Subject: Re: Gift Registry Issue - 600768775// Baby Registry - JZJQKRGEREOP
From: Mary Anne Agapito <[email-masked]>
To: Naib Khan <[email-masked]>
Cc: Hyacinth Joyce <[email-masked]>, lastmile <[email-masked]>, Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>, "Returns.fc" <[email-masked]>, Denmark A <[email-masked]>, Anas nazzal <[email-masked]>, Amir Julkarnain <[email-masked]>, Ekta Jesswani <[email-masked]>, customer care <[email-masked]>, Amr Abed <[email-masked]>, Sara Ahmed <[email-masked]>
Date: Wed, 17 Jun 2020 18:27:08 +0400
List-Id: <ccteam.mumzworld.com>

Hi Naib,

Please cancel the collection. As per Alina, the items have already been
returned.

@Ekta Jesswani <[email-masked]> @Amir Julkarnain <[email-masked]>
- CRA is already refunded, however, the item below was not included. This
is a technical issue regarding the baby registry. The customer who bought
this item does not know the person who received it as explained previously
on the first part of this email. The person who received it (Maryam
Almheiri) returned the other 4 items except the one below, insisted she
bought it and refused to pay for it as it's not her fault.

SV-7394322271440
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884> Sleepyhead
- Sleepyhead Deluxe+ Pod - Catalina

The item value is 1,150 AED.

Now,  the real customer (Nskhoory) is asking for a refund for all.

Please advise. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 13, 2020 at 2:49 PM Naib Khan <[email-masked]> wrote:

> Hi Hyacinth,
>
> Collection arranged.
>
> Regards.
> Naib
>
>
> On Sat, 13 Jun 2020 at 13:46, Hyacinth Joyce <[email-masked]> wrote:
>
>> Hi team,
>>
>> The customer called again to follow up and is upset for the delay. She
>> advised that she no longer needs the items.
>>
>> Please arrange a collection ASAP.
>>
>> @Returns.fc <[email-masked]> Once collected kindly update CRA
>> to proceed with the refund.
>>
>> Thank you.
>>
>> Best Regards,
>>
>> *Joyce Alvarado*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
>>  www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>> On Sun, 7 Jun 2020 at 13:53, Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please arrange the collection of the following items from the address
>>> given below:
>>>
>>>
>>> 600768775_1 PS-BMA047011UK
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301> babymoov
>>> - Baby Humidifier Hygro +
>>> 600768775_1 PA206
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190> Philips
>>> Avent 4-in-1 Combined Steamer & Blender
>>>
>>> 600768775_2 MD-303325
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472> SkipHop
>>> Explore & More 3-Stage Activity Center
>>> 600768775_1 MCH-BBDB-W
>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582> Bumble
>>> & Bird - Odourless Diaper Pail - White
>>>
>>>
>>> Shipping Address
>>> SHIP TOmaryam almheiri
>>> khawaneej 2. Villa number 6 (call for directions)
>>> Dubai dubai 111133
>>> United Arab Emirates Map
>>> SHIP AREAAl Khawaneej 2
>>> SHIP PHONE971506888908
>>>
>>> Once collected, please deliver immediately to:
>>>
>>> ADDRESSnskhoory nskhoory
>>> jumeirah living trade centre
>>> apartment 1513
>>> Dubai dubai 111133
>>>
>>> +971508411411
>>>
>>> Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 12:45 PM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>>> Hi Amr,
>>>>
>>>> 1- It's not possible to have a mixup between 2 unrelated customers for
>>>> a baby registry order, so unless the customer "[email-masked]"
>>>> added these items from "[email-masked]" Registry or after
>>>> clicking on the products in her registry  - I did inform the customer that
>>>> it would be impossible but she insisted she doesn't know Maryam Almheiri.
>>>>
>>>> 2- You mentioned that you checked the customer's history "
>>>> [email-masked]" for the Sleepyhead item, however, I'm not able
>>>> to see it in any of her orders.. did you confirm that she purchased it at
>>>> any point in time - I have checked it's part of her request but yes, am not
>>>> able to see that she purchased it. I have already told the customer
>>>> about it but she insisted. She saw it was purchased, hence she used it.
>>>>
>>>> The 4 other items can be collected and the rightful owner is still
>>>> willing to accept it. However, for the sleepyhead, she wants a refund. The
>>>> person who received it by mistake (Maryam) insisted it's not her fault she
>>>> has it and refused to pay for it.
>>>>
>>>> Please advise. Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 2, 2020 at 4:23 PM Amr Abed <[email-masked]> wrote:
>>>>
>>>>> Hi Mary,
>>>>>
>>>>> a couple of things here...
>>>>>
>>>>> 1- It's not possible to have a mixup between 2 unrelated customers for
>>>>> a baby registry order, so unless the customer "[email-masked]"
>>>>> added these items from "[email-masked]" Registry or after
>>>>> clicking on the products in her registry
>>>>>
>>>>> 2- You mentioned that you checked the customer's history "
>>>>> [email-masked]" for the Sleepyhead item, however i'm not able
>>>>> to see it in any of her orders.. did you confirm that she purchased it at
>>>>> any point in time
>>>>>
>>>>> Considering that the customer who received the products, never
>>>>> purchased the Sleepyhead item, am not clear on why is she requesting to
>>>>> keep it?
>>>>>
>>>>> Amr
>>>>>
>>>>>
>>>>>
>>>>> On Tue, 2 Jun 2020 at 15:50, Anas nazzal <[email-masked]> wrote:
>>>>>
>>>>>> Dear Team,
>>>>>>
>>>>>> Kindly assist with the customer as she called again to follow up.
>>>>>>
>>>>>> Best Regards,
>>>>>> Anas Nazzal
>>>>>>
>>>>>> On Fri, May 29, 2020 at 3:17 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Sara and Amr,
>>>>>>>
>>>>>>> Need your help in this case. For whatever unknown reason, the
>>>>>>> customer's order got linked to the baby registry of another person whom she
>>>>>>> doesn't know.
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>>   The order was delivered on 05 April to the wrong person whose
>>>>>>> details are shown below:
>>>>>>>
>>>>>>>
>>>>>>> I spoke with Maryam Almheir yesterday and she confirmed the items
>>>>>>> are still with her unused, and can be collected anytime. However, there is
>>>>>>> one item that she insisted she ordered and paid for. This is the Sleepyhead
>>>>>>> - Sleepyhead Deluxe+ Pod - Catalina
>>>>>>>
>>>>>>> According to the customer, due to the pandemic, she cancelled her
>>>>>>> gift registry and bought those items instead including the Sleepyhead. I
>>>>>>> have checked her account
>>>>>>>
>>>>>>> We would be able to arrange the collection on the other 4 items but
>>>>>>> what about the sleepyhead which is the most expensive item on this order?
>>>>>>> Can we process a replacement?
>>>>>>>
>>>>>>> Below are the items for reference:
>>>>>>>
>>>>>>>
>>>>>>> 600768775_1 PS-BMA047011UK
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=937301> babymoov
>>>>>>> - Baby Humidifier Hygro +
>>>>>>> 600768775_1 PA206
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915190> Philips
>>>>>>> Avent 4-in-1 Combined Steamer & Blender
>>>>>>>
>>>>>>> 600768775_2 MD-303325
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=252472> SkipHop
>>>>>>> Explore & More 3-Stage Activity Center
>>>>>>>
>>>>>>> 600768775_1 SV-7394322271440
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=915884> Sleepyhead
>>>>>>> - Sleepyhead Deluxe+ Pod - Catalina
>>>>>>>
>>>>>>> 600768775_1 MCH-BBDB-W
>>>>>>> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=689582> Bumble
>>>>>>> & Bird - Odourless Diaper Pail - White
>>>>>>>
>>>>>>> Please assist. Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>> --
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>