Subject: Re: Missing package: 200275238 // NAQEL-Road::70805057
From: Taqwa Ali <[email-masked]>
To: Eugene Mugisa <[email-masked]>, Sagar Khawani <[email-masked]>
Cc: Ekta Jesswani <[email-masked]>, Samiya Sheikh <[email-masked]>, Asad <[email-masked]>, DXB CS <[email-masked]>, Norah Alqahtani <[email-masked]>, Mary Anne Agapito <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 16:37:27 +0400
List-Id: <ccteam.mumzworld.com>

Dear Team

Please approve the refund as the CM extremely angry because he
received only 1 package instead of 2.

The below item is missing

200275238 MD-7061118404817
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=650338> Misioo
- Ball Pit Round Medium with Balls - Graphite-90x40cm

Coste 710.64 AED

Regards
Taqwa

On Mon, Jun 15, 2020 at 6:39 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> This customer is very upset and wants compensation.
> shipment is RTO with naqel, please approve to make a replacement order now
> (no CRA yet) + compensation.
>
> Regards
>
> On Sat, Jun 13, 2020 at 4:28 PM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Anita,
>>
>> Just a gentle reminder of the above, please ensure the delivery
>> without fail.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Wed, Jun 10, 2020 at 5:20 PM DXB CS <[email-masked]> wrote:
>>
>>> Noted we will do the needful.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Anita D’souza
>>>
>>> Customer Service Team
>>>
>>> Mobile No: +971-504248925
>>>
>>>
>>>
>>>
>>> .
>>>
>>> *DISCLAIMER: The content of this email is confidential and intended for
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>>> share any part of this message with any third party, without a written
>>> consent of the sender. If you received this message by mistake, please
>>> reply to this message and follow with its deletion.*
>>>
>>>
>>>
>>>
>>>
>>> *From:* Samiya Sheikh [mailto:[email-masked]]
>>> *Sent:* Wednesday, June 10, 2020 5:07 PM
>>> *To:* Norah Alqahtani <[email-masked]>; DXB CS <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Missing package: 200275238 // NAQEL-Road::70805057
>>>
>>>
>>>
>>> Hi Team,
>>>
>>>
>>>
>>> the following customer received 1 item/package. Kindly locate the 2nd
>>> package and update urgently.
>>>
>>>
>>>
>>> Regards
>>>
>>