Subject: Re: Order #600875599 // Sku :PCG-ollellstrollwht // Name :OlliElla - Strolley - White // Missing Part Handle
From: Katy Rice <[email-masked]>
To: Denmark A <[email-masked]>
Cc: customer care <[email-masked]>, "Returns.fc" <[email-masked]>, "Alina D'Souza" <[email-masked]>, Umang Mehrotra <[email-masked]>, Mohamed Magdy <[email-masked]>
Date: Tue, 16 Jun 2020 21:51:25 +0400
List-Id: <ccteam.mumzworld.com>

HI - Thank you - we received the faulty item today.
Will you issue a new PO for the replacement item?

*Katy Rice*
Owner
Eco Souk LLC
M: +971 553 443 913

*Vote Here <https://www.motherbabychild.com/awards/2020/>*

Website: www.ecosouk.me
Facebook: Eco Souk ME
Instagram: @ecosoukme

A SHAMS, UAE Company

On Thu, Jun 11, 2020 at 10:47 AM Denmark A <[email-masked]> wrote:

> Hi Katy,
>
> Customer needs a replacement thank you.
>
> Regards,
> Den mark
>
> On Wed, Jun 10, 2020 at 7:50 PM Katy Rice <[email-masked]> wrote:
>
>> Please return this item and at the same time we will make an exchange.
>>
>> Does the customer want a new one or will she take a refund instead?
>>
>> Thanks
>> Katy
>>
>> *Katy Rice*
>> Owner
>> Eco Souk LLC
>> M: +971 553 443 913
>>
>>
>>
>>
>> *Vote Here <https://www.motherbabychild.com/awards/2020/>*
>>
>> Website: www.ecosouk.me
>> Facebook: Eco Souk ME
>> Instagram: @ecosoukme
>>
>> A SHAMS, UAE Company
>>
>>
>>
>> On Tue, Jun 9, 2020 at 2:35 PM Denmark A <[email-masked]> wrote:
>>
>>> Hi Katy,
>>>
>>> Please see the PO number POMUMZ_DXB202769 for your reference.
>>>
>>> Regards,
>>> Den mark
>>>
>>> On Tue, Jun 9, 2020 at 1:32 PM Katy Rice <[email-masked]> wrote:
>>>
>>>> Thank you - please advise the PO number for this order?
>>>>
>>>>
>>>>
>>>> *Katy Rice*
>>>> Owner
>>>> Eco Souk LLC
>>>> M: +971 553 443 913
>>>>
>>>>
>>>>
>>>>
>>>> *Vote Here <https://www.motherbabychild.com/awards/2020/>*
>>>>
>>>> Website: www.ecosouk.me
>>>> Facebook: Eco Souk ME
>>>> Instagram: @ecosoukme
>>>>
>>>> A SHAMS, UAE Company
>>>>
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 12:45 PM Denmark A <[email-masked]>
>>>> wrote:
>>>>
>>>>> Dear Vendor,
>>>>>
>>>>>
>>>>>
>>>>> Please see the below customer complaint and allow us to send the item
>>>>> back to you for your further evaluation.
>>>>>
>>>>>
>>>>> Return Reason:missing_part_or_pieces
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>>
>>>>> We appreciate your support in this matter, Thank you.
>>>>>
>>>>>
>>>>>
>>>>> Regards,
>>>>>
>>>>> Den mark
>>>>>
>>>>