Subject: Re: Missing parts -600840705// SKU: DBT-IF-073-M
From: Mary Anne Agapito <[email-masked]>
To: Mostafa saad <[email-masked]>, Eugene Mugisa <[email-masked]>
Cc: Omar Ismail <[email-masked]>, Mohit Caleb <[email-masked]>, "Alina D'Souza" <[email-masked]>, Mohamed Magdy <[email-masked]>, Ekta Jesswani <[email-masked]>, Mohammad Abdul Naser <[email-masked]>, customer care <[email-masked]>, "Returns.fc" <[email-masked]>, lastmile <[email-masked]>, Umang Mehrotra <[email-masked]>, Denmark A <[email-masked]>, Shady Elgendy <[email-masked]>, Hyacinth Joyce <[email-masked]>, Anas nazzal <[email-masked]>, Syed Yakoob <[email-masked]>, Amir Julkarnain <[email-masked]>, C
Date: Sat, 13 Jun 2020 11:52:15 +0400
List-Id: <ccteam.mumzworld.com>

Hi Mostafa and Eugene,

We need your support in this case.

Please ensure the delivery of the missing part today without any fail.

The customer is extremely upset.

Please advise us when done. Thank you
Warm Regards,

*Mary Anne Agapito*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
 www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Sat, Jun 13, 2020 at 8:49 AM Amir Julkarnain <[email-masked]>
wrote:

> Hello Mostafa,
>
> Any update on this? If still not sorted, Please ensure that this will be
> done today.
>
> Best Regards
>
> On Thu, 11 Jun 2020 at 18:09, Mary Anne Agapito <[email-masked]>
> wrote:
>
>> Hi Team,
>>
>> We spoke to the customer but the item that was supposed to be delivered
>> before 5 pm has not been delivered yet.
>>
>> @Mostafa saad <[email-masked]>  - the customer already left,
>> please ensure the delivery tomorrow max. The customer is extremely upset.
>>
>> Thank you
>> Warm Regards,
>>
>> *Mary Anne Agapito*
>> Customer Care Representative
>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>  w: www.mumzworld.com
>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>> PO Box 500245, Dubai, UAE
>>
>>
>>
>> On Thu, Jun 11, 2020 at 10:52 AM Mary Anne Agapito <
>> [email-masked]> wrote:
>>
>>> Hi Mostafa,
>>>
>>> As discussed, the new order created has been canceled.
>>>
>>> @Clearway Express <[email-masked]> - please ensure the
>>> delivery today without any fail before 5 pm as the customer is about to
>>> leave.
>>>
>>> The customer has been informed that the missing part has already been
>>> found.
>>>
>>> Please advise when done. Thank you all.
>>> Warm Regards,
>>>
>>> *Mary Anne Agapito*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>> │ w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>>
>>> On Thu, Jun 11, 2020 at 10:06 AM Mostafa saad <[email-masked]>
>>> wrote:
>>>
>>>> Hello Mary
>>>>
>>>> Please hold the new order !!
>>>>
>>>> @Clearway Express <[email-masked]>  Please deliver this
>>>> order to the customer ASAP.
>>>>
>>>> Regards
>>>>
>>>> Mostafa Saad
>>>> LM Supervisor at Mumzworld
>>>>
>>>>
>>>> On Wed, Jun 10, 2020 at 6:33 PM Mary Anne Agapito <
>>>> [email-masked]> wrote:
>>>>
>>>>> Hi Amir,
>>>>>
>>>>> Since there was no response received from Syed nor Mostafa, as per
>>>>> your advice, a new order was created.
>>>>>
>>>>> 600890276
>>>>>
>>>>> @Mary Ann Balancio <[email-masked]>  - kindly create the PO
>>>>>
>>>>> Thank you
>>>>> Warm Regards,
>>>>>
>>>>> *Mary Anne Agapito*
>>>>> Customer Care Representative
>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>> District, PO Box 500245, Dubai, UAE
>>>>>
>>>>>
>>>>>
>>>>> On Wed, Jun 10, 2020 at 6:18 PM Mary Anne Agapito <
>>>>> [email-masked]> wrote:
>>>>>
>>>>>> Hi Mostafa and Syed,
>>>>>>
>>>>>> May we have an update, please?
>>>>>>
>>>>>> Otherwise, we will just place a new order to resolve the issue once
>>>>>> and for all.
>>>>>>
>>>>>> Please reply. Thank you
>>>>>> Warm Regards,
>>>>>>
>>>>>> *Mary Anne Agapito*
>>>>>> Customer Care Representative
>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>
>>>>>>
>>>>>>
>>>>>> On Wed, Jun 10, 2020 at 12:51 PM Mary Anne Agapito <
>>>>>> [email-masked]> wrote:
>>>>>>
>>>>>>> Hi Syed,
>>>>>>>
>>>>>>> What had happened to this case? Based on our last conversation last
>>>>>>> Saturday, the missing part was found and being prepared to reship.
>>>>>>>
>>>>>>> Then Omar said the item is nowhere to be found and Mostafa didn't
>>>>>>> receive it as well.
>>>>>>>
>>>>>>> Please clarify, we need an urgent update. The customer is very
>>>>>>> furious and doesn't want to hang up.
>>>>>>>
>>>>>>> Thank you
>>>>>>> Warm Regards,
>>>>>>>
>>>>>>> *Mary Anne Agapito*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>>
>>>>>>> On Wed, Jun 10, 2020 at 12:41 PM Mostafa saad <
>>>>>>> [email-masked]> wrote:
>>>>>>>
>>>>>>>> Hello Sayed
>>>>>>>>
>>>>>>>> I'm did not receive the missing part
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>>
>>>>>>>> Regards
>>>>>>>>
>>>>>>>> Mostafa Saad
>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>
>>>>>>>>
>>>>>>>> On Mon, Jun 8, 2020 at 3:53 PM Omar Ismail <[email-masked]>
>>>>>>>> wrote:
>>>>>>>>
>>>>>>>>> Hi Mohit,
>>>>>>>>>
>>>>>>>>> Please be informed that we checked for the missing part in the wh,
>>>>>>>>> but unfortunately couldn't find the same.
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> *Thanks,*
>>>>>>>>>
>>>>>>>>> *Omar Ismail | Mumzworld Services*
>>>>>>>>> *Email: [email-masked] <[email-masked]>*
>>>>>>>>>
>>>>>>>>>
>>>>>>>>>
>>>>>>>>> On Mon, Jun 8, 2020 at 3:33 PM Mostafa saad <
>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>
>>>>>>>>>> @Clearway Express <[email-masked]>  Please share your
>>>>>>>>>> feedback for this AWB (  600840705
>>>>>>>>>> Regards
>>>>>>>>>>
>>>>>>>>>> Mostafa Saad
>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>
>>>>>>>>>>
>>>>>>>>>> On Mon, Jun 8, 2020 at 3:19 PM Eugene Mugisa <
>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>
>>>>>>>>>>> + @Mostafa saad <[email-masked]>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> What happened here?
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best,
>>>>>>>>>>>
>>>>>>>>>>> Eugene.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Alina D'Souza <[email-masked]>
>>>>>>>>>>> *Sent:* Monday, June 8, 2020 3:01 PM
>>>>>>>>>>> *To:* Mostafa saad <[email-masked]>; Eugene Mugisa <
>>>>>>>>>>> [email-masked]>; Syed Yakoob <[email-masked]>;
>>>>>>>>>>> Mohamed Magdy <[email-masked]>
>>>>>>>>>>> *Cc:* Ekta Jesswani <[email-masked]>; Mohammad Abdul Naser <
>>>>>>>>>>> [email-masked]>; Mary Anne Agapito <
>>>>>>>>>>> [email-masked]>; Omar Ismail <[email-masked]>;
>>>>>>>>>>> Mohit Caleb <[email-masked]>; customer care <
>>>>>>>>>>> [email-masked]>; Returns.fc <[email-masked]>;
>>>>>>>>>>> lastmile <[email-masked]>; Umang Mehrotra <
>>>>>>>>>>> [email-masked]>; Denmark A <[email-masked]>; Shady
>>>>>>>>>>> Elgendy <[email-masked]>; Hyacinth Joyce <
>>>>>>>>>>> [email-masked]>; Anas nazzal <[email-masked]>
>>>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Syed / Eugene,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Could you please confirm if reshipped. Its a while now customer
>>>>>>>>>>> is complaining.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mohamed Magdy <[email-masked]> need your assistance in
>>>>>>>>>>> this case. The missing part is not yet received and customer is complaining
>>>>>>>>>>> since 16th May.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Mon, Jun 8, 2020 at 2:36 PM Anas nazzal <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly note that the customer called again to complain about the
>>>>>>>>>>> same issue.
>>>>>>>>>>>
>>>>>>>>>>> The customer extremely angry due to fake promises and lack of
>>>>>>>>>>> commitment.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best regards,
>>>>>>>>>>>
>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>
>>>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, Jun 7, 2020 at 8:30 AM Yaseen Shaqra <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please arrange a call back to the customer at the soonest, the
>>>>>>>>>>> customer received an SMS at 8:00 Am, to arrange the delivery
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 2:01 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Mostafa,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please contact the customer on the number given below:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> 971 557189240
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thanks again.
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 1:59 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Syed,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you for the update.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>>>>> <[email-masked]>  - pls reship asap, the customer is
>>>>>>>>>>> calling again.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> I appreciate your support.
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, Jun 6, 2020 at 11:11 AM Syed Yakoob <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello Mac,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Missing item prepared reship. @Mohammad Abdul Naser
>>>>>>>>>>> <[email-masked]> @Omar Ismail <[email-masked]> please
>>>>>>>>>>> adjust inventory for this item.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> ᐧ
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sat, 6 Jun 2020 at 11:09, Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Syed,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> As discussed, please reship the missing parts today as much as
>>>>>>>>>>> possible.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @lastmile <[email-masked]> @Mostafa saad
>>>>>>>>>>> <[email-masked]> - please share the details of the
>>>>>>>>>>> courier who will be assigned.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 4, 2020 at 10:30 AM Mostafa saad <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hello Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> As per our record, we have received on the box from OB team.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Also we were delivered the same to the customer.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> POD from Wimo for your reference.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Mostafa Saad
>>>>>>>>>>>
>>>>>>>>>>> LM Supervisor at Mumzworld
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 4, 2020 at 9:42 AM Alina D'Souza <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Eugene,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Need your assistance please advise how many boxes we have shipped
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Customer received 1 box only. We should have the missing box
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mohamed Magdy <[email-masked]> Need your assistance on
>>>>>>>>>>> this case customer is following up since May.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Thu, Jun 4, 2020 at 9:09 AM Hyacinth Joyce <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mohit Caleb <[email-masked]> do we have an update? The
>>>>>>>>>>> customer is constantly following up. We need to give an update Today
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Joyce Alvarado*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>>
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, 31 May 2020 at 09:07, Alina D'Souza <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Thanks, Nessy,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> @Mohit Caleb <[email-masked]> please advise if the missing
>>>>>>>>>>> box is with us.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 31, 2020 at 9:02 AM Nessy <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> I replied on this mail.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please check your spam folder.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Ashley,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Could you help me on this.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Alina and team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> IF-073M consist of 2 boxes. I can share you the invoice as we
>>>>>>>>>>> sent you correct box quantity for sure.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Let me know if you need further assistance. Thank you.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> NESSY LANDICHO
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Tel: 056-219-2466 / 04-328-9154 | Email: [email-masked]
>>>>>>>>>>>
>>>>>>>>>>> *DJ Corner <http://www.djcorner.ae/> **|* *Toy Corner*
>>>>>>>>>>> <http://www.toycorner.ae/> *|** Kiju <http://www.kiju.me/>*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <http://www.desertbeat.com/>[image:
>>>>>>>>>>> cid:[email-masked]] <http://www.desertbeat.com/>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *From:* Alina D'Souza [mailto:[email-masked]]
>>>>>>>>>>> *Sent:* Sunday, May 31, 2020 8:54 AM
>>>>>>>>>>> *To:* Mohit Caleb; Nessy
>>>>>>>>>>> *Cc:* customer care; Returns.fc; lastmile; Ekta Jesswani; Anas
>>>>>>>>>>> nazzal; Umang Mehrotra; Denmark A; Veronique Bachmann; Shady Elgendy;
>>>>>>>>>>> Mohamed Magdy
>>>>>>>>>>> *Subject:* Re: Missing parts -600840705// SKU: DBT-IF-073-M
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Hi Team,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please advise if we have the missing piece, if not we will
>>>>>>>>>>> arrange a replacement
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly confirm asap
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Regards,
>>>>>>>>>>>
>>>>>>>>>>> Alina
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 31, 2020 at 8:46 AM Anas nazzal <[email-masked]>
>>>>>>>>>>> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Dear Mohit
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly confirm as the customer called again to follow up.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> Anas Nazzal
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> On Sun, May 17, 2020 at 5:28 PM Mary Anne Agapito <
>>>>>>>>>>> [email-masked]> wrote:
>>>>>>>>>>>
>>>>>>>>>>> Hi Nessy,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> As per the customer, there are some missing parts on this item.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> POMUMZ_DXB189506
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Please see below:
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> With regard to my order 600840705, please note that we had order
>>>>>>>>>>> from ifam the “Marshmallow plus baby room-mint” as per the 1st attached
>>>>>>>>>>> photo and product desrciption on mumzworld website-rectangular room with
>>>>>>>>>>> two sides 200cm the other two sides 140cm and height 65cm, it seems that
>>>>>>>>>>> there are at least 10 rail-pieces.
>>>>>>>>>>>
>>>>>>>>>>> However,we received one box with only 4 rail-pieces as per the
>>>>>>>>>>> rest attached photos.
>>>>>>>>>>>
>>>>>>>>>>> Please could you please follow our request and inform us about
>>>>>>>>>>> the missing parts asap.
>>>>>>>>>>>
>>>>>>>>>>> Many thanks in advance,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Kindly check and do the needful. The wife is about to give birth
>>>>>>>>>>> anytime soon, and needs it urgently.
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> Thank you
>>>>>>>>>>>
>>>>>>>>>>> Warm Regards,
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> *Mary Anne Agapito*
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>> You received this message because you are subscribed to the
>>>>>>>>>>> Google Groups "lastmile" group.
>>>>>>>>>>> To unsubscribe from this group and stop receiving emails from
>>>>>>>>>>> it, send an email to [email-masked].
>>>>>>>>>>> To view this discussion on the web visit
>>>>>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com
>>>>>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAB_HPgETMVMpdkeSxQXxJt-PajNm6tNEm2xojTWEGmVEVHdK6w%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>>>>>> .
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>>>>>>>>
>>>>>>>>>>> Best Regards,
>>>>>>>>>>>
>>>>>>>>>>> *Yaseen Shaqra*
>>>>>>>>>>>
>>>>>>>>>>> Customer Care Representative
>>>>>>>>>>> p:  +971 4 4339455│ e: [email-masked]
>>>>>>>>>>> <[email-masked]>  │ w: www.mumzworld.com
>>>>>>>>>>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District,
>>>>>>>>>>> PO Box 500245, Dubai, UAE
>>>>>>>>>>>
>>>>>>>>>>> *Error! Filename not specified.*
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>
>>>>>>>>>>> Virus-free. www.avast.com
>>>>>>>>>>> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>>
>>>>>>>>>>> --
>>>>> You received this message because you are subscribed to the Google
>>>>> Groups "lastmile" group.
>>>>> To unsubscribe from this group and stop receiving emails from it, send
>>>>> an email to [email-masked].
>>>>> To view this discussion on the web visit
>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com
>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAGn28S%3D8GObTmQTv1Z0R24wWr1tL7oeEwHrZ7XFQ9frmdEJsQw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>> .
>>>>>
>>>>
>
> --
> *Amir Hussain Julkarnain*
> Junior Team Leader
> p:  +971 (0)4 4339455   Ext 1322 │ e: [email-masked]
> <[email-masked]> │ w: www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>