Subject: Re: Reward Points - 600855529
From: Mary Anne Agapito <[email-masked]>
To: Pradeep M <[email-masked]>, Sara Ahmed <[email-masked]>, Amr Abed <[email-masked]>
Cc: customer care <[email-masked]>
Date: Wed, 17 Jun 2020 19:55:28 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

May we have an update on this please?

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Mon, Jun 1, 2020 at 2:37 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team
>
> Kindly update urgently.
>
> Regarsd
>
> On Thu, May 28, 2020 at 9:47 AM Sara Ahmed <[email-masked]>
> wrote:
>
>> Looping Pradeep to assist
>>
>> On Thu, 28 May 2020 at 08:59, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Sara and Amr,
>>>
>>> The customer earned 5768 points when the above order was placed,
>>> however, when she checked her balance it's just 132.
>>>
>>>
>>>
>>> She wants to place another order with the points that she earned but was
>>> surprised on the remaining balance.
>>>
>>> May we ask why?
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>
>>
>> --
>>
>> *Sara Ahmed*
>>
>> Head of Technology
>>
>> e: [email-masked] <[email-masked]> │ w: www.mumzworld.com
>>
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>