Subject: SO# 200259635_2 - AWB# 290083724540
From: Mariya Christy <[email-masked]>
To: Samiya Sheikh <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Key Accounts - UAE <[email-masked]>, Colin Coelho <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>, Ronald Gaviola <[email-masked]>
Date: Sat, 13 Jun 2020 08:58:05 +0000
List-Id: <ccteam.mumzworld.com>

Dear Samiya,

Good Day!!

Please find the attached email refer to the sub shipment.

Thanks & Regards,
MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

[Description: Description: SMSA EXPRESS]<http://www.smsaexpress.com/>

[Description: Description: https://i.imgur.com/USrdqwS.png]<https://www.iso.org/home.html>

[Description: Description: https://i.imgur.com/SQX5bLW.png]<https://www.tapaonline.org/>

[Description: Description: https://i.imgur.com/cTTlr3y.png]<https://www.ticsi.org/>

[Description: Description: https://i.imgur.com/J7JkZV1.png]<https://sa.greatplacetowork.com/en/>

[Description: Description: fb]<http://www.facebook.com/SMSAExpress>

[Description: Description: tw]<http://twitter.com/SMSAExpress>

[Description: Description: ig]<http://www.instagram.com/SMSAExpress>

[Description: Description: in]<https://www.linkedin.com/company/smsaexpress/>

[Description: Description: Please consider the environment before printing this email]

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Samiya Sheikh [mailto:[email-masked]]
Sent: Saturday, 13 June, 2020 10:50 AM
To: Mariya Christy; Raghda Osama Abdelsalam Shemy; Ronald Gaviola
Cc: Anas nazzal; Hussain Firoz Miyagamwala; customer care; Eugene Mugisa
Subject: Re: SO# 200259635_2 - AWB# 290083724540

Hi Team,

Please update the status of the 3rd package urgently. the customer is following up.

Missing item: Chicco - Polly Progres5 Highchair, Grey.

Regards

On Sun, Jun 7, 2020 at 10:43 AM Anas nazzal <[email-masked]<mailto:[email-masked]>> wrote:
Dear Team,

KIndly assist with the subject order as the customer called again to follow up.

Best Regards,
Anas Nazzal

[https://ipmcdn.avast.com/images/icons/icon-envelope-tick-round-orange-animated-no-repeat-v1.gif]<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

Virus-free. www.avast.com<https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>

On Fri, Jun 5, 2020 at 11:27 AM Radwa Ali <[email-masked]<mailto:[email-masked]>> wrote:
Hi Mariya and Raghda,
Please check the tracking number above as this shipment has 3 boxes.
The Customer was handed 2 and the 3rd she kept chasing and she was advised that the box is not with SMSA.
Last call she had with the SMSA customer support they told her the box was with them but was returned.
The tracking number of course now shows as delivered while she did not receive the full package.
We need an answer ASAP to know whether the shipment is still in you facility or returned to our WH as she needs the item urgently.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

Subject: SO# 200259635_2 - AWB# 290083724540
From: Mariya Christy <[email-masked]>
To: Radwa Ali <[email-masked]>
Cc: customer care <[email-masked]>, Eugene Mugisa <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, Ronald Gaviola <[email-masked]>, Key Accounts - UAE <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>
Date: Sat, 6 Jun 2020 10:24:41 +0000

Dear Radwa,

Please take a note that AWB#171083724550 has been returned to your KSA facility.

No

Barcode

Scan

Received By

Post Time

1

171083724550

Returned

HAMZA

23/05/2020 15:27

2

290083724540

Delivered

MUHAMMAD ABDULLAH MEHMADI

29/04/2020 19:07

3

171083724561

Delivered

MUHAMMAD ABDULLAH MEHMADI

28/04/2020 20:37

Thanks & Regards,

MARIYA CHRISTY

CS Key Accounts Agent
Customer Service Dept.
Dubai - United Arab Emirates

T

+971 4 606 9099

 EXT

  4032

M

+971 58 954 7017

 F

+971 4 235 1166

E

[email-masked]<mailto:[email-masked]>

                        Description: Description: SMSA EXPRESS<http://www.smsaexpress.com/>

Description: Description: https://i.imgur.com/USrdqwS.png<https://www.iso.org/home.html>

        Description: Description: https://i.imgur.com/SQX5bLW.png<https://www.tapaonline.org/>

        Description: Description: https://i.imgur.com/cTTlr3y.png<https://www.ticsi.org/>

        Description: Description: https://i.imgur.com/J7JkZV1.png<https://sa.greatplacetowork.com/en/>

                        Description: Description: fb<http://www.facebook.com/SMSAExpress>

Description: Description: tw<http://twitter.com/SMSAExpress>

Description: Description: ig<http://www.instagram.com/SMSAExpress>

Description: Description: in<https://www.linkedin.com/company/smsaexpress/>

Description: Description: Please consider the environment before printing this email

This e-mail contains confidential information or information belonging to SMSA Express and is intended solely for the addressees. The unauthorized disclosure, use, dissemination or copying (either whole or partial) of this e-mail, or any information it contains, is prohibited. E-mails are susceptible to alteration and their integrity cannot be guaranteed. SMSA Express shall not be liable for this e-mail if modified or falsified. If you are not the intended recipient of this e-mail, please delete it immediately from your system and notify the sender of the wrong delivery and the mail deletion.

From: Radwa Ali [mailto:[email-masked]]
Sent: Friday, 05 June, 2020 11:27 AM
To: Mariya Christy; Raghda Osama Abdelsalam Shemy
Cc: customer care; Eugene Mugisa; Hussain Firoz Miyagamwala; Ronald Gaviola
Subject: SO# 200259635_2 - AWB# 290083724540

Hi Mariya and Raghda,

Please check the tracking number above as this shipment has 3 boxes.

The Customer was handed 2 and the 3rd she kept chasing and she was advised that the box is not with SMSA.

Last call she had with the SMSA customer support they told her the box was with them but was returned.

The tracking number of course now shows as delivered while she did not receive the full package.

We need an answer ASAP to know whether the shipment is still in you facility or returned to our WH as she needs the item urgently.

Radwa Ali
Customer Care Representative
p:  +971 526476307│ e: [email-masked]<mailto:[email-masked]>  │ w: www.mumzworld.com<http://www.mumzworld.com/>
a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box 500245, Dubai, UAE

 Inline image 1<https://mail.google.com/mail/u/0/?ui=2&ik=e24c88d399&attid=0.1&permmsgid=msg-f%3A1649981980103539680&th=16e5e9de71ddfbe0&view=fimg&sz=s0-l75-ft&attbid=ANGjdJ95JLKhOXcIJT5jHbVS3TTIuAiTB8AyBMAI_OSFtYzX6b5JJbj27qNVGtuKksk8I52g1jQ5y40FXGSxBCednlYy-F_nlrrq5hZeMhmuxsJyUg6GwuPv5ClP4pU&disp=emb&realattid=ii_1562a22ad936cd8e>