Subject: Re: SO# 200259635_2 - AWB# 290083724540
From: Samiya Sheikh <[email-masked]>
To: Mariya Christy <[email-masked]>, Raghda Osama Abdelsalam Shemy <[email-masked]>, Ronald Gaviola <[email-masked]>
Cc: Anas nazzal <[email-masked]>, Hussain Firoz Miyagamwala <[email-masked]>, customer care <[email-masked]>, Eugene Mugisa <[email-masked]>
Date: Sat, 13 Jun 2020 10:50:03 +0400
List-Id: <ccteam.mumzworld.com>

Hi Team,

Please update the status of the 3rd package urgently. the customer is
following up.

Missing item: Chicco - Polly Progres5 Highchair, Grey.

Regards

On Sun, Jun 7, 2020 at 10:43 AM Anas nazzal <[email-masked]> wrote:

> Dear Team,
>
> KIndly assist with the subject order as the customer called again to
> follow up.
>
> Best Regards,
> Anas Nazzal
>
>
>
> <https://www.avast.com/sig-email?utm_medium=email&utm_source=link&utm_campaign=sig-email&utm_content=webmail> Virus-free.
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>
> On Fri, Jun 5, 2020 at 11:27 AM Radwa Ali <[email-masked]> wrote:
>
>> Hi Mariya and Raghda,
>> Please check the tracking number above as this shipment has 3 boxes.
>> The Customer was handed 2 and the 3rd she kept chasing and she was
>> advised that the box is not with SMSA.
>> Last call she had with the SMSA customer support they told her the box
>> was with them but was returned.
>> The tracking number of course now shows as delivered while she did not
>> receive the full package.
>> We need an answer ASAP to know whether the shipment is still in you
>> facility or returned to our WH as she needs the item urgently.
>>
>> *Radwa Ali*
>> Customer Care Representative
>> p:  +971 526476307│ e: [email-masked] <[email-masked]>  │ w:
>> www.mumzworld.com
>> a:  Office B101, 1st Floor, Building 4B, Dubai Design District, PO Box
>> 500245, Dubai, UAE
>>
>