Subject: Re: SO#100138890 - AWB# 70795205
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Zubair Wahid <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Taqwa Ali <[email-masked]>, Ahmed Irfan <[email-masked]>, Anas nazzal <[email-masked]>, KSA Lastmile <[email-masked]>, customer care <[email-masked]>, Asad <[email-masked]>
Date: Thu, 18 Jun 2020 08:46:58 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

A new order was initially created to rectify the issue but then it was
canceled because as per the Pending With Couriers 10-06 tracker, the
expected delivery will be on 20 June.

This was shared with the customer as well. However, as per Naqel, they
don't have the shipment with them.

Please clarify as the customer is extremely upset about the delay.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Wed, Jun 17, 2020 at 4:35 PM Hussain Firoz Miyagamwala <
[email-masked]> wrote:

> This is with Naqel
>
>
>
> On Wed, Jun 17, 2020 at 4:33 PM Zubair Wahid <[email-masked]> wrote:
>
>> This order is assigned to Naqel
>> @Hussain Firoz Miyagamwala <[email-masked]> is this order not
>> processed yet?
>>
>>
>> On Wed, Jun 17, 2020 at 1:22 PM Taqwa Ali <[email-masked]> wrote:
>>
>>> Dear Zubair
>>>
>>> Naqel : AWB : 70795205
>>>
>>> Regards
>>> Taqwa
>>>
>>> On Wed, Jun 17, 2020 at 2:12 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>>> Hi Taqwa
>>>> Can you please share the AWB for this order, which courier was it
>>>> assigned to?
>>>>
>>>> Thanks
>>>> Zubair
>>>>
>>>>
>>>> On Wed, Jun 17, 2020 at 1:09 PM Taqwa Ali <[email-masked]> wrote:
>>>>
>>>>> Dear Team
>>>>>
>>>>> Kindly update, CM is following up
>>>>>
>>>>> Regards
>>>>> Taqwa
>>>>>
>>>>> On Sun, Jun 14, 2020 at 11:32 AM DXB CS <[email-masked]> wrote:
>>>>>
>>>>>> Dear Ansa,
>>>>>>
>>>>>>
>>>>>>
>>>>>> We do not have update for subject shipment .
>>>>>>
>>>>>> Checking with concern team ,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Regards,
>>>>>>
>>>>>> Anita D’souza
>>>>>>
>>>>>> Customer Service Team
>>>>>>
>>>>>> Mobile No: +971-504248925
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> .
>>>>>>
>>>>>> *DISCLAIMER: The content of this email is confidential and intended
>>>>>> for the recipient(s) specified in the message only. It is strictly
>>>>>> forbidden to share any part of this message with any third party, without a
>>>>>> written consent of the sender. If you received this message by mistake,
>>>>>> please reply to this message and follow with its deletion.*
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> *From:* Anas nazzal [mailto:[email-masked]]
>>>>>> *Sent:* Sunday, June 14, 2020 11:21 AM
>>>>>> *To:* DXB CS <[email-masked]>
>>>>>> *Cc:* Zubair Wahid <[email-masked]>; KSA Lastmile <
>>>>>> [email-masked]>; customer care <[email-masked]>
>>>>>> *Subject:* Re: SO#100138890 - AWB# 70795205
>>>>>>
>>>>>>
>>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Kindly arrange an urgent delivery to the subject order as he called
>>>>>> again to follow up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Best regards,
>>>>>>
>>>>>> Anas Nazzal
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>> Virus-free. www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 12, 2020 at 12:01 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>>
>>>>>>
>>>>>> Please disregard the previous email. Apologies, I have overlooked the
>>>>>> tracker.
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Fri, Jun 12, 2020 at 11:20 AM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>> Hi Zubair,
>>>>>>
>>>>>>
>>>>>>
>>>>>> This shipment didn't move since April 26.
>>>>>>
>>>>>>
>>>>>>
>>>>>> There are 7 items in RIY warehouse, the customer refused GC or
>>>>>> refund, he wants the item as it is a gift.
>>>>>>
>>>>>>
>>>>>>
>>>>>> SKU: KSA-JUM-HS01-COMP-NK-RD+LG-RED-CS
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> To rectify the issue, new order was created. Please ship it to
>>>>>> another courier, the customer doesn't want Naqel again.
>>>>>> 600892222
>>>>>>
>>>>>>
>>>>>>
>>>>>> Thank you
>>>>>>
>>>>>> Warm Regards,
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Tue, Jun 9, 2020 at 11:48 AM Radwa Ali <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>> Hi Team,
>>>>>>
>>>>>> Please contact Naqel and advise with updates as the customer keeps
>>>>>> following up.
>>>>>>
>>>>>> This has been shipped since April 26th and has no updates since it
>>>>>> was picked up.
>>>>>>
>>>>>>
>>>>>>
>>>>>> *Radwa Ali*
>>>>>> Customer Care Representative
>>>>>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │
>>>>>> w: www.mumzworld.com
>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO
>>>>>> Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>>
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>> Virus-free. www.avast.com
>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>
>>>>>>
>>>>>>
>>>>>