Subject: Re: You Got a Gift Refund- 600866929
From: Mary Anne Agapito <[email-masked]>
To: Fabian Joseph Melder <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Sagar Khawani <[email-masked]>, Samiya Sheikh <[email-masked]>, customer care <[email-masked]>, Sara Ahmed <[email-masked]>, Viji K <[email-masked]>, Sean Middleton <[email-masked]>, Abdul Hameed Khan <[email-masked]>, Bilal Latif <[email-masked]>
Date: Sat, 13 Jun 2020 12:41:24 +0400
List-Id: <ccteam.mumzworld.com>

Hi Fabian,

Thank you for your usual support.

@Sagar Khawani <[email-masked]> - gc was issued instead as the omer
keeps on following up and extremely upset about the delay.

Case closed.

Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, Jun 11, 2020 at 10:39 AM Fabian Joseph Melder <
[email-masked]> wrote:

> Dear Mary,
>
> The voucher is active from our end and its activated.
>
> Please check from your end, if you have activated it as well only then it
> will work.
>
>
>
>
>
> Best Regards,
>
> Fabian J Melder
> *Manager **Training & Operations*
>
> T. +971 4 441 8674
> M. +971 50 657 4025
> E. [email-masked]
> SE. [email-masked]
> A.
>
> G06, Loft Offices 3, Entrance B
> Dubai Media City, Dubai - UAE
> P.O. Box 502681
>
> Download the App
> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti> [image:
> Yougotagift.com]
> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>
>
> On Thu, Jun 11, 2020 at 10:22 AM Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Fabian,
>>
>> The customer called again, he tried using the voucher today but still,
>> it's inactive.
>>
>> Please check and advise when done.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Tue, Jun 9, 2020 at 7:16 PM Fabian Joseph Melder <
>> [email-masked]> wrote:
>>
>>> Dear Anas,
>>>
>>> Its active from our end.
>>>
>>> Regards,
>>> Fabian
>>>
>>>
>>>
>>> Get Outlook for Android <https://aka.ms/ghei36>
>>> ------------------------------
>>> *From:* Anas nazzal <[email-masked]>
>>> *Sent:* Tuesday, June 9, 2020 6:48:38 PM
>>> *To:* Fabian Joseph Melder <[email-masked]>
>>> *Cc:* Sagar Khawani <[email-masked]>; Samiya Sheikh <
>>> [email-masked]>; Mary Anne Agapito <[email-masked]>;
>>> customer care <[email-masked]>; Sara Ahmed <
>>> [email-masked]>
>>> *Subject:* Re: You Got a Gift Refund- 600866929
>>>
>>> Dear Team,
>>>
>>> KIndly confirm if the code for order 600866929  has been activated.
>>>
>>> Best regards
>>> Anas Nazzal
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-2793643539223430462_m_-5542202764516488066_m_-4959859741139754055_x_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>> On Tue, Jun 9, 2020 at 11:59 AM Fabian Joseph Melder <
>>> [email-masked]> wrote:
>>>
>>> Dear Sagar,
>>>
>>> Hope all is well,
>>>
>>> Please note that there were 3 cases from Mary.
>>>
>>> 3872535826502 - SAR 500
>>> 3354436663771 - AED 110
>>> 3680677914977 - AED 50
>>>
>>> All the code are reactivated and customers can reuse the codes again.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Fabian J Melder
>>> *Manager **Training & Operations*
>>>
>>> T. +971 4 441 8674
>>> M. +971 50 657 4025
>>> E. [email-masked]
>>> SE. [email-masked]
>>> A.
>>>
>>> G06, Loft Offices 3, Entrance B
>>> Dubai Media City, Dubai - UAE
>>> P.O. Box 502681
>>>
>>> Download the App
>>> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
>>> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti> [image:
>>> Yougotagift.com]
>>> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>>>
>>>
>>> On Tue, Jun 9, 2020 at 11:50 AM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>> Fabian
>>>
>>>
>>>
>>> Can you provide me with list of voucher which you will cancelled ?
>>>
>>>
>>>
>>> *From:* Fabian Joseph Melder <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 4:46 PM
>>> *To:* Samiya Sheikh <[email-masked]>; Sagar Khawani <
>>> [email-masked]>
>>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>>> [email-masked]>
>>> *Subject:* Re: You Got a Gift Refund- 600866929
>>>
>>>
>>>
>>> Hi Sagar,
>>>
>>>
>>>
>>> Kindly note that Bilal our Head of Finance has requested IT to make all
>>> the voucher that recently had orders canceled reactivated as a special case.
>>>
>>>
>>>
>>> Give us time till tomorrow morning and all the vouchers we will
>>> consolidate them and have it activated so customers can use it for future
>>> purchases.
>>>
>>>
>>>
>>> Regards,
>>>
>>> Fabian
>>>
>>>
>>>
>>> Get Outlook for Android <https://aka.ms/ghei36>
>>> ------------------------------
>>>
>>> *From:* Samiya Sheikh <[email-masked]>
>>> *Sent:* Monday, June 8, 2020 4:42:38 PM
>>> *To:* Sagar Khawani <[email-masked]>
>>> *Cc:* Mary Anne Agapito <[email-masked]>; customer care <
>>> [email-masked]>; Fabian Joseph Melder <[email-masked]>
>>> *Subject:* Re: You Got a Gift Refund- 600866929
>>>
>>>
>>>
>>> Hi Sagar,,
>>>
>>>
>>>
>>> Please confirm if we should create GC to the customer.
>>>
>>>
>>>
>>> Regards
>>>
>>>
>>>
>>> On Sun, Jun 7, 2020 at 8:57 PM Fabian Joseph Melder <
>>> [email-masked]> wrote:
>>>
>>> Hi Sagar,
>>>
>>>
>>>
>>> The code is already redeemed in our system and it will appear in your
>>> billing cycle.
>>>
>>>
>>>
>>>
>>>
>>> Best Regards,
>>>
>>> Fabian J Melder
>>> *Manager Training & Operations*
>>>
>>>
>>>
>>>
>>>
>>> T. +971 4 441 8674
>>> M. +971 50 657 4025
>>> E. [email-masked]
>>> SE. [email-masked]
>>>
>>> A.
>>>
>>> G06, Loft Offices 3, Entrance B
>>> Dubai Media City, Dubai - UAE
>>> P.O. Box 502681
>>>
>>> Download the App
>>>
>>> <https://geo.itunes.apple.com/us/app/you-got-a-gift/id1003784085?mt=8&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=iosapp-aarti>
>>> <https://play.google.com/store/apps/details?id=com.yougotagift.YouGotaGiftApp&utm_source=yougotagift.com&utm_medium=signature&utm_campaign=androidapp-aarti>
>>>
>>> <http://yougotagift.com/?utm_source=yougotagift.com&utm_medium=signature&utm_campaign=emaillogo>
>>>
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Wed, Jun 3, 2020 at 3:09 PM Sagar Khawani <[email-masked]>
>>> wrote:
>>>
>>> Fabian
>>>
>>> Is it redeem in your system and you will pay us?
>>>
>>> So I arrange for store credit to customer from our end
>>>
>>> Thx
>>>
>>> Sagar
>>>
>>>
>>>
>>> *From:* Mary Anne Agapito <[email-masked]>
>>> *Sent:* Wednesday, June 3, 2020 2:19 PM
>>> *To:* Sagar Khawani <[email-masked]>; Fabian Joseph Melder <
>>> [email-masked]>
>>> *Cc:* customer care <[email-masked]>
>>> *Subject:* Re: You Got a Gift Refund- 600866929
>>>
>>>
>>>
>>> Hi Sagar and Fabian,
>>>
>>>
>>>
>>> Has this already been sorted out?
>>>
>>>
>>>
>>> Please advise. Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, Jun 2, 2020 at 3:46 PM Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>> Hi Sagar and Fabian,
>>>
>>>
>>>
>>> Need your assistance in this case.
>>>
>>>
>>>
>>> Kindly reactivate the voucher for 49.91 AED, the payment didn't go
>>> through.
>>>
>>>
>>>
>>> Here is the voucher number - 3680677914977
>>>
>>>
>>>
>>> Hope to hear from you soon. Thank you
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>>
>>>
>>> On Tue, May 26, 2020 at 9:57 AM Mary Anne Agapito <
>>> [email-masked]> wrote:
>>>
>>> Hi Fabian,
>>>
>>>
>>>
>>> We have a customer who used the GC in her order ( # 600866929 ) with us.
>>>
>>>
>>>
>>> Kindly reactivate the amount of AED 49.91 as the order has already been
>>> cancelled due to no payment received.
>>>
>>>
>>>
>>> Thank you
>>>
>>> Warm Regards,
>>>
>>>
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>>
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
>>> www.avast.com
>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>> <#m_-2793643539223430462_m_-5542202764516488066_m_-4959859741139754055_x_DAB4FAD8-2DD7-40BB-A1B8-4E2AA1F9FDF2>
>>>
>>