Subject: Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White - MD-912642
From: Denmark A <[email-masked]>
To: Mylyn Vega <[email-masked]>
Cc: "Alina D'Souza" <[email-masked]>, Maria Katrina Bautista <[email-masked]>, customer care <[email-masked]>, April De Torres <[email-masked]>, Kenneth Nwaso <[email-masked]>, "Returns.fc" <[email-masked]>, April Garrido <[email-masked]>
Date: Thu, 18 Jun 2020 08:58:31 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mylyn,

Repaired item received thank you.

Regards,
Den mark

On Mon, Jun 15, 2020 at 10:05 AM Mylyn Vega <[email-masked]> wrote:

> Good Morning Alina,
>
>
>
> We received the defective item yesterday, 14-06-2020 and have it tested.
>
>
>
> We found out that the knife assembly is defective that’s why it’s leaking.
>
>
>
> We have replaced the defective part and have it repaired (see attached
> video it’s not leaking anymore). We also tested the machine and it works
> perfectly fine (see attached video clip).
>
>
>
> Please inform your customer about proper handling of the item as it is
> fragile: we received the item illustrated on below photo:
>
>
>
>
>
> Thanks to proceed collection today between 2pm-4pm.
>
>
>
> Wish you good day.
>
>
>
> Kind regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Mylyn Vega
> *Sent:* Sunday, June 7, 2020 4:04 PM
> *To:* Alina D'Souza <[email-masked]>
> *Cc:* Maria Katrina Bautista <[email-masked]>; customer care <
> [email-masked]>; Denmark A <[email-masked]>; April De Torres
> <[email-masked]>; Kenneth Nwaso <[email-masked]>;
> Returns.fc <[email-masked]>
> *Subject:* RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo -
> White - MD-912642
>
>
>
> Hi Alina,
>
>
>
> Good day.
>
>
>
> Pleases send us a small video and in parallel send the item back to our
> office for inhouse verification.
>
>
>
> Once we have the item we will advise accordingly.
>
>
>
> Have a great day and stay safe.
>
>
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
>
>
>
>
> MYLYN *VEGA*
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
>
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
>
> PO BOX 450201  •  DUBAI - UAE
>
>
>
>
> M  +971 50 821 7344 •  T  +971 4 326 3080 - Ext. 212
>
>
>
> [email-masked]  •  MAPYR.COM <http://www.mapyr.com/>
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
> *From:* Alina D'Souza <[email-masked]>
> *Sent:* Sunday, June 7, 2020 3:53 PM
> *To:* Denmark A <[email-masked]>
> *Cc:* Maria Katrina Bautista <[email-masked]>; Mylyn Vega <
> [email-masked]>; customer care <[email-masked]>; April De Torres <
> [email-masked]>; Kenneth Nwaso <[email-masked]>; Returns.fc
> <[email-masked]>
> *Subject:* Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo -
> White - MD-912642
>
>
>
> Hi Team,
>
>
>
> Customer facing an issue again with the item
>
>
>
> Customer mentioned -
>
> the item is still leaking water at the end of each cycle
> We think there is a problem in the cup/pot where the food is.
> Please arrange to replace this part as well as the first time they
> replaced only the machine body.
>
>
>
> Regards,
>
> Alina
>
>
>
> On Tue, May 5, 2020 at 5:44 PM Denmark A <[email-masked]> wrote:
>
> HI Maria,
>
>
>
> Thanks for the update.
>
>
>
> Regards,
>
>
>
>
>
>
>
>
>
> On Tue, May 5, 2020 at 5:18 PM Maria Katrina Bautista <[email-masked]>
> wrote:
>
> Hello Denmark,
>
>
>
> Please reship to the customer as soon as possible.
>
>
>
> Thank you
>
>
>
> On Tue, 5 May 2020 at 21:16, Denmark A <[email-masked]> wrote:
>
> Hi Mylyn,
>
>
>
> Item received with thanks.
>
>
>
> @Maria Katrina Bautista <[email-masked]> Please advise.
>
>
>
> Regards,
>
> Den mark
>
>
>
>
>
> On Tue, May 5, 2020 at 12:53 PM Mylyn Vega <[email-masked]> wrote:
>
> Hello Denmark,
>
>
>
> Good afternoon.
>
>
>
> This was given to your driver today.
>
>
>
> Kindly confirm once handed over to you.
>
>
>
> Have a great day ahead and stay safe.
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
> *MYLYN* VEGA
>
> SALES COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
> PO BOX 450201  •  DUBAI - UAE
>
>
> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Mylyn Vega
> *Sent:* Sunday, May 3, 2020 9:06 AM
> *To:* Maria Katrina Bautista <[email-masked]>; Denmark A <
> [email-masked]>
> *Cc:* customer care <[email-masked]>; April De Torres <
> [email-masked]>; Kenneth Nwaso <[email-masked]>; Returns.fc
> <[email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo -
> White - MD-912642
>
>
>
> Hello Katrina / Denmark,
>
>
>
> Good Morning.
>
>
>
> We already received the said unit, we replaced the base/machine only.
>
>
>
> Thanks to arrange collection today from 11am-3pm.
>
>
>
> Have a great day ahead and stay safe.
>
>
>
> Thank you and best regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
>
>
> *MYLYN* VEGA
>
> LOGISTICS COORDINATOR
>
>
>
> DUBAI SILICON OASIS FREE ZONE
> LIGHT INDUSTRIAL UNITS  •  LIU 6 - OFFICE D7 & D8
> PO BOX 450201  •  DUBAI - UAE
>
>
> *M  *+971 50 8217344  •  *T  *+971 4 326 3080 - Ext. 212
>
>
>
> *CONFIDENTIALITY*: This e-mail and any attachments are confidential and
> may be privileged. If you are not a named recipient, please notify the
>
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium.
>
> Please consider your environmental responsibility. Before printing this
> e-mail message, ask yourself whether you really need a hard copy.
>
>
>
>
>
> *From:* Mylyn Vega
> *Sent:* Sunday, March 22, 2020 8:34 AM
> *To:* Maria Katrina Bautista <[email-masked]>
> *Cc:* customer care <[email-masked]>; April De Torres <
> [email-masked]>; April Garrido <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Denmark A <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>
> *Subject:* RE: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo -
> White - MD-912642
>
>
>
> Hi Katrina,
>
>
>
> Good Morning.
>
>
>
> Please sed the item back t us for further checking.
>
>
>
> Wish you good day ahead.
>
>
>
> Kind Regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
> *[image: A picture containing indoor, table, sitting, kitchen Description
> automatically generated]*
>
>
>
> Follow us
>
> Babyzenmiddleeast <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
> Ergobabymiddleeast <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
> Sophielagirafe_middleeast
> <https://www.instagram.com/sophielagirafe_middleeast/>
>
>
>
>
>
> *Dubai Silicon Oasis Free Zone*
>
> *Light Industrial Units, LIU 6, D7 & D8*
>
> *PO 45**0201 - Dubai - UAE*
>
> *Tel:  +971 4 326 3080, Ext 222*
>
> *Fax: +971 4 326 3428*
>
> www.mapyr.com
>
>
>
>
>
>
>
> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and
> may be privileged. If  you are not a named recipient, please notify the
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium. Please
> consider your environmental responsibility. Before printing this e-mail
> message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Saturday, March 21, 2020 4:24 PM
> *To:* Mylyn Vega <[email-masked]>; Returns.fc <[email-masked]>;
> Alina D'Souza <[email-masked]>
> *Cc:* customer care <[email-masked]>; April De Torres <
> [email-masked]>; April Garrido <[email-masked]>; Kenneth Nwaso <
> [email-masked]>; Denmark A <[email-masked]>
> *Subject:* Re: Faulty Item ll Order 600637147 ll Beaba - Babycook Neo -
> White - MD-912642
>
>
>
> Hello team,
>
>
>
> Please see below:
>
>
>
>
>
>
>
> @Returns.fc <[email-masked]> / @Alina D'Souza
> <[email-masked]> - Please arrange collection of the item.
>
>
>
> Thank you
>
>
>
>
>
>
>
> On Mon, 16 Mar 2020 at 20:26, Mylyn Vega <[email-masked]> wrote:
>
> Hello Katrina,
>
>
>
> Good afternoon.
>
>
>
> In my last email to you, I already advised the requirements needed when
> sending Beaba (see below sample encircled in black)  and send me the serial
> number.
>
>
>
> If Beaba Babycook – we need Serial Number and Batch Date - you may find it
> underneath the base unit.
>
>
>
> Kindly provide the Serial number and advise if there is no power when
> turning the unit on.
>
>
>
> In parallel, please send the unit here for further checking.
>
>
>
> Kind Regards,
>
>
>
> *Mylyn Vega*
>
> *Sales Coordinator*
>
>
>
> *UAE weekend: Friday and Saturday*
>
>
>
> *[image: A picture containing indoor, table, sitting, kitchen Description
> automatically generated]*
>
>
>
> Follow us
>
> Babyzenmiddleeast <https://www.instagram.com/babyzenmiddleeast/?hl=en>,
> Beaba_middleeast <https://www.instagram.com/beaba_middleeast/?hl=en>,
> Ergobabymiddleeast <https://www.instagram.com/ergobabymiddleeast/?hl=en>,
> Sophielagirafe_middleeast
> <https://www.instagram.com/sophielagirafe_middleeast/>
>
>
>
>
>
> *Dubai Silicon Oasis Free Zone*
>
> *Light Industrial Units, LIU 6, D7 & D8*
>
> *PO 45**0201 - Dubai - UAE*
>
> *Tel:  +971 4 326 3080, Ext 222*
>
> *Fax: +971 4 326 3428*
>
> www.mapyr.com
>
>
>
>
>
>
>
> CONFIDENTIALITY : This  e-mail  and  any attachments are confidential and
> may be privileged. If  you are not a named recipient, please notify the
> sender immediately and do not disclose the contents to another person, use
> it for any purpose or store or copy the information in any medium. Please
> consider your environmental responsibility. Before printing this e-mail
> message, ask yourself whether you really need a hard copy.
>
>
>
>
>
>
>
>
>
>
>
>
>
> *From:* Maria Katrina Bautista <[email-masked]>
> *Sent:* Monday, March 16, 2020 4:18 PM
> *To:* April Garrido <[email-masked]>; Mylyn Vega <[email-masked]>
> *Cc:* customer care <[email-masked]>; April De Torres <
> [email-masked]>; Kenneth Nwaso <[email-masked]>; Returns.fc
> <[email-masked]>; Denmark A <[email-masked]>
> *Subject:* Faulty Item ll Order 600637147 ll Beaba - Babycook Neo - White
> - MD-912642
>
>
>
> Hello team,
>
>
>
> The item - Beaba - Babycook Neo - White /// MD-912642 was purchased last
> 17-Nov-2019 under  POMUMZ_DXB72131   and as per customer it already
> stopped working.
>
>
>
>
>
>
> Please assist for possible inspection and repair.
>
>
>
> Thank you
>
>