Subject: RE: Order Delayed 600859699
From: "Carmella Singh" <[email-masked]>
To: "'Anas nazzal'" <[email-masked]>, "'Sujan Raj'" <[email-masked]>, "'Returns.fc'" <[email-masked]>
Cc: "'Anoos'" <[email-masked]>, "'Denmark A'" <[email-masked]>, "'Mostafa saad'" <[email-masked]>, "'lastmile'" <[email-masked]>, "'customer care'" <[email-masked]>, <[email-masked]>
Date: Sat, 13 Jun 2020 09:44:49 +0400
List-Id: <ccteam.mumzworld.com>

Dear Anas,

Good day!

We already have issued credit note for this order.

Please coordinate with Shajeeb for the same.

Attached email fyr.

 

From: Anas nazzal <[email-masked]> 
Sent: Friday, June 12, 2020 11:06 AM
To: Sujan Raj <[email-masked]>; Carmella Singh <[email-masked]>; Returns.fc <[email-masked]>
Cc: Anoos <[email-masked]>; Denmark A <[email-masked]>; Mostafa saad <[email-masked]>; lastmile <[email-masked]>; customer care <[email-masked]>
Subject: Re: Order Delayed 600859699

Dear Team,

Kindly update the status as the customer called again requesting cancellation and refund.

The customer is extremely upset and she will report to the Economic department.

Best regards,

Anas Nazzal

 

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On Fri, Jun 5, 2020 at 8:13 PM Sujan Raj <[email-masked] <mailto:[email-masked]> > wrote:

Hi Mary,

Good Evening,

Please note, there are two boxes on this order, the Single box returned back to Mumzworld warehouse and one box is missing by the driver on the route.

Already update on the returning time single box is missing. 

 

Warm Regards,

Sujan Raj,

Mobile : +971506855826

Email : [email-masked] <mailto:[email-masked]> 

 

On Fri, Jun 5, 2020 at 1:23 PM Mary Anne Agapito <[email-masked] <mailto:[email-masked]> > wrote:

Hi Team,

Has this order been returned to us? It's already canceled in your system. Kindly confirm.

@Returns.fc <mailto:[email-masked]>  @Denmark A <mailto:[email-masked]>  - is this in the warehouse? If it is, please create the CRA, the customer is so furious and wants her money back asap.

Please advise. Thank you

Warm Regards,

Mary Anne Agapito
Customer Care Representative
p:  +971 (0)4 4339455  │ e: magapito <mailto:[email-masked]> @mumzworld.com │ w:  <http://www.mumzworld.com/> www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO Box 500245, Dubai, UAE

 

On Wed, Jun 3, 2020 at 11:15 AM Anas nazzal <[email-masked] <mailto:[email-masked]> > wrote:

Dear Team,

Kindly note that the customer verbalized if the order will not be delivered by today itself she will cancel the order and there will be no need to accept the delivery.

Shipping number 600859699

Best Regards,

Anas Nazzal 

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Subject: Re: Mumzworld FZ-LLC_ Tax Invoice for the month of April 2020
From: "Danny Naik" <[email-masked]>
To: "Shajeeb" <[email-masked]>
Cc: "Carmella Singh" <[email-masked]>, "Rajesh Dusad" <[email-masked]>, "Omar Hwalla" <[email-masked]>, "Ian Caron" <[email-masked]>, "Abhimanyu Gupta" <[email-masked]>, "Mohamed Anoos" <[email-masked]>, "Diana Fontanilla" <[email-masked]>
Date: Wed, 10 Jun 2020 15:39:51 +0400

Hi Shajeeb,

Yes, you can proceed with the payment.

I have received the approval for credit note a while, will be sharing with you within an hour. The approved deduction should be Aed.3,601.83/-

Regards,

Danny Naik

Chief Accountant

Mobile +971 5 222 94356

  <https://drive.google.com/uc?id=1aQMtLpL0yKH-MKKViWfCIV_MBn-K1GNg&export=download> 

One Click Delivery Services

Dubai UAE

Website:  <http://www.1click2deliver.com/> www.1click2deliver.com

P  Save a tree. Don't print this e-mail unless it's really necessary.

On Wed, Jun 10, 2020 at 3:36 PM Shajeeb <[email-masked] <mailto:[email-masked]> > wrote:

Hi Danny,

Can I proceed with the payment, system auto deducted the below.

Payment will be delayed if you didn’t share the CN today

Regards,

Shajeeb

From: Danny Naik <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 8, 2020 8:32 PM
To: Shajeeb <[email-masked] <mailto:[email-masked]> >; Carmella Singh <[email-masked] <mailto:[email-masked]> >
Cc: Rajesh Dusad <[email-masked]>; Omar Hwalla <[email-masked] <mailto:[email-masked]> >; Ian Caron <[email-masked] <mailto:[email-masked]> >; Abhimanyu Gupta <[email-masked] <mailto:[email-masked]> >; Mohamed Anoos <[email-masked] <mailto:[email-masked]> >; Diana Fontanilla <[email-masked] <mailto:[email-masked]> >
Subject: Re: Mumzworld FZ-LLC_ Tax Invoice for the month of April 2020

Hi Carmella,

Kindly update me on the below list as well, we need to close this maximum by tomorrow.

Sr .No

Comment from staff

SO

Invoice number

Lost / Damaged amount

CN status

3

Lost

600858031

CS794145 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45784447> 

135.13

Posted for deduction

4

Lost

600853022_2

CS787760 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45674301> 

134.23

Posted for deduction

5

Lost

600839184

CS766392 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45429009> 

366.32

Posted for deduction

6

Lost

600853041_1

CS781464 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45611052> 

409.15

Posted for deduction

7

Lost

600841993

CS769321 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45462992> 

797.74

Posted for deduction

8

Lost

600849011_2

CS789727 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45723316> 

61.5

Posted for deduction

9

Lost

600855143

CS790658 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45731409> 

159

Posted for deduction

10

Lost

600858031

CS794145 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45784447> 

135.13

Posted for deduction

11

Lost

600860737_1

CS793313 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45774713> 

182.3

Posted for deduction

12

Lost

600852648

CS791129 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45737550> 

789.92

Posted for deduction

13

Lost

600770792_2

CS677732 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=44465757> 

232.11

Posted for deduction

 

600859699

CS791266

199.3

Posted for deduction

 

Pending CNs

3601.83

Also, share with me the below details for the above which will be deducted from the Drivers salary

Date

Order #

Order ID

Driver Name

Staff ID

Amount

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Hi Shajeeb,

Since you have received the below order amount, I am removing it from the above list, for this i will share with you the credit Note.

Sr .No

Comment from staff

SO

Invoice number

Lost / Damaged amount

CN status

1

Lost

600659305

164.85

Received

2

Lost

600793351

CS687825 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=44595830> 

29.93

Received

Regards,

Danny Naik

Chief Accountant

Mobile +971 5 222 94356

  <https://drive.google.com/uc?id=1aQMtLpL0yKH-MKKViWfCIV_MBn-K1GNg&export=download> 

One Click Delivery Services

Dubai UAE

Website:  <http://www.1click2deliver.com/> www.1click2deliver.com

P  Save a tree. Don't print this e-mail unless it's really necessary.

 

On Mon, Jun 8, 2020 at 2:48 PM Shajeeb <[email-masked] <mailto:[email-masked]> > wrote:

Hi Danny,

Please find the below summary, two payment already received, please check for the other orders and issue the CN for the same.

We already posted the same in our system for deduction, this will be automatically offset from the invoice payment as we discussed over phone.

 

Sr .No

Comment from staff

SO

Invoice number

Lost / Damaged amount

CN status

1

Lost

600659305

164.85

Received

2

Lost

600793351

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=44595830> CS687825

29.93

Received

3

Lost

600858031

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45784447> CS794145

135.13

Posted for deduction

4

Lost

600853022_2

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45674301> CS787760

134.23

Posted for deduction

5

Lost

600839184

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45429009> CS766392

366.32

Posted for deduction

6

Lost

600853041_1

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45611052> CS781464

409.15

Posted for deduction

7

Lost

600841993

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45462992> CS769321

797.74

Posted for deduction

8

Lost

600849011_2

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45723316> CS789727

61.5

Posted for deduction

9

Lost

600855143

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45731409> CS790658

159

Posted for deduction

10

Lost

600858031

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45784447> CS794145

135.13

Posted for deduction

11

Lost

600860737_1

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45774713> CS793313

182.3

Posted for deduction

12

Lost

600852648

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=45737550> CS791129

789.92

Posted for deduction

13

Lost

600770792_2

 <https://3651277.app.netsuite.com/app/accounting/transactions/transaction.nl?id=44465757> CS677732

232.11

Posted for deduction

 

600859699

CS791266

199.3

Posted for deduction

 

Pending CNs

3601.83

 

Shajeeb C
Accountant

P +971 4 245 1366    E  <mailto:[email-masked]> [email-masked]

A B407-408, Building 4, Dubai Design District, PO Box 500245, Dubai, UAE

 <https://www.mumzworld.com/en/> 

 <https://www.mumzworld.com/en/media-and-press> 

Confidentiality Notice: This e-mail message, including any attachments, is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution of this information is prohibited, and may be punishable by law. If this was sent to you in error, please notify the sender by reply e-mail and destroy all copies of the original message. Please consider the environment before printing this e-mail.

 

From: Danny Naik <[email-masked] <mailto:[email-masked]> > 
Sent: Monday, June 8, 2020 2:08 PM
To: Shajeeb C <[email-masked] <mailto:[email-masked]> >
Cc: Rajesh Dusad <[email-masked] <mailto:[email-masked]> >; Omar Hwalla <[email-masked] <mailto:[email-masked]> >; Ian Caron <[email-masked] <mailto:[email-masked]> >; Abhimanyu Gupta <[email-masked] <mailto:[email-masked]> >; Mohamed Anoos <[email-masked] <mailto:[email-masked]> >; Diana Fontanilla <[email-masked] <mailto:[email-masked]> >
Subject: Re: Mumzworld FZ-LLC_ Tax Invoice for the month of April 2020

Hi Shajeeb,

As discussed, kindly share with me the summary for the Pending Order issues which need to get sorted from Ops.

I will get back to you by today itself, so as you can make the release by this weekend.

Really appreciate your support in releasing this payment by this week once the issue is clarified.

Regards,

Danny Naik

Chief Accountant

Mobile +971 5 222 94356

  <https://drive.google.com/uc?id=1aQMtLpL0yKH-MKKViWfCIV_MBn-K1GNg&export=download> 

One Click Delivery Services

Dubai UAE

Website:  <http://www.1click2deliver.com/> www.1click2deliver.com

P  Save a tree. Don't print this e-mail unless it's really necessary.

 

On Mon, May 4, 2020 at 4:03 PM Shajeeb C <[email-masked] <mailto:[email-masked]> > wrote:

Hi Danny,

Please include the below deduction also in your SOA, i already sent you mails asking the CN for the same.

ref - JE3573 - AED194.78

Regards,

Shajeeb

 

On Mon, May 4, 2020 at 3:53 PM Danny Naik <[email-masked] <mailto:[email-masked]> > wrote:

Hi Shajeeb,

Please find the attached Tax invoice against the local delivery charges for the month of April 2020.

I have attached the SOA as well for your reference. Please update us on the pending March payment Status.

If you have any queries, then kindly get back to me within 3 days of receiving the invoice, absence of confirmation within the specified time shall be considered as the acceptance of Invoice.

Kindly acknowledge once you receive the invoice and please feel free to ask in case you need further clarification.

Also, you can process transfer to the below beneficiary details:

A/C Name: One Click Delivery Services

A/C Number: 1641323787518011

IBAN Number: AE800351641323787518011

Bank Name: First Abu Dhabi Bank

SWIFT: NBADAEAA

Regards,

Danny Naik

Chief Accountant

Mobile +971 5 222 94356

Email:  <mailto:[email-masked]> [email-masked]