Subject: Re: Wrong Item Delivered - Order No. 600881646
From: Hyacinth Joyce <[email-masked]>
To: Mohit Caleb <[email-masked]>, Mostafa saad <[email-masked]>
Cc: Syed Yakoob <[email-masked]>, "Outbound.fc" <[email-masked]>, Muhammad Habib <[email-masked]>, Omar Ismail <[email-masked]>, Naib Khan <[email-masked]>, lastmile <[email-masked]>, Eugene Mugisa <[email-masked]>, customer care <[email-masked]>, Ekta Jesswani <[email-masked]>, Amir Julkarnain <[email-masked]>, Mary Anne Agapito <[email-masked]>, Mostafa Said <[email-masked]>
Date: Sat, 13 Jun 2020 09:29:48 +0400
List-Id: <ccteam.mumzworld.com>

Hi team,

Kindly update.

Thank you.

Best Regards,

*Joyce Alvarado*
Customer Care Representative
p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
www.mumzworld.com
a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District, PO
Box 500245, Dubai, UAE

On Thu, 11 Jun 2020 at 17:34, Hyacinth Joyce <[email-masked]> wrote:

> Hi team,
>
> Thank you for the update.
>
> We have created CRA for both orders.
>
> CRA created for so 600881646 - CRA_AR_RE12638. Please note the customer
> is about to give birth and she needs the items in the order urgently.
>
> CRA created for so 600881340_2 - CRA_AR_RE12637. The customer confirmed
> that they received the delivery however they have not opened the package
> yet. The customer is located in Ras Al Khaimah and they will back on
> Saturday.
>
> Kindly arrange collection and delivery of correct items ASAP.
>
> Thank you.
>
> Best Regards,
>
> *Joyce Alvarado*
> Customer Care Representative
> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │ w:
> www.mumzworld.com
> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
> PO Box 500245, Dubai, UAE
>
>
> On Thu, 11 Jun 2020 at 16:40, Mohit Caleb <[email-masked]> wrote:
>
>> Hi Hyacinth,
>>
>> I have checked on this case, labels got swapped during packing.
>> The items for the mentioned order went to 600881340_2.
>> Please update on the sheet so that Mostafa can proceed with the
>> collection.
>>
>> Thank you, Regards
>> ᐧ
>>
>> On Thu, Jun 11, 2020 at 3:13 PM Hyacinth Joyce <[email-masked]>
>> wrote:
>>
>>> Hi Team,
>>>
>>> Please update urgently.
>>>
>>> Thank you.
>>>
>>> Best Regards,
>>>
>>> *Joyce Alvarado*
>>> Customer Care Representative
>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]> │
>>> w: www.mumzworld.com
>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design District,
>>> PO Box 500245, Dubai, UAE
>>>
>>>
>>> On Wed, 10 Jun 2020 at 13:15, Mary Anne Agapito <[email-masked]>
>>> wrote:
>>>
>>>> Hi Syed,
>>>>
>>>> The customer is about to give birth and she needs her order urgently.
>>>>
>>>> Please check and advise. The customer wants to be updated today.
>>>>
>>>> Thank you
>>>> Warm Regards,
>>>>
>>>> *Mary Anne Agapito*
>>>> Customer Care Representative
>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>  │ w: www.mumzworld.com
>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>> District, PO Box 500245, Dubai, UAE
>>>>
>>>>
>>>>
>>>> On Tue, Jun 9, 2020 at 11:20 AM Syed Yakoob <[email-masked]> wrote:
>>>>
>>>>> Hello Naib,
>>>>>
>>>>> I couldn't retrieve the CCTV footage for this. @Omar Ismail
>>>>> <[email-masked]> can you please check if there is extra inventory
>>>>> for this item.
>>>>>
>>>>> Best Regards,
>>>>>
>>>>> ᐧ
>>>>>
>>>>> On Tue, 9 Jun 2020 at 09:34, Naib Khan <[email-masked]> wrote:
>>>>>
>>>>>> +Mohit Caleb <[email-masked]>  please do the needful.
>>>>>>
>>>>>> @Mostafa saad <[email-masked]> please arrange collection.
>>>>>>
>>>>>> Regards.
>>>>>> Naib
>>>>>>
>>>>>>
>>>>>> On Tue, 9 Jun 2020 at 09:08, Hyacinth Joyce <[email-masked]>
>>>>>> wrote:
>>>>>>
>>>>>>> Hi Team,
>>>>>>>
>>>>>>> Please update on this asap.
>>>>>>>
>>>>>>> The customer is about to give birth and needs her item urgently.
>>>>>>>
>>>>>>> Thank you.
>>>>>>>
>>>>>>> Best Regards,
>>>>>>>
>>>>>>> *Joyce Alvarado*
>>>>>>> Customer Care Representative
>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked] <[email-masked]>
>>>>>>>  │ w: www.mumzworld.com
>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>
>>>>>>>
>>>>>>> On Mon, 8 Jun 2020 at 18:04, Hyacinth Joyce <[email-masked]>
>>>>>>> wrote:
>>>>>>>
>>>>>>>> Hi Team,
>>>>>>>>
>>>>>>>> The customer with the above order no. called and informed that she
>>>>>>>> received the wrong shipment. The customer is supposed to receive baby items
>>>>>>>> but she received a Trunki.
>>>>>>>>
>>>>>>>>  Please see the below image for your reference.
>>>>>>>>
>>>>>>>>
>>>>>>>> Please note that the customer is about to deliver her baby and she
>>>>>>>> wants to receive her items urgently.
>>>>>>>>
>>>>>>>> Kindly do the needful.
>>>>>>>>
>>>>>>>> Best Regards,
>>>>>>>>
>>>>>>>> *Joyce Alvarado*
>>>>>>>> Customer Care Representative
>>>>>>>> p:  +971 (0)4 4339455  │ e: [email-masked]
>>>>>>>> <[email-masked]> │ w: www.mumzworld.com
>>>>>>>> a:  Office B407-408, 4th Floor, Building 4,  D3, Dubai Design
>>>>>>>> District, PO Box 500245, Dubai, UAE
>>>>>>>>
>>>>>>> --
>>>>>>> You received this message because you are subscribed to the Google
>>>>>>> Groups "lastmile" group.
>>>>>>> To unsubscribe from this group and stop receiving emails from it,
>>>>>>> send an email to [email-masked].
>>>>>>> To view this discussion on the web visit
>>>>>>> https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com
>>>>>>> <https://groups.google.com/a/mumzworld.com/d/msgid/lastmile/CAKOk5sP_6-0HFQv5PKowG7ATy0EKrso-om500%2BEb07rADfouuw%40mail.gmail.com?utm_medium=email&utm_source=footer>
>>>>>>> .
>>>>>>>
>>>>>>
>>
>> --
>>
>>