Subject: Re: Mumzworld- Orders for Driver Muhammad Adeel
From: Mary Anne Agapito <[email-masked]>
To: Denmark A <[email-masked]>, Umang Mehrotra <[email-masked]>, "Returns.fc" <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Ekta Jesswani <[email-masked]>, Shajeeb C <[email-masked]>, Sagar Khawani <[email-masked]>, Amir Julkarnain <[email-masked]>
Date: Wed, 17 Jun 2020 13:30:23 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

For this order,

600853022_2 MMZT-1014XJ2-DOVE-L
<https://3651277.app.netsuite.com/app/common/item/item.nl?id=486076> Bravado
- Original Nursing Bra - Dove Heather, L
It's one of the lost shipments declared by One Click, finance needs the CRA
in order to refund it.

Please create the CRA and advise when done.

Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sun, Jun 7, 2020 at 4:35 PM Mary Anne Agapito <[email-masked]>
wrote:

> Hi Sagar,
>
> For order -  600839184, this is under baby registry. The recipient is
> about to give birth in 2 days, thus a new order was created.
>
> The new order # was given below and it has a total value of 821.21 AED
> 600886337
>
> @Outbound.fc <[email-masked]> @Mohit Caleb
> <[email-masked]>  - please pick and pack asap when fulfilled
>
> @lastmile <[email-masked]> @Mostafa saad <[email-masked]> -
> please arrange an urgent delivery when completed
>
> Thank you
> Warm Regards,
>
> *Mary Anne Agapito*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
> w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
>
> On Fri, Jun 5, 2020 at 11:01 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> As mentioned in the previous email, the given order numbers were deemed
>> lost by the courier.
>>
>> Please create the CRA as finance is asking for it in order to process the
>> refund.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 2, 2020 at 1:13 PM Mary Anne Agapito <[email-masked]>
>> wrote:
>>
>>> Hi Ekta,
>>>
>>> For this order
>>>
>>> 5/17/2020
>>>
>>> 600853022_2
>>>
>>> 18137273
>>>
>>> Muhammad Adeel Muhammad Fiaz
>>>
>>> Done
>>>
>>> Customer did not receive Shipments
>>>
>>> The item is out of stock and the customer doesn't other items. The
>>> customer wants a credit card refund.
>>>
>>> Can I raise a refund request now or shall we wait until the
>>> investigation is over?
>>>
>>> Please advise. Thank you
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Mon, Jun 1, 2020 at 3:31 PM Carmella Singh <
>>> [email-masked]> wrote:
>>>
>>>> Dear Shajeeb/ Danny,
>>>>
>>>>
>>>>
>>>> Good afternoon!
>>>>
>>>>
>>>>
>>>> Investigation is still going on.
>>>>
>>>>
>>>>
>>>> Once it is approved, we will let you know.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Carmella Singh *
>>>> Account Representative
>>>> *One Click* Delivery Services
>>>> Mobile: +971 524758143
>>>> Tel: +971 (0) 4 368 7011
>>>>
>>>> www.1click2deliver.com
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *From:* Danny Naik <[email-masked]>
>>>> *Sent:* Monday, June 1, 2020 3:14 PM
>>>> *To:* Shajeeb C <[email-masked]>
>>>> *Cc:* Mostafa saad <[email-masked]>; Carmella Singh <
>>>> [email-masked]>; Sujan Raj <[email-masked]>;
>>>> Sagar Khawani <[email-masked]>; Ekta Jesswani <[email-masked]>;
>>>> customer care <[email-masked]>; Eugene Mugisa <
>>>> [email-masked]>; Ahmed Nawaz <[email-masked]>;
>>>> Diana Fontanilla <[email-masked]>
>>>> *Subject:* Re: Mumzworld- Orders for Driver Muhammad Adeel
>>>>
>>>>
>>>>
>>>> Hi Carmella,
>>>>
>>>>
>>>>
>>>> Kindly confirm me on the below with the CN amount and orde details.
>>>>
>>>>
>>>>
>>>> *Regards,*
>>>>
>>>>
>>>>
>>>> *Danny Naik*
>>>>
>>>> Chief Accountant
>>>>
>>>> Mobile +971 5 222 94356
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 3:12 PM Shajeeb C <[email-masked]> wrote:
>>>>
>>>> Hi Danny,
>>>>
>>>>
>>>>
>>>> Please issue the CN for the same ASAP.
>>>>
>>>> All the same will be deducted from the payments.
>>>>
>>>>
>>>>
>>>> Regards,
>>>>
>>>> Shajeeb
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 2:24 PM Mostafa saad <[email-masked]>
>>>> wrote:
>>>>
>>>> @Shajeeb Cheriyath <[email-masked]> @Sagar Khawani
>>>> <[email-masked]>  All theses shipments were updating on the sheet
>>>> also please update them as lost.
>>>>
>>>>
>>>>
>>>> @Ekta Jesswani <[email-masked]> @customer care
>>>> <[email-masked]> Please place new orders to the mentioned
>>>> customers ASAP.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> Regards
>>>>
>>>>
>>>>
>>>> Mostafa Saad
>>>>
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 10:50 AM Sujan Raj <[email-masked]>
>>>> wrote:
>>>>
>>>> Hi Team,
>>>>
>>>>
>>>>
>>>> Please note we already applied replacement for  600858031  this order,
>>>> please process a replacement for rest eight orders.
>>>>
>>>>
>>>>
>>>> Warm Regards,
>>>>
>>>> Sujan Raj,
>>>>
>>>> Mobile : +971506855826
>>>>
>>>> Email : [email-masked]
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> On Mon, Jun 1, 2020 at 10:38 AM Carmella Singh <
>>>> [email-masked]> wrote:
>>>>
>>>> Dears,
>>>>
>>>>
>>>>
>>>> Good day!
>>>>
>>>>
>>>>
>>>> We need your kind assistance if you can send replacement for the below
>>>> 9 Orders.
>>>>
>>>>
>>>>
>>>> We are facing an issue with this driver, who refused to report Back to
>>>> Work and have tagged all orders as Delivered.
>>>>
>>>>
>>>>
>>>> We apologize for this inconvenience , trust that we are already doing
>>>> an investigation internally for this.
>>>>
>>>>
>>>>
>>>> In the meantime, please let us know as Sujan already has spoken to
>>>> these 9 customers and they are expecting the package anytime soon.
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Date*
>>>>
>>>> *Order #*
>>>>
>>>> *Order ID*
>>>>
>>>> *Driver*
>>>>
>>>> *Status*
>>>>
>>>> *Update*
>>>>
>>>> 5/17/2020
>>>>
>>>> 600853022_2
>>>>
>>>> 18137273
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/17/2020
>>>>
>>>> 600839184
>>>>
>>>> 18137324
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/17/2020
>>>>
>>>> 600853041_1
>>>>
>>>> 18137378
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/18/2020
>>>>
>>>> 600841993
>>>>
>>>> 18184483
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/18/2020
>>>>
>>>> 600849011_2
>>>>
>>>> 18184496
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/18/2020
>>>>
>>>> 600855143
>>>>
>>>> 18184613
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/19/2020
>>>>
>>>> 600848439
>>>>
>>>> 18231853
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Received
>>>>
>>>> 5/19/2020
>>>>
>>>> 600858031
>>>>
>>>> 18231897
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/19/2020
>>>>
>>>> 600860737_1
>>>>
>>>> 18231901
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>> 5/19/2020
>>>>
>>>> 600852648
>>>>
>>>> 18231928
>>>>
>>>> Muhammad Adeel Muhammad Fiaz
>>>>
>>>> Done
>>>>
>>>> Customer did not receive Shipments
>>>>
>>>>
>>>>
>>>>
>>>>
>>>> *Carmella Singh *
>>>> Account Representative
>>>> *One Click* Delivery Services
>>>> Mobile: +971 524758143
>>>> Tel: +971 (0) 4 368 7011
>>>>
>>>> www.1click2deliver.com
>>>>
>>>>
>>>>
>>>>