Subject: Re: Order #600875599 // Sku :PCG-ollellstrollwht // Name :OlliElla - Strolley - White // Missing Part Handle
From: Katy Rice <[email-masked]>
To: Umang Mehrotra <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Denmark A <[email-masked]>
Date: Wed, 17 Jun 2020 21:14:30 +0400
List-Id: <ccteam.mumzworld.com>

we will issue this tomorrow.

*Katy Rice*
Owner
Eco Souk LLC
M: +971 553 443 913

*Vote Here <https://www.motherbabychild.com/awards/2020/>*

Website: www.ecosouk.me
Facebook: Eco Souk ME
Instagram: @ecosoukme

A SHAMS, UAE Company

On Wed, Jun 17, 2020 at 12:55 PM Umang Mehrotra <[email-masked]> wrote:

> Hi Katy,
>
>
>
> Please process the replacement on the same OLD PO.
>
>
>
> Regards,
>
> Umang Mehrotra
>
>
>
> *From:* Denmark A [mailto:[email-masked]]
> *Sent:* Wednesday, June 17, 2020 8:32 AM
> *To:* Katy Rice <[email-masked]>
> *Cc:* customer care <[email-masked]>; Returns.fc <
> [email-masked]>; Alina D'Souza <[email-masked]>; Umang
> Mehrotra <[email-masked]>; Mohamed Magdy <[email-masked]>
> *Subject:* Re: Order #600875599 // Sku :PCG-ollellstrollwht // Name
> :OlliElla - Strolley - White // Missing Part Handle
>
>
>
> Dear Katy,
>
>
>
> Thank you for your email.
>
>
>
> Regards
>
>
>
> On Tue, Jun 16, 2020 at 9:52 PM Katy Rice <[email-masked]> wrote:
>
> HI - Thank you - we received the faulty item today.
>
> Will you issue a new PO for the replacement item?
>
>
> *Katy Rice*
>
> Owner
>
> Eco Souk LLC
>
> M: +971 553 443 913
>
>
>
>
>
>
>
> *Vote Here <https://www.motherbabychild.com/awards/2020/>*
>
>
>
> Website: www.ecosouk.me
>
> Facebook: Eco Souk ME
>
> Instagram: @ecosoukme
>
>
>
> A SHAMS, UAE Company
>
>
>
>
>
>
>
> On Thu, Jun 11, 2020 at 10:47 AM Denmark A <[email-masked]> wrote:
>
> Hi Katy,
>
>
>
> Customer needs a replacement thank you.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Wed, Jun 10, 2020 at 7:50 PM Katy Rice <[email-masked]> wrote:
>
> Please return this item and at the same time we will make an exchange.
>
>
>
> Does the customer want a new one or will she take a refund instead?
>
>
>
> Thanks
>
> Katy
>
>
> *Katy Rice*
>
> Owner
>
> Eco Souk LLC
>
> M: +971 553 443 913
>
>
>
>
>
>
>
> *Vote Here <https://www.motherbabychild.com/awards/2020/>*
>
>
>
> Website: www.ecosouk.me
>
> Facebook: Eco Souk ME
>
> Instagram: @ecosoukme
>
>
>
> A SHAMS, UAE Company
>
>
>
>
>
>
>
> On Tue, Jun 9, 2020 at 2:35 PM Denmark A <[email-masked]> wrote:
>
> Hi Katy,
>
>
>
> Please see the PO number POMUMZ_DXB202769 for your reference.
>
>
>
> Regards,
>
> Den mark
>
>
>
> On Tue, Jun 9, 2020 at 1:32 PM Katy Rice <[email-masked]> wrote:
>
> Thank you - please advise the PO number for this order?
>
>
>
>
>
>
>
> *Katy Rice*
>
> Owner
>
> Eco Souk LLC
>
> M: +971 553 443 913
>
>
>
>
>
>
>
> *Vote Here <https://www.motherbabychild.com/awards/2020/>*
>
>
>
> Website: www.ecosouk.me
>
> Facebook: Eco Souk ME
>
> Instagram: @ecosoukme
>
>
>
> A SHAMS, UAE Company
>
>
>
>
>
>
>
> On Tue, Jun 9, 2020 at 12:45 PM Denmark A <[email-masked]> wrote:
>
> Dear Vendor,
>
>
>
> Please see the below customer complaint and allow us to send the item back
> to you for your further evaluation.
>
>
>
> Return Reason:missing_part_or_pieces
>
>
>
>
>
>
>
>
> We appreciate your support in this matter, Thank you.
>
>
>
> Regards,
>
> Den mark
>
>