Subject: Re: Missing items - 600817410// SKU:L-TCTL-5025404004442// STE-8066_Orange
From: Syed Yakoob <[email-masked]>
To: Mohammad Abdul Naser <[email-masked]>
Cc: Mohit Caleb <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mamdouh Younes <[email-masked]>, "Outbound.fc" <[email-masked]>, "inventory.fc" <[email-masked]>, "Inbound.fc" <[email-masked]>, Vipin Raj <[email-masked]>, customer care <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Karthik Sankar <[email-masked]>, Mohammed Ali Naji Almahdi <
Date: Thu, 18 Jun 2020 09:29:44 +0400
List-Id: <ccteam.mumzworld.com>

Hello Mohammad Naser,

Thanks for the help. @Mostafa saad <[email-masked]> reship
prepared and sent. Please confirm receipt of this and send this out for
delivery on priority.

Best Regards,

ᐧ

On Thu, 18 Jun 2020 at 09:15, Mohammad Abdul Naser <[email-masked]>
wrote:

> Dear Team
>
> The above mentioned missing items found and handed over to outbound
>
> On Wed, Jun 17, 2020 at 4:55 PM Mohit Caleb <[email-masked]> wrote:
>
>> +Mamdouh Younes <[email-masked]>
>>
>> Kindly assist here urgently
>> ᐧ
>>
>> On Wed, Jun 17, 2020 at 4:49 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Any update on this case, please?
>>>
>>> We need an urgent update.
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 4:35 PM Syed Yakoob <[email-masked]> wrote:
>>>
>>>> +inventory.fc <[email-masked]> +Inbound.fc
>>>> <[email-masked]> can you please check in this matter
>>>> For order 600817410_3 item # 757973 supposed to be a pack of 12 but
>>>> customer received only 1 piece of it. Available inventory also not complete.
>>>> For order  600817410_2 item # 910046 checked the missing part but from
>>>> the picked location I couldn't find. @Mamdouh Younes
>>>> <[email-masked]> can you please help with this.
>>>>
>>>> Best Regards,
>>>>
>>>> ᐧ
>>>>
>>>> On Wed, 3 Jun 2020 at 09:11, Mary Anne Agapito <[email-masked]>
>>>> wrote:
>>>>
>>>>> Hi Team,
>>>>>
>>>>> Please respond, the customer is very upset that this issue is taking
>>>>> so long.
>>>>>
>>>>> Need your support on this. Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Tue, Jun 2, 2020 at 6:13 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Any update on this?
>>>>>>
>>>>>> Please advise. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 2, 2020 at 9:23 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> May we have an update on this case, please?
>>>>>>>
>>>>>>> The customer is asking for a refund now and doesn't want to hang up
>>>>>>> unless resolved.
>>>>>>>
>>>>>>> Please respond. Thank you
>>>>>>>
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Thu, May 21, 2020 at 11:26 AM Mary Anne Agapito <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The customer ordered the following items but didn't receive it
>>>>>>>> completely.
>>>>>>>>
>>>>>>>> For the item below -  the customer only received 1 pack when it
>>>>>>>> should be a pack of 12
>>>>>>>>
>>>>>>>>
>>>>>>>> 600817410_3 TCTL-5025404004442
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=757973> Kandoo
>>>>>>>> - Aqua Flushable Wipes - 50 Wipes, Pack Of 12 1
>>>>>>>>
>>>>>>>> and for this one, the broom is missing
>>>>>>>>
>>>>>>>>
>>>>>>>> 600817410_2 STE-8066_Orange
>>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=910046> Kress
>>>>>>>> Kleen - Foldable Dust Pan & Broom Set
>>>>>>>>
>>>>>>>>
>>>>>>>> Kindly check and do the needful. Thank you
>>>>>>>> Warm Regards,
>>>>>>>>
>>>>>>>> *Mary Anne Agapito*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>>>
>>>>>>>
>>
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