Subject: Re: PLS RETURN - 100129058// AWB: 70764119
From: Mary Anne Agapito <[email-masked]>
To: Hussain Firoz Miyagamwala <[email-masked]>, Eugene Mugisa <[email-masked]>, Zubair Wahid <[email-masked]>
Cc: customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Shady Elgendy <[email-masked]>
Date: Wed, 17 Jun 2020 19:24:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

There is an outstanding request to cancel the order but as per Pending With
Couriers 10-06 tracker, this will be shipped on 20 June.

There was an attempt to deliver before but the customer refused.

Please cancel the shipment and create the CRA. The customer wants a refund.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Tue, May 26, 2020 at 8:36 AM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Hussain,
>
> Any news?
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Sun, May 24, 2020 at 11:22 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Hussain,
>>
>> Please create the CRA asap.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Sat, May 23, 2020 at 9:52 AM DXB CS <[email-masked]> wrote:
>>
>>> Dear Mary ,
>>>
>>>
>>>
>>> We already processed RTO .
>>>
>>> Once it done will update you .
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Friday, May 22, 2020 5:41 PM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>> *Subject:* Re: PLS RETURN - 100129058// AWB: 70764119
>>>
>>>
>>>
>>> Hi Anita,
>>>
>>>
>>>
>>> The customer keeps on following up.
>>>
>>>
>>>
>>> Please do the needful.
>>>
>>>
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> - need your
>>> assistance.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Thu, May 21, 2020 at 2:59 PM DXB CS <[email-masked]> wrote:
>>>
>>> Dear Mary ,
>>>
>>>
>>>
>>> The shipment is still with us
>>>
>>> However we will return it asap.
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Thursday, May 21, 2020 2:56 PM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>> *Subject:* Re: PLS RETURN - 100129058// AWB: 70764119
>>>
>>>
>>>
>>> Hi Anita,
>>>
>>>
>>>
>>> Have you already returned the shipment?
>>>
>>>
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]>  - has it already
>>> been returned? please create the CRA
>>>
>>>
>>>
>>> The customer is waiting for a refund.
>>>
>>>
>>>
>>> Please confirm. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sat, May 16, 2020 at 9:50 AM DXB CS <[email-masked]> wrote:
>>>
>>> Dear Mary ,
>>>
>>>
>>>
>>> The shipment is still with us
>>>
>>> However informed to concern team to return the shipment asap .
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Friday, May 15, 2020 9:12 PM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>> *Subject:* Re: PLS RETURN - 100129058// AWB: 70764119
>>>
>>>
>>>
>>> Hi Anita,
>>>
>>>
>>>
>>> Has this already been returned?
>>>
>>>
>>>
>>> The customer already filed a complaint to MCI.
>>>
>>>
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> - please create the
>>> CRA asap to initiate the refund process
>>>
>>>
>>>
>>> Looking forward to your prompt response. Thank you
>>>
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 12, 2020 at 9:25 AM DXB CS <[email-masked]> wrote:
>>>
>>> Dear Mary,
>>>
>>>
>>>
>>> We are apologize for the delay .
>>>
>>> We will returned shipment , Same relayed to team.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
>>> the recipient(s) specified in the message only. It is strictly forbidden to
>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>> *Sent:* Monday, May 11, 2020 7:05 PM
>>> *To:* DXB CS <[email-masked]>
>>> *Cc:* Hussain Firoz Miyagamwala <[email-masked]>; customer care <
>>> [email-masked]>; Eugene Mugisa <[email-masked]>; Ekta
>>> Jesswani <[email-masked]>; Shinette Grace Ochoa <
>>> [email-masked]>; Shady Elgendy <[email-masked]>
>>> *Subject:* PLS RETURN - 100129058// AWB: 70764119
>>>
>>>
>>>
>>> Hi Anita,
>>>
>>>
>>>
>>> Please return the order back to us, the customer asked to cancel the
>>> order due to excessive delay.
>>>
>>>
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> -  the customer
>>> already complained to consumer rights, please create the CRA asap once
>>> received.
>>>
>>>
>>>
>>> The customer constantly follows up her refund through calls, chats and
>>> emails.
>>>
>>>
>>>
>>> Please help us resolve the issue once and for all.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>