Subject: Re: Urgent Dispatch - 600861091_2// awb: OS01720995KS
From: Zubair Wahid <[email-masked]>
To: Yaseen Shaqra <[email-masked]>
Cc: "Asad ." <[email-masked]>, Mary Anne Agapito <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 17 Jun 2020 18:04:05 +0300
List-Id: <ccteam.mumzworld.com>

@Hussain Firoz Miyagamwala <[email-masked]>
Please create the CRA, it's cancelled from my side.

On Wed, Jun 17, 2020 at 4:48 PM Yaseen Shaqra <[email-masked]>
wrote:

> @Zubair Wahid <[email-masked]> Please proceed and cancel the
> shipment, as the customer is not interested to receive the shipment anymore
>
> @Hussain Firoz Miyagamwala <[email-masked]> Please create the CRA
> at the soonest
>
> On Sun, Jun 14, 2020 at 2:39 PM Zubair Wahid <[email-masked]> wrote:
>
>> Hi Asad
>>
>> I will have the team dedicate a few hours daily to sort the issues.
>>
>>
>>
>> On Sun, Jun 14, 2020 at 1:36 PM Asad . <[email-masked]> wrote:
>>
>>> Zubair, we need all supervisors to take turn and work on these
>>> escalations. We are not getting responses fast enough.
>>>
>>>
>>>
>>> Kind Regards,
>>>
>>> *Asad Pirzada*
>>> Chief Operations Officer
>>>
>>> *M * +971 504 09 5386
>>> *E* [email-masked]
>>>
>>>
>>> *A* B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai,
>>> UAE
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>>>
>>> *From: *Mary Anne Agapito <[email-masked]>
>>> *Date: *Sunday, 14 June 2020 at 11:14 AM
>>> *To: *Zubair Wahid <[email-masked]>
>>> *Cc: *"Raghu Nalloor (R3PL)" <[email-masked]>,
>>> "Azharuddin Kalamuddin (R3PL)" <[email-masked]>,
>>> Hussain Firoz Miyagamwala <[email-masked]>, customer care <
>>> [email-masked]>, Eugene Mugisa <[email-masked]>, Ekta
>>> Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>,
>>> Asad <[email-masked]>
>>> *Subject: *Re: Urgent Dispatch - 600861091_2// awb: OS01720995KS
>>>
>>>
>>>
>>> Hi Zubair,
>>>
>>>
>>>
>>> May we have an update on this case?
>>>
>>>
>>>
>>> The customer is extremely upset and wants her order this week.
>>>
>>>
>>>
>>> Please we need an urgent update.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 1:13 PM Zubair Wahid <[email-masked]>
>>> wrote:
>>>
>>> This order is partially picked, waiting for confirmation
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 10:43 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> The customer is about to give birth in 5 days, please dispatch the order
>>> asap.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>
> --
>
> Best Regards,
>
> *Yaseen Shaqra*
>
> Customer Care Representative
> p:  +971 4 4339455│ e: [email-masked] <[email-masked]>  │ w:
>  www.mumzworld.com
> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
> 500245, Dubai, UAE
>
>