Subject: Re: Urgent Collection - Order No. 600869284 / CRA_AR_RE12468
From: Hyacinth Joyce <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: [email-masked], Naib Khan <[email-masked]>, lastmile <[email-masked]>, customer care <[email-masked]>, Yaseen Shaqra <[email-masked]>
Date: Thu, 18 Jun 2020 11:38:02 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa and Eugene,

The customer called again to follow up and is furious about the delay.

The customer informed that they were not contacted about the collection.

Please prioritize and arrange collection Today. The customer already raised
a complaint on social media.

Collection address and contact number are as below:

0564660693 / 0567947784

Kindly do the needful.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, 16 Jun 2020 at 09:40, Mostafa saad <[email-masked]> wrote:

> @[email-masked] <[email-masked]>  Please collect this order
> today from the customer ASAP.
>
>
>
> Regards
>
> Mostafa Saad
> LM Supervisor at Mumzworld
>
>
> On Tue, Jun 16, 2020 at 9:16 AM Hyacinth Joyce <[email-masked]>
> wrote:
>
>> Hi team,
>>
>> Do we have an update?
>>
>> The customer raised a complaint on social media. Kindly prioritize.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Mon, 15 Jun 2020 at 17:01, Yaseen Shaqra <[email-masked]>
>> wrote:
>>
>>> Hi Naib,
>>>
>>> Please update us urgently, the customer is following up daily
>>>
>>> On Sun, Jun 14, 2020 at 5:26 PM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> @Naib Khan <[email-masked]>  What is the update Here ??
>>>>
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Sun, Jun 14, 2020 at 5:20 PM Hyacinth Joyce <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi team,
>>>>>
>>>>> The customer called again and she is very upset about the delay.
>>>>>
>>>>> Kindly advise if collection has been arranged and to which courier?
>>>>>
>>>>> Thank you.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> *Joyce Alvarado*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>>>>  w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>> On Thu, 11 Jun 2020 at 18:00, Hyacinth Joyce <[email-masked]>
>>>>> wrote:
>>>>>
>>>>>> Hi team,
>>>>>>
>>>>>> The customer called again to follow up.
>>>>>>
>>>>>> Please contact her on mobile no.  0567947784
>>>>>>
>>>>>>
>>>>>> Thank you.
>>>>>>
>>>>>>
>>>>>> Best Regards,
>>>>>>
>>>>>> *Joyce Alvarado*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>> On Wed, 10 Jun 2020 at 08:50, Mostafa saad <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> @Naib Khan <[email-masked]>  Please proceed with another driver.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> Regards
>>>>>>>
>>>>>>> Mostafa Saad
>>>>>>> LM Supervisor at Mumzworld
>>>>>>>
>>>>>>>
>>>>>>> On Tue, Jun 9, 2020 at 7:16 PM Naib Khan <[email-masked]> wrote:
>>>>>>>
>>>>>>>> +Clearway Express <[email-masked]>,
>>>>>>>>
>>>>>>>> Please collect ASAP assing from Jun 07 2020.
>>>>>>>>
>>>>>>>> Regards.
>>>>>>>> Naib
>>>>>>>>
>>>>>>>>
>>>>>>>> On Tue, 9 Jun 2020 at 18:32, Hyacinth Joyce <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi team,
>>>>>>>>>
>>>>>>>>> The customer called to follow up about the collection, she
>>>>>>>>> informed that they will travel soon.
>>>>>>>>>
>>>>>>>>> Kindly assist and please be advised that her contact number is
>>>>>>>>> 0567947784
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> Best Regards,
>>>>>>>>>
>>>>>>>>> *Joyce Alvarado*
>>>>>>>>> Customer Care Representative
>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>
>>>>>>>>> --
>>>>>>>>> You received this message because you are subscribed to the Google
>>>>>>>>> Groups "lastmile" group.
>>>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>>>> send an email to [email-masked].
>>>>>>>>> To view this discussion on the web visit
>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com
>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sPihsk00AF01eiWg%2BBtSfiGrKa1ii1gwLJDsZR35q6hdQ%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>> .
>>>>>>>>>
>>>>>>>>
>>>
>>> --
>>>
>>> Best Regards,
>>>
>>> *Yaseen Shaqra*
>>>
>>> Customer Care Representative
>>> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │
>>> w: www.mumzworld.com
>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>>> 500245, Dubai, UAE
>>>
>>>
>>