Hussain
>> This item is located.
>>
>> On Wed, Jun 17, 2020 at 5:06 PM Hussain Firoz Miyagamwala <
>> [email-masked]> wrote:
>>
>>> Dear Zubair,
>>>
>>> This is the missing item case.
>>>
>>> Can you please assign one guy to look into this item ?
>>>
>>> The remaining item should be in warehouse
>>>
>>>
>>>
>>>
>>> On Wed, Jun 17, 2020 at 6:03 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> @Hussain Firoz Miyagamwala <[email-masked]> can you assist here
>>>> in creating the CRA
>>>>
>>>> On Wed, Jun 17, 2020 at 3:45 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Any update on this, please?
>>>>>
>>>>> The item is out of stock, please create the CRA to raise a refund.
>>>>>
>>>>> This is long overdue, please help us resolve the issue.
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Sun, Jun 14, 2020 at 2:34 PM Asad . <[email-masked]> wrote:
>>>>>
>>>>>> Team please update on this case.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kind Regards,
>>>>>>
>>>>>> *Asad Pirzada*
>>>>>> Chief Operations Officer
>>>>>>
>>>>>> *M * +971 504 09 5386
>>>>>> *E* [email-masked]
>>>>>>
>>>>>>
>>>>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245,
>>>>>> Dubai, UAE
>>>>>>
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>>>>>>
>>>>>>
>>>>>>
>>>>>> *From: *Amani Bani Odeh <[email-masked]>
>>>>>> *Date: *Sunday, 14 June 2020 at 11:56 AM
>>>>>> *To: *Zubair Wahid <[email-masked]>, "Raghu Nalloor (R3PL)" <
>>>>>> [email-masked]>, Ekta Jesswani <[email-masked]>,
>>>>>> Hussain Firoz Miyagamwala <[email-masked]>
>>>>>> *Cc: *Mary Anne Agapito <[email-masked]>, "Azharuddin
>>>>>> Kalamuddin (R3PL)" <[email-masked]>, customer
>>>>>> care <[email-masked]>, Asad <[email-masked]>, Michaela
>>>>>> Manibo <[email-masked]>
>>>>>> *Subject: *Re: Missing Item - 200266212_1 // SKU: AEWP-PACK-2-ROSE
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dears,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please update today if this can't be found to proceed with a new
>>>>>> order.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Amani
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 11:38 AM Amani Bani Odeh <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Dears,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please advise on that asap and confirm if you can find and ship the
>>>>>> missing item and ship it
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thanks,
>>>>>>
>>>>>> Amani
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, Jun 6, 2020 at 8:32 AM Michaela Manibo <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Team,
>>>>>>
>>>>>> Please assist on this missing item ASAP.  THis order has been for two
>>>>>> month now. Please advise as the customer is so mad about it now.  The item
>>>>>> is out of stock so we cannot place a new order.
>>>>>>
>>>>>> Customer refused  the store credit  as a refund for this.
>>>>>>
>>>>>> @Hussain Firoz Miyagamwala <[email-masked]>
>>>>>> please help on this case.
>>>>>>
>>>>>> Thanks
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sun, May 24, 2020 at 12:12 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> May we have an update on this case, please?
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Sat, May 16, 2020 at 6:37 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> The customer ordered the item below, it should be in a box with 12
>>>>>> packs but customer only got 1 pack.
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> 200266212_1
>>>>>>
>>>>>> AEWP-PACK-2-ROSE
>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=792339>
>>>>>>
>>>>>> Pure Elements - Rose Natural Water Wipes 12 x 64 (768 Wipes)
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> This is what the customer got instead
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please check and do the needful
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>