Subject: Re: Excessive Delay - 200260565// awb: 70775964
From: Mary Anne Agapito <[email-masked]>
To: Zubair Wahid <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>
Cc: Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Mostafa saad <[email-masked]>, Ekta Jesswani <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 17 Jun 2020 19:31:56 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please cancel this shipment and create the CRA, to initiate the refund
process.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 4, 2020 at 4:03 PM DXB CS <[email-masked]> wrote:

> Dear Samiya,
>
>
>
> Noted .
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Thursday, June 4, 2020 3:53 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad
> <[email-masked]>; Ronald Gaviola <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Shady Elgendy <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>
> *Subject:* Re: Excessive Delay - 200260565// awb: 70775964
>
>
>
> Hi Team,
>
>
>
> Order is OFD.  Kindly cancel and  return it to the Mumz warehouse.
>
>
>
> Regards
>
>
>
> On Sat, May 23, 2020 at 9:55 AM DXB CS <[email-masked]> wrote:
>
> Dear Marry,
>
>
>
> It’s in process .
>
> We will do the needful .
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Friday, May 22, 2020 5:48 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Samiya Sheikh <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad
> <[email-masked]>; Ronald Gaviola <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Shady Elgendy <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>
> *Subject:* Re: Excessive Delay - 200260565// awb: 70775964
>
>
>
> Hi Anita,
>
>
>
> Please return the shipment immediately. The customer called again asking
> for a refund.
>
>
>
> @Hussain Firoz Miyagamwala <[email-masked]> - please create the
> CRA asap once received
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Sun, May 17, 2020 at 2:27 PM DXB CS <[email-masked]> wrote:
>
> Noted.
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Samiya Sheikh [mailto:[email-masked]]
> *Sent:* Sunday, May 17, 2020 1:55 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
> [email-masked]>; Eugene Mugisa <[email-masked]>; Mostafa saad
> <[email-masked]>; Ronald Gaviola <[email-masked]>; Ekta
> Jesswani <[email-masked]>; Hussain Firoz Miyagamwala <
> [email-masked]>; Shady Elgendy <[email-masked]>; Shinette
> Grace Ochoa <[email-masked]>
> *Subject:* Re: Excessive Delay - 200260565// awb: 70775964
>
>
>
> Hi Team,
>
>
>
> customer requested to cancel the order- kindly return to the Warehouse.
>
>
>
> Regards
>
>
>
> On Sat, May 16, 2020 at 9:43 AM 'DXB CS' via customer care <
> [email-masked]> wrote:
>
> Dear Mary ,
>
>
>
> Shipment is not delivered yet ..
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Friday, May 15, 2020 8:56 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Mostafa saad <[email-masked]>; Ronald
> Gaviola <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Hussain Firoz Miyagamwala <[email-masked]>; Shady Elgendy <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Re: Excessive Delay - 200260565// awb: 70775964
>
>
>
> Hi Anita,
>
>
>
> May we have an update on this. please?
>
>
>
> Has this already been delivered?
>
>
>
> Please confirm. Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
>
>
>
> On Tue, May 12, 2020 at 4:50 PM DXB CS <[email-masked]> wrote:
>
> Dear Mary,
>
>
>
> The shipment is in our facility for delivery .
>
> Sent reminder to concern team.
>
>
>
>
>
>
>
> Regards,
>
> Anita D’souza
>
> Customer Service Team
>
> Mobile No: +971-504248925
>
>
>
>
> .
>
> *DISCLAIMER: The content of this email is confidential and intended for
> the recipient(s) specified in the message only. It is strictly forbidden to
> share any part of this message with any third party, without a written
> consent of the sender. If you received this message by mistake, please
> reply to this message and follow with its deletion.*
>
>
>
>
>
> *From:* Mary Anne Agapito [mailto:[email-masked]]
> *Sent:* Tuesday, May 12, 2020 4:24 PM
> *To:* DXB CS <[email-masked]>
> *Cc:* customer care <[email-masked]>; Eugene Mugisa <
> [email-masked]>; Mostafa saad <[email-masked]>; Ronald
> Gaviola <[email-masked]>; Ekta Jesswani <[email-masked]>;
> Hussain Firoz Miyagamwala <[email-masked]>; Shady Elgendy <
> [email-masked]>; Shinette Grace Ochoa <[email-masked]>
> *Subject:* Excessive Delay - 200260565// awb: 70775964
>
>
>
> Hi Anita,
>
>
>
> What is the status of this order?
>
>
>
> This is long overdue and the customer is extremely upset.
>
>
>
> Please ensure the delivery asap without any fail.
>
>
>
> Thank you
>
> Warm Regards,
>
>
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>