Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 << Reference ID: 57107411 >>
From: Amir Julkarnain <[email-masked]>
To: "ae.mumzworld" <[email-masked]>, Ronald Gaviola <[email-masked]>, "Mohanad Abououf (DHL AE)" <[email-masked]>, Eugene Mugisa <[email-masked]>, "Kashif Malik (DHL AE)" <[email-masked]>
Cc: customer care <[email-masked]>
Date: Wed, 17 Jun 2020 09:12:25 +0400
List-Id: <ccteam.mumzworld.com>

Hello Team,

Where are we on this? Kindly prioritize an update us accordingly.

Best regards

On Tue, 16 Jun 2020 at 11:33, Amir Julkarnain <[email-masked]> wrote:

> Hello Team,
>
> What is the update here? We need to sort this out ASAP.
>
> Best
>
> On Sun, 14 Jun 2020 at 22:38, ae.mumzworld via customer care <
> [email-masked]> wrote:
>
>> Hi Ronald,
>>
>>
>> Good day.
>>
>>
>> I shall check with our concerned team for a solution, to this issue &
>> revert back at the earliest.
>>
>>
>> Should you require any further assistance, please contact me directly.
>>
>> Best Regards,
>>
>> *Khalid Khalfan*
>> Key Account Advisor
>>
>> DHL EXPRESS
>> P.O.Box 6252
>> Dubai
>> United Arab Emirates
>> 2924114
>>
>>
>>
>>
>>
>>
>>
>>
>>
>>
>> >> *Original Message ...*
>> >> From: [email-masked]
>> >> To: [email-masked]
>> >> Cc: [email-masked], [email-masked],
>> [email-masked], [email-masked], [email-masked]
>> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
>> Reference ID: 57107411 >>
>> >> Sent: Sat, 13 Jun 2020 14:49:58 UTC+04:00
>> >>
>> >>
>> +ae.mumzworld <[email-masked]> Khalid
>>
>> >>
>> It seems like a new process? We haven't done this before. But anyway we
>> have tried to arrange a pick up but unfortunately our account is addressed
>> to UAE which I think there is no option to change it as the field itself is
>> in gray.
>>
>> >>
>> Please advise.
>>
>> >>
>> [[:removedImage(image.png):]]
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>>
>> >>
>> Regards,
>> Ronald
>>
>> >>
>>
>>
>> >>
>> On Sat, Jun 13, 2020 at 9:29 AM Amir Julkarnain <[email-masked]>
>> wrote:
>> >>
>>
>>> Hello Ronald and Eugene,
>>>
>>> >>
>>> We need your support here, Please assist.
>>>
>>> >>
>>> Best Regards
>>>
>>> >>
>>> On Thu, 11 Jun 2020 at 14:49, <[email-masked]> wrote:
>>> >>
>>>
>>>> Hi Amir,
>>>>
>>>>
>>>> >>
>>>>
>>>> Good day.
>>>>
>>>>
>>>> >>
>>>>
>>>> Since the shipments were delivered back in May. A new collection/pick
>>>> up request will have to be arranged via MY DHL+, for the items you would
>>>> like to have collected.
>>>>
>>>>
>>>> >>
>>>>
>>>> Please provide me with the booking reference numbers once generated, in
>>>> order for me to follow up directly with our team in Saudi Arabia.
>>>>
>>>>
>>>> >>
>>>> Should you require any further assistance, please contact me directly.
>>>>
>>>> >>
>>>>
>>>> >>
>>>> Best Regards,
>>>>
>>>> >>
>>>> *Khalid Khalfan*
>>>> Key Account Advisor
>>>>
>>>> >>
>>>> DHL EXPRESS
>>>> P.O.Box 6252
>>>> Dubai
>>>> United Arab Emirates
>>>> 2924114
>>>>
>>>>
>>>> >>
>>>>
>>>> [[:removedImage(AEKAD_Time1591580709219.jpg):]]
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>> >>
>>>>
>>>> >> *Original Message ...*
>>>> >> From: [email-masked]
>>>> >> To: [email-masked]
>>>> >> Cc: [email-masked], [email-masked],
>>>> [email-masked], [email-masked], [email-masked]
>>>> >> Subject: Re: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276 <<
>>>> Reference ID: 57107411 >>
>>>> >> Sent: Thu, 11 Jun 2020 11:22:57 UTC+04:00
>>>> >>
>>>> >>
>>>> Hello Khalid,
>>>>
>>>> >>
>>>> For the shipment 1384880232, the wrong item was delivered which is the
>>>> box # 2 of the shipment 1384880276
>>>> >>
>>>>
>>>> >>
>>>> And for the shipment 1384880276, what was delivered is also wrong and
>>>> it was supposedly for  1384880232.
>>>>
>>>> >>
>>>> Please arrange urgent collection and delivery to the correct consignee.
>>>>
>>>> >>
>>>> Best regards
>>>>
>>>>
>>>> >>
>>>> On Sun, 7 Jun 2020 at 14:15, <[email-masked]> wrote:
>>>> >>
>>>>
>>>>> Hi Amir,
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> Good day.
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> Waybill : *1384880276*, was already delivered on 27th May.
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> I would like to clarify on this request.
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> As per your request. One of the boxes under waybill : 1384880276,
>>>>> belongs to the consignee under waybill : 1384880232, correct ?
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> This means, waybill : *1384880276*, was supposed to be a *1
>>>>> piece(box)* shipment & waybill : *1384880232*, was supposed to be a 3*
>>>>> piece(box)*, shipment.
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> Please confirm in order for me to check with our destination team, if
>>>>> a retrieval is possible.
>>>>>
>>>>>
>>>>> >>
>>>>> Should you require any further assistance, please contact me directly.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> >>
>>>>> *Khalid Khalfan*
>>>>> Key Account Advisor
>>>>>
>>>>> >>
>>>>> DHL EXPRESS
>>>>> P.O.Box 6252
>>>>> Dubai
>>>>> United Arab Emirates
>>>>> 2924114
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> [[:removedImage(DHL_Time1558359423774.jpg):]]
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>> >>
>>>>>
>>>>> >> *Original Message ...*
>>>>> >> From: [email-masked]
>>>>> >> To: [email-masked], [email-masked],
>>>>> [email-masked], [email-masked], [email-masked]
>>>>> >> Cc: [email-masked]
>>>>> >> Subject: WRONG SHIPMENT DELIVERED - 700231868 - 1384880276
>>>>> >> Sent: Thu, 04 Jun 2020 15:37:51 UTC+04:00
>>>>> >>
>>>>> >>
>>>>> Hello Team,
>>>>>
>>>>> >>
>>>>> The above order was packed into 2 boxes. However, 1 box belongs to a
>>>>> different customer. Please see below:
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>>
>>>>> >>
>>>>> Wrong Shipment: 200274868 - 1384880232
>>>>>
>>>>> >>
>>>>> [[:removedImage(image.png):]]
>>>>> >>
>>>>>
>>>>> >>
>>>>> Please check and do the needful.
>>>>>
>>>>> >>
>>>>> Best Regards
>>>>>
>>>>> >>
>>>>> --
>>>>> >>
>>>>> *Amir Hussain Julkarnain*
>>>>> >> Customer Care Representative
>>>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>> >>
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>>
>>>>> >>
>>>>>
>>>>
>>>> >>
>>>>
>>>> >>
>>>>
>>>> --
>>>> >>
>>>> *Amir Hussain Julkarnain*
>>>> >> Customer Care Representative
>>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>>> <[email-masked]> │ w: www.mumzworld.com
>>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>> >>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>>
>>>> >>
>>>>
>>>
>>>
>>> >>
>>> --
>>> >>
>>> *Amir Hussain Julkarnain*
>>> >> Junior Team Leader
>>> >> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
>>> <[email-masked]> │ w: www.mumzworld.com
>>> >> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>> District, PO Box 500245, Dubai, UAE
>>> >>
>>> >>
>>>
>>
>>
>>
>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>

-- 
*Amir Hussain Julkarnain*
Junior Team Leader
p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
<[email-masked]> │ w: www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE