Subject: Fwd: Missing part 200274627 // Brevi - Changing Mat Tablet - Bear
From: Samiya Sheikh <[email-masked]>
To: Syed Yakoob <[email-masked]>, Mohit Caleb <[email-masked]>, Muhammad Habib <[email-masked]>
Cc: customer care <[email-masked]>, "Outbound.fc" <[email-masked]>
Date: Wed, 17 Jun 2020 09:55:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

The following customer received her item but the bear cousin is missing.
Kindly assist.

---------- Forwarded message ---------
From: Tarek El-Far <[email-masked]>
Date: Sun, May 31, 2020 at 11:06 AM
Subject: RE: Missing part 200274627 // Brevi - Changing Mat Tablet - Bear
To: Samiya Sheikh <[email-masked]>
Cc: customer care <[email-masked]>

Dear Samiya

I have check the history of the subject order and it was delivered 6 weeks
back on April 18th so it’s not clear why the customer just came back?

Moreover, the item is wrapped in transparent plastic as it shows in the
attached image so if it’s missing the cushion or plastic is open then your
driver will not sign for receiving the same.

Accordingly, please check the below:

   1. Please check with the customer if the transparent plastic was
   received opened or not?
   2. Please check internally if the seal was opened and cushion was missed
   somewhere during those 6 weeks and how was the item delivered to the
   customer incomplete

Please let us know if we can be with further support

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

*From:* Samiya Sheikh <[email-masked]>
*Sent:* Thursday, 28 May, 2020 10:39
*To:* Tarek El-Far <[email-masked]>
*Cc:* customer care <[email-masked]>
*Subject:* Re: Missing part 200274627 // Brevi - Changing Mat Tablet - Bear

Hi Tarek,

Apologies, Kindly note the correct order no and PO:

200274627

POMUMZ_DXB182129

Regards

On Thu, May 28, 2020 at 10:19 AM Tarek El-Far <[email-masked]> wrote:

Hi Samiya

I can’t recognize any of those numbers, please provide copy of the PO or at
least the order number from Mumzworld to TAMA BREVI

Regards

Tarek El-Far

General Manager

TAMA L.L.C.

+971 555 99 1010

*From:* Samiya Sheikh <[email-masked]>
*Sent:* Thursday, 28 May, 2020 10:16
*To:* Tarek El-Far <[email-masked]>
*Cc:* customer care <[email-masked]>
*Subject:* Re: Missing part 200274627 // Brevi - Changing Mat Tablet - Bear

Hi Tarek,

correct order no is 600836970 and Please note the PO: PO_HQ3047

Regards

On Wed, May 27, 2020 at 8:17 PM Tarek El-Far <[email-masked]> wrote:

Hi Samiya

Please send me the PO number

Regards

Tarek El-Far
General Manager
TAMA L.L.C.
+971 555 99 1010

> On 27 May 2020, at 20:13, Samiya Sheikh <[email-masked]> wrote:
>
> 
> Hi Team,
>
> The following customer received her item but the bear cousin is missing.
Kindly assist.
>
>
>
> Regards
>
>
>
>