Subject: Re: Missing item: 200288724 // BarqExpress::5132288849
From: Zubair Wahid <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: "Azharuddin Kalamuddin (R3PL)" <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, KSA Lastmile <[email-masked]>, "Raghu Nalloor (R3PL)" <[email-masked]>, customer care <[email-masked]>, Mary Anne Agapito <[email-masked]>
Date: Wed, 17 Jun 2020 15:36:59 +0300
List-Id: <ccteam.mumzworld.com>

This is available with this. We can dispatch it
@Hussain Firoz Miyagamwala <[email-masked]> do we dispatch it on the
same AWB or will you provide a new one?
Thanks
Zubair

On Wed, Jun 17, 2020 at 1:38 PM Samiya Sheikh <[email-masked]> wrote:

> Hi Team,
>
> Please update urgently. 1 item is missing, @Zubair Wahid
> <[email-masked]>  please update urgently.
>
>
> MD-516212003
> <https://3651277.app.netsuite.com/app/common/item/item.nl?id=223422> Cybex
> - Priam Frame All Terrain Matt Black
>
> Regards
>
> On Thu, Jun 11, 2020 at 3:17 PM Samiya Sheikh <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> Please update urgently, customer is following up-
>>
>> item  MD-516212003 is missing.
>>
>> Regards
>>
>>
>> On Wed, Jun 3, 2020 at 4:18 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Mahmoud,
>>>
>>> Thank you for the clarification.
>>>
>>> @Hussain Firoz Miyagamwala <[email-masked]> @Raghu Nalloor (R3PL)
>>> <[email-masked]> @Azharuddin Kalamuddin (R3PL)
>>> <[email-masked]>  - please check the warehouse,
>>> only 1 has been given to the courier.
>>>
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 3:57 PM Mahmoud Omar <[email-masked]> wrote:
>>>
>>>> Hi ,
>>>>
>>>>
>>>>
>>>> We only picked up one item and delivered it to the client as well , so
>>>> if any other items should deliver to the clinet  kindly check with the
>>>> warehouse because we only received one item and you will find the shipment
>>>> details who entered on our system from your side show  1 item also .
>>>>
>>>>
>>>>
>>>> Regards ,
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Wednesday, June 3, 2020 2:27 PM
>>>> *To:* Mahmoud Omar
>>>> *Cc:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Zubair
>>>> Wahid; customer care; Samiya Sheikh
>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>
>>>>
>>>>
>>>> Hi Mahmoud,
>>>>
>>>>
>>>>
>>>> Just to clarify, does it mean the missing item was delivered today?
>>>>
>>>>
>>>>
>>>> As per the customer, she only received 1 item before instead of 2 like
>>>> what she ordered.
>>>>
>>>>
>>>>
>>>> Please confirm. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Wed, Jun 3, 2020 at 2:36 PM Mahmoud Omar <[email-masked]> wrote:
>>>>
>>>> Shipment has been delivered .
>>>>
>>>>
>>>>
>>>> Best ,
>>>>
>>>>
>>>>
>>>> *From:* Mary Anne Agapito [mailto:[email-masked]]
>>>> *Sent:* Wednesday, June 3, 2020 1:16 PM
>>>> *To:* Hussain Firoz Miyagamwala; Azharuddin Kalamuddin (R3PL); Mahmoud
>>>> Omar
>>>> *Cc:* Zubair Wahid; customer care; Samiya Sheikh
>>>> *Subject:* Re: Missing item: 200288724 // BarqExpress::5132288849
>>>>
>>>>
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> May we have an update this case, please?
>>>>
>>>>
>>>>
>>>> The customer keeps on follow up.
>>>>
>>>>
>>>>
>>>> Please advise. Thank you
>>>>
>>>> Warm Regards,
>>>>
>>>>
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Sun, May 31, 2020 at 2:03 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please confirm how many packages were handed to the courier.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> On Sat, May 30, 2020 at 11:10 PM Samiya Sheikh <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Kindly confirm how many packages this order has been shipped in.
>>>>
>>>>
>>>>
>>>> The customer ordered 2 items SKU:   MD-516212003 but received only 1.
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>