Subject: Re: CUSTOM DUTY DISPUTE- SO 100158507
From: Ronald Gaviola <[email-masked]>
To: Michaela Manibo <[email-masked]>
Cc: KSA Lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>
Date: Wed, 17 Jun 2020 12:49:34 +0400
List-Id: <ccteam.mumzworld.com>

Michaela,

Customer has to pay a government levy. This is a normal customs procedure
when a consumer is buying something from outside their country that passing
through customs

Regards,
Ronald

On Wed, Jun 17, 2020 at 12:45 PM Michaela Manibo <
[email-masked]> wrote:

> Hi Ronald,
>
> Please assist on this as the customer refused to pay the fee. We have
> offered a store credit but customer does not want to pay for it. Customer
> is very angry with it and needs a solution asap. Please assist.
>
>
>
> Thanks
>
>